Agincourt Mazda

Absolute champions when it comes to - Poor service and communication, disrespecting customer's time, unfinished maintenance causing malfunctions, and not returning calls for issues they caused. I pray the communication, disrespecting customer's time, unfinished maintenance causing malfunctions, and not returning calls for issues they caused. I pray they improve cos my ordeal has been going on for a now 3 y and today, they put me on hold and never came back! 15 mins and counting. More

Avoid! I pointed out wrong VIN on initial signed BOS and experienced shoddy PDI. GM did not response to "Contact Us" when message left in their portal. I pointed out wrong VIN on initial signed BOS and experienced shoddy PDI. GM did not response to "Contact Us" when message left in their portal. More

I had the first oil change on my Mazda CX5 2024 Excellent job & customer service . Mohammad Rezaee provided me with excellent professional service. I purchased the car almost a year ago . Sam Excellent job & customer service . Mohammad Rezaee provided me with excellent professional service. I purchased the car almost a year ago . Same experience . Very helpful & professional sales Representative & the manager . More

Excellent service, always on time and exceptional customer service. Service Department Manager and his team are professionals, kind, poliet and always addressing our needs. Can't go wrong with this customer service. Service Department Manager and his team are professionals, kind, poliet and always addressing our needs. Can't go wrong with this dealership. Keep up the excellent quality and work. More

unreliable and not proactive of updating customer after paying the downpayment. Just avoid this dealership paying the downpayment. Just avoid this dealership More

Very professional. Any message was aswered in detail quickly. The vehicle was in tip top condition when we picked it up fuel tank was full. The vehicle looked like it h Any message was aswered in detail quickly. The vehicle was in tip top condition when we picked it up fuel tank was full. The vehicle looked like it had just come off the showroom floor. From sale to pick up was impressive. Paperwork was completed with no issues. Great experience and very impressed with how we were both treated. More

I'm extremely disappointed with the lack of transparency and professionalism displayed by the Financial Services Manager, Heeral Shah, and the New Vehicle Sales Manager, Tony Zhai, at Agincourt Mazda. Durin and professionalism displayed by the Financial Services Manager, Heeral Shah, and the New Vehicle Sales Manager, Tony Zhai, at Agincourt Mazda. During my recent visit, Heeral Shah only presented the expensive warranty options, which guided customer to think those were mandatory, failing to disclose other available options. Additionally, there was conflicting information regarding warranty coverage for car appearance protection. While dents and dings were covered according to the contract, Tony Zhai denied this. Despite referring me to the leasing manager (whose service is not bad) for clarification, Tony Zhai repeatedly made inappropriate comments about my identity and accent, which were completely irrelevant to our discussion. More

I found that the manager and assistant Jin were polite and willing to help, the Manager explained all the details and I did lease previously a 2020 Mazda 3 Sport with him during Covid in which it was deli and willing to help, the Manager explained all the details and I did lease previously a 2020 Mazda 3 Sport with him during Covid in which it was delivered to my home. The new car is a dream and glad I made the trip to the Agincourt Mazda. More

The worst dealer ever had in my life, sold a car with chipped glass, when reported they were trying to fix using my insurance. I should have received a 1% discount as Mazda policy since I have another Ma chipped glass, when reported they were trying to fix using my insurance. I should have received a 1% discount as Mazda policy since I have another Mazda car but they never honored it. their services are also horrible. my side mirror was not opening so I asked them to fix it they ended up breaking it. I will never recommend this dealer to any of my friends. Please stay away from this dealer they are scammers. i wish there was the option of a negative 5-star. More