127 Ontario Honda Service Centres

My car is under warranty and a ratting sound was coming... - S I

My car is under warranty and a ratting sound was coming from sub-woofers whenever any bass heavy music was played at 20+ music level (volume goes from 0-40). I had to take my car in 3 times and they still were not able to fix the issue. Every time they stuff some foam somewhere near the sub-woofer which did nothing to resolve the issue. They wouldn't replace the sub-woofer or the tray that it sits on under warranty. Eventually they showed me another car at the dealership of the same model which had same issue and told me it was normal to hear rattling sounds from sub-woofers because of how Honda made that car model. They gave up and told me to contact an AFTERMARKET 3rd party sound system shop and pay out of my pocket if I want my car fixed, which is still under warranty. In the end, I had to contact Honda customer service and their mediation department, they told me to take a hike because I am expecting too much from a $50000 (after taxes) car's audio system and it is normal for Honda sound systems to make rattling noises. :) The customer service and communication at the dealership was top notch but unfortunately I can't say the same for service levels since I had to go there multiple times and they still couldn't fix the issue. I would not trust the technicians at this dealership with any repairs or diagnostics. If a technician can't figure out why a sub-woofer is rattling, I don't believe they can diagnose any other complex problems.

I've been using NV Euro Motors for services for the last... - AM

I've been using NV Euro Motors for services for the last few years and have always been very happy with their work and prices. Highly recommended.

Excellent service rep. - richard.eleanor.alcock

Excellent service rep. Timely service which was explained to me before and after work was done

I would like to thank Dan, the service manager as he - SheilaC

I would like to thank Dan, the service manager as he heard my story that my mom was in hospital and therefore she had not had the tires on her car changed. Even though appointments were being booked into the new year, he made an allowance for us to come in today. His extra attention today for me was greatly appreciated. His was just wonderful and a lovely new addition to your team. Thank you.

The Honda dealership on Richmond Road is terrible. - chenganne711

The Honda dealership on Richmond Road is terrible. Awful service. The man at the counter was belligerent with me. He even argued with me as I was leaving. I brought my car in a few weeks ago and they said it was fine after checking "everything" for $180. Then the same problem occurred so I brought it back and I wanted them to look at it for free. I had already spent $360 there for them to diagnose this problem and I didn't want to spend another $180. Then man at the counter who was not a mechanic (he had grey hair) started arguing with me immediately. When a customer has a problem, you are supposed to try and solve their problem- not argue with them. I had to tell him to open the file, he just started arguing without knowing anything about the situation. To be fair, the woman I spoke to a few weeks before was actually nice and considerate. But unfortunately she was away today so I had to contend with this ogre. I left frustrated because I wasn't about to be gouged $180 again for apparent" experts" that clearly don't know what they are doing. They just want to sell cars and brand new parts and gouge customers. So I went to Mr Lube in Nepean and the friendly man was sympathetic and checked my oil, tires and diagnosed the sensor problem using a code reading machine for free! he restarted the dash light and got rid of the warning lights. I now know the problem with my car and it didn't even take 10 minutes! He agreed he doesn't like the Honda dealership. They are eager to get your money but not to solve your problem.

We were on our way to Toronto and our transmission light - Janet

We were on our way to Toronto and our transmission light came on so we stopped in and they took us right away. That’s what I call customer service. A big thank you to Jayden Mulligan and Matt Basaraba for their help.

Very friendly, cheerful and excellent customer service. - Akparorue

Very friendly, cheerful and excellent customer service. I am very satisfied with her service. Thank you.

Went in to see if a technician would have the time to - pleased

Went in to see if a technician would have the time to check and see if the alternator on my daughters Civic was charging. They said sure. It took about 10 minutes and the technician brought it back around to the front of the dealership with word that yes it is charging but told me that the battery was weak and I should consider replacing it. When asked about cost, he said there was no charge. To me, that was courteous , a service for the sake of service. Not sure another place would have been that ready to help. Thanks again

Over inflated insurance job - HammerV

Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.

BEWARE..BEWARE...BEWARE.. - Canadanorthernguy

I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year. When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount. I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service". Guess what I have heard back from the owner or dealership...NOTHING!! I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing? Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!

Aaron was able to help me reset my audio and navigation - polarbarex

Aaron was able to help me reset my audio and navigation system today for no charge and I'm very grateful. He was very knowledgeable, polite, and helpful. I am now able to use the Sirius/XM radio, navigation, and other features.

Great service - RON1157

A big thank you to Amanda, Shane and the rest of the service team for the excellent a fast service I received. Much appreciated. Amanda and Shane, eventhough they were swamped with other vehicles and I brought my car in with a leaking brake line unexpected, still made me feel like my situation was important to them. I brought it in on Tuesday at 1pm and they had the brake line along with a list of other things I had an appointment for on April 16th, done by Thursday at 4pm and they were closed Wednesday. Shane phoned a couple of times just to keep me informed of what was happening. In this time of Covid 19 it's nice to still see ppeople who care. Thanks again.

Pleasant and helpful. - Pchung

Pleasant and helpful. Staffs are warm and welcome. Services are efficient and perfect. Easy to book an appointment too.

Amazing Job done ;-) - AMEX ek do teen char

I had my B200 scratched very badly , and was worried about big bill coming my way . I got my vehicle inspected and did regular maintenance with them . The body shop person Patrick did such amazing job for me . and would recommend anyone to see them before call any other collision center . As a customer .Kudos to them and a Great job well done .They made my day .

Worst service ever. No integrity or ownership of problem... - mr.len.dow

Worst service ever. No integrity or ownership of problem with hitch lighting. Blamed us and our trailer. Owner said I don't want to make excuses, BUT...... Car, Passport 2 months old. Brake hitch installed upside down.

My Pilot had a warranty repair successfully completed,... - AB

My Pilot had a warranty repair successfully completed, free of charge. Thank you, and keep up a great service.

Worst service ever! Every time it cost 250$ to 300$ and I... - DanDaigneault

Worst service ever! Every time it cost 250$ to 300$ and I have Ext warranty and it needs a new battery every 2yrs! Go f

I initially brought my vehicle to Toronto Honda for - etaitf

I initially brought my vehicle to Toronto Honda for service, due to some issues I was experiencing. Despite having recently replaced the spark plugs and coil on September 20, 2023.the service adviser recommended replacing them again, I reluctantly agreed, hoping it would resolve the issue. However, the same problems recurred just a few days later on October 5, 2023, rendering my car undriveable. I brought the car back, and this time, the team suggested replacing the fuel injectors and adjusting the valves. Again, I agreed to these repairs in hopes of a resolution. Unfortunately, even after spending a total of $2,590.46, my car continues to experience the same issues, making it unsafe and unreliable for use. This situation has not only caused me significant stress but also poses a safety risk.I am extremely dissatisfied with the quality of service received and the failure to diagnose and fix the ongoing issues with my vehicle. I approached to discuss my concerns regarding the ongoing issues with my vehicle. Instead of addressing my concerns, I was asked about my origin, and when I provided that information, I felt ignored. I understand that communication during such situations can be challenging, but I believe that customer concerns should be given due attention and addressed appropriately. I am reaching out to express my disappointment with the handling of my request. i strongly advice new peoples to Canada like me, don't go.

I would not recommend going to this dealership. After... - Gigi

I would not recommend going to this dealership. After purchasing a brand new Honda there and going back numerous time due to having a loud rattling noise coming from the engine I was told by the technician that this was a normal sound and all Honda makes that noise. Well my husband just diagnosed it and He fixed it by replacing the belt tensioner assembly. They even told me one time that they had to replace my rotors to be able to figure out where the noise was coming from. Very frustrating and will never go there again. Thanks for nothing Honda Peterborough.