Bank Street Dilawri Mazda: Unprofessional & No Business Ethics…a shame on Dilwari car family.
This is the worst dealer that I ever dealt with buying a car. They go back on their agreements, they don’t return calls in a timely manner, no notion of customer service, and terrible finance manager.
On Sep/12th /2020, I agreed with salesman to buy 2020/CX-9 Titanium color with $3000 discount + free winter tires.
After I finished with sales, he transferred my file to Zayn Jolan (finance manager) where I filled credit application. Zayn tried to persuade me to buy $3,625 extended Mazda warranty plan + rust proof package for $2000 and he added additional incentives such steel rims+tire sensors, mats, and free oil change package. I told him that I am not interested but I will look into it.
On Sep/15th/20, salesman informed that there is no titanium color and he offered me white color instead.
I agreed with the salesman to take the white color instead.
Here the nightmare started with Zayn, he kept pushing that I buy Warranty/Rust proof and will take white color charge off. Zayn works 1 day and the other day off and never returns calls in timely manner. I called Bank street Mazda complaining about him and I requested to transfer my file to different finance manager and they never did.
On Sep/20st , Zayn called again and he pushed that I buy the Mazda warranty $3625/oil change package $899. I told him that I am not interested, and I told l him clearly that more than 10 days passed and you keep rotating around bush. I asked him clearly to proceed with what I originally agreed with my sale rep.
On Tuesday night Sep/21th, he send me purchase agreement and he still included $3625 warranty /oil change package $899 that kept pushing me to buy.
I was very upset & I called mt sale rep. and told him that Zyan job is finance and I don’t want to buy anything additional from him.
On Thursday Sept/24th, my sales rep. calls and informed me that they can only do $3000 discount but I have to pay $800 for winter tires.
I told him that this is not ethical and this is not how business is done. They dragged me 2 weeks trying to sell me warranty/packages and then they backed off after they found that I am not interested in their additional packages.
Thankfully for his efforts, General Sales Manager tried to remedy issue he offered tires at $700. I told him that I lost confidence dealing with their branch. I won’t deal with them even if I get back tires for free. I’d rather pay more and deal with more reliable/credible Mazda dealer.