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Agincourt Mazda

Scarborough, ON

4.5
287 Lifetime Reviews Review Dealership

5500 Finch Avenue East

Scarborough, ON

M1S 0C7

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287 Reviews of Agincourt Mazda

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April 30, 2020

"My first and last visit to Agincourt Mazda! "

- Mo

I am writing this because I am a driver by profession and have an adequate amount of knowledge and information when it comes to vehicles. I took my Mazda CX5 which is two years old and has 40,000 km to Agincourt Mazda for an oil and filter change. I take it to a dealership for service to maintain the warranty. It was my first visit to this dealership. They took advantage of the mileage to offer a scheduled annual maintenance even though I refused it at first. What I learnt is this: At Agincourt Mazda, they call visual inspection of the essentials, like washer, coolant, steering and brake fluids and disc brake inspection plus an oil and filter change, scheduled annual maintenance and charge you 264.95, 205.22 of which is labor, plus tax 306.35. Something that could have lasted maximum 1 hour, lasted 2 hours for the price of the labor. I got two cars. My own mechanic does not charge a cent for labor for the above service! Only the price of oil and filter. Agincourt Mazda, if you don't know what annual scheduled maintenance is, please refer to Owner's Manual, section 6-9 to learn more. They also gave me an estimate of 769.30 for my next oil change. I certainly won't recommend this dealership for service to any friends, acquaintances or anybody else. Please be careful if you go to this place. I found it dishonest to do this to people at this time of Covid 19 when people count on a cent for other essentials!

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Recommend Dealer
No
Employees Worked With
Raji
April 07, 2020

"poor customer service and not honest!!"

- Giancarlo

I purchased a used 2015 mazda 3 sport from Agincourt Mazda. Tony my salesperson was nice. After taking the car on the highway for the first time, I noticed the car vibrating and pulling to the left. I wasn’t allowed on the highway during my test drive. My fault though, I should of insisted on it. No problem I thought because the car is under warranty so I brought it in to Agincourt Mazda customer service and that’s when I met Kevin Yuan. Kevin fixed the alignment and said the wheel balance was perfect! Drove the car home that day and the exact same two problems persisted. Called Kevin and brought the car in again for the same two problems. This time he didn't do anything and said the alignment and wheel balance was fine. Drove the car back home that day again and same 2 problems again. I decided to take matters a bit into my own hands because personally Kevin barely explains things to you and doesn't look you in the eye and overall gives you the impression he's lying to you. And why not lie really? The dealership had made their money with me when I paid them for the car. Why would they care about standing behind their product and sell me a car that doesn't have problems and instead make them my problems? I was just being treated as an extra expense for them at this point and no where near as a valued customer. I decided to take matters into my own hands because I was convinced I needed a wheel balance. So I bring the car into my local Midas and they tell me my balance was off and drive the car home and the vibration problem is gone, one problem solved out of my own pocket. Kevin in service lied and sent me home twice with this same problem. At this point I try to have my alignment pulling to the left problem adressed at agincourt mazda and I also try to get Hassam Ullah the pre-owned manager involved. Kevin and Hassam say they will discuss what to do and bring me in to fix my car. I receive absolutely dead air from them for 1 whole week, no communication what so ever back to me. Once again I take matters in to my own hands and explain the problem to my midas mechanic again and he advises me that when you have an un adressed alignment issue over time and the car pulls to the left that the tires wear in the same pattern. The possible solution after the alignment fix would be to switch over the two directional tires (left front to right front). I bought the car like this from agincourt mazda and felt it was very unsafe putting my kids in my car with it pulling sharply to the left on the highway. With no answer from agincourt mazda, I once again took matters into my own hands to fix the car. I decided to switch over the two tires myself over the weekend and problem solved again! Thanks so much to Midas woodbridge! I recieved no help what so ever from agincourt mazda but solved the 2 problems on my own. I'm writing this so everyone knows how Agincourt mazda treats their customers after your purchase of a vehicle from them. Especially Kevin in service and Hassam the pre-owned manager. I even tried to email Paul Chun the general manager and recieved no response from him either. Agincourt Mazda does not stand behind what they sell you. They don't even stand with you or close to you. They want nothing to do with you in terms of honoring the warranty they sell the car to you with. You are just considered as an expense to them and a waste of their time. I thought my issues compromised my safety and they expressed no compassion what so ever. Good luck guys but I will never be dumb enough again to buy another car from them. Please don't do the same as me and go down the same bad road I did with Agincourt Mazda. They are not honest people. Thanks Giancarlo.

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Recommend Dealer
No
Employees Worked With
tony zhai, kevin yuan, hassam ullah
January 15, 2020

"Very poor service, sales managers are crooks. They give..."

- Customer

Very poor service, sales managers are crooks. They give you false information and dont care about after sale service. Reviewed in google got reply from the owner saying ‘ what can we do to make your experience better’. Insted of asking this reply to the email that been sent to you. Tell your people to have honesty and courtesy.

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Recommend Dealer
No
Employees Worked With
Agincourt
January 14, 2020

"Dont waste your time or money!!!we bought a car from..."

- Scooby

Dont waste your time or money!!!we bought a car from them. A week latter the check engine light came on.And there was a misfire. We took it and they said they would take care it. A week later, they called us and said the car was ready. We asked what was done and they said we put in a full tank of gas! Are you kidding! A check engine light does not go a way after you fill gas!!! We kept the car there for them to really fix it. After 5 months....yes from September to January they had our car and it still wasn't repaired. Finally after reaching out Dilawari who owns them. They offered us our money back. Great we thought, this nightmare will finally will be over until.....their check had insufficient funds!!!! You can't make this stuff up. Absolutely athe worst dealership out there!!!

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Recommend Dealer
No
Employees Worked With
Paul Joe and Hassam
November 08, 2019

"Don’t buy the paint protection plan or any protection..."

- Liquidsnake

Don’t buy the paint protection plan or any protection plans they offer. They don’t honour them. I have legitimate claims and they are simply ignoring me and don’t return calls.

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Recommend Dealer
No
Employees Worked With
Service Department
August 21, 2019

"Mazda CX-5"

- CX-5

As a first time Mazda customer, I am very pleased with the service provided by the Agincourt Mazda staff. Saad Muhammad was professional friendly and went above and beyond to help in the purchase of my Mazda go as smooth as possible. Thank you again Saad! Paul Chun General Manager was pleasant professional and welcoming. Thank you Paul! Agincourt Mazda will go above and beyond to make it’s customers happy and provide top notch customer satisfaction!

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Recommend Dealer
Yes
Employees Worked With
Saad Muhammad
July 25, 2019

"Great experience!"

- Andyman

Had a great time at Agincourt Mazda. I worked with Saad, who was great from start to finish. I had called in with a question, and he offered to meet with me when I came to the dealership. He was sharp, informative, and a no-pressure salesman. He explained everything clearly and I was happy with the whole experience. Even the negotiation part with the sales manager, which are usually challenging, wasn't too bad! I left with a fair deal I was quite happy with. I'd recommend this place. My cousin told me about it, and now I'll be telling my friends too. If you want a great experience, ask for Saad, you won't be dissapointed.

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Recommend Dealer
Yes
Employees Worked With
Saad Muhammad
April 05, 2019

"Ok experience, room for improvement."

- Mazda3guy

Salesperson Noel Was great. However being an owner of a Mazda3 2007, I came to buy a car and Noel was the first person to greet me so it did not take much to make the sale Financing, felt pressured to buy warranties that is not needed, almost spoke down the product to sell warranty. Cars displayed with top of the line tires, delivered with standard(dunlop). Plan to address with Mazda Canada. Also have an issue with the loyalty program, got the same discount as a new customer, where is the loyalty. BTW frequently visit that dealership to get parts for my 2007 Mazda and the service is excellent from Keith and Jason, they and the location are probably the main reason for buying at this location.

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Recommend Dealer
Yes
Employees Worked With
Noel,
April 04, 2019

"Great people"

- 1mancrew

Yes,I am driving a new Mazda 3, but it took the skill and care of knowledgeable people to put me into the drivers seat.

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Recommend Dealer
Yes
Employees Worked With
Susan su
April 01, 2019

"Mazda 3 used"

- Kkmazda

I have recently bought a Mazda 3 used vehicle . Initially had some disagreement with the way the vehicle was delivered . Later on resolved and received vehicle as expected . The staffs were friendly and helpful.

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Recommend Dealer
Yes
Employees Worked With
Noel ,Susan
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