Definitely got robbed at this dealership. The finance manager, Heeral Shah, charged me for extended warranty (1025+tax), an appearance protection package (1496+tax), and floor liners (300+tax) that I was told they would throw in for free. I was told to come sign for the car on Oct 31 and when I did, they told me the car would be ready for pick up on Nov 2nd and that's when I would be able to take the paperwork with me as well. Definitely my fault for trusting this dealership and not thoroughly looking through the paperwork before signing. When I reached out to them about it, Heeral claimed that he told me I'd be paying for all this even though he didn't. They told me the appearance protection package is non refundable. He told me that I could cancel the extended warranty but I would not be refunded for it and the refund amount would go back to the leasing company even though I paid for it. Heeral sent me a "cancellation form" that is not a cancellation form, it's simply a letter that states that I would like to give Agincourt Mazda the funds of reimbursement from Mazda Canada (see photo). I guess they thought my reading skills weren't good enough to understand the wording of the letter. When I pointed this out, they told me it is standard procedure, which it isn't. I've refunded extended warranty before with Gyro Mazda, and they just wrote me a cheque. He also tried to argue that he gave me extra for my old car, when he gave me the exact same amount that all other dealerships were offering. Heeral also tried to argue that he gave me $1000 off the new car which I was always expecting to get as it was simply the $500 leasing bonus and $500 mazda graduate program discount. So basically they told me after signing the papers, nothing can be done. I've also tried emailing the general manager, Paul, but no luck. My first two mazda's were from Gyro Mazda, and both were pleasant experiences. Agincourt was close to home, but turns out I really should've stuck to Gyro Mazda, as they have never tried to rob me. Can't bring any of my vehicles here anymore for regular maintenance anymore.