My experience with this dealership’s service department - Eve Ugurlu
My experience with this dealership’s service department was very disappointing. Communication was poor from start to finish, and I was repeatedly left asking basic questions just to understand what was going on. The service advisor I dealt with was Sam Saad and his tone was dismissive and unprofessional, and even after speaking with a manager, the behavior did not improve.
After work had already been started on my vehicle, I was informed that due to “safety reasons,” I could not take my car unless additional repairs were completed. This was not clearly explained in advance, and I was not given proper alternatives, which made the situation feel pressured and unfair.
When I received my vehicle, it was returned dirty and did not appear to have been handled with care. I was also handed a damaged metal part from my car without any packaging, which was careless and unsafe. In addition, the final paperwork and recommended services were not properly explained.
Following my initial review, management (Dave the GM) responded but focused on how busy they were rather than taking full accountability. Being busy is not the customer’s responsibility and does not justify a lack of professionalism or respect.
Overall, this dealership demonstrates poor communication, lack of professionalism, and inconsistent service standards. I would not recommend their service department.
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