Kia of Hamilton

Went to change a chip and after one day having the car and when i went to pick it up they discovered that they mistakenly service a different car and i have to keep my car for another day. I do not know i and when i went to pick it up they discovered that they mistakenly service a different car and i have to keep my car for another day. I do not know if they told the other owner that they removed the console and did all of this work to his car then returned it back or not. So far i dealt with three different dealers and they all suck. will never buy a Kia before based on this experience. More

While the sales experience we had was fine, their service department is appealing. They take advantage of customers, using the “whoops, sorry” excuse when they get caught lying to you. “You need to change yo department is appealing. They take advantage of customers, using the “whoops, sorry” excuse when they get caught lying to you. “You need to change your cabin filter - it’s disgusting”. Me: again?, you changed it last time. Them: whoops. Every time we brought our car in, they added things that weren’t required. Shame on them. We left and won’t ever return. More

In Spring 2021, Kia sold my wife the ugly black-rim snow tires with her Soule, without telling her the rims would be black (she didn't know) and never showed them to her, just put them in the car in bags. tires with her Soule, without telling her the rims would be black (she didn't know) and never showed them to her, just put them in the car in bags. She only found out when we went to our car mechanic in November to put the snow tires on. I tried calling and emailing Kia many times, from the agent who sold my wife the car (he told me nothing could be done to rectify the situation) right up to their management who never even bothered to answer me now they have my wife's money. Would never buy a Kia again. Honda -- my own car dealer-- would never be that non-transparent or rude. Honda would never "assume" we saw alloy tires in the show-room and therefore should "express interest in asking for them," as Kia arrogantly retorted to my review of them on another site. Honda "assumes" nothing, and their service is tops, 4 star, A+ unlike Kia. I'd give Kia less than one star if I could. Utterly disgusted. More

I was a woman going to buy a car I felt Adam took huge advantage of me. The first day I went in Adam gave me a quote on a Kia Soul at 300 months for my payment he asked me to put down payment and I told h advantage of me. The first day I went in Adam gave me a quote on a Kia Soul at 300 months for my payment he asked me to put down payment and I told him I had to think about it before I put any money down. I call him back 2 days later and it was his day off the next day was the finance person was off on Friday so he told me to come in on Saturday to make the deal. So when I got there he tried to upsell me for the next model up and told me it would be 15 to 20 dollars more so ok let's go and look at it. So I told them if it was no more than 20 dollars more a month I would go with it. So he went to his boss and then came to tell me the first model the EX I was looking at has gone up to 330 and the other model is 50 more a month. And then I was also looking at  Nissan Kicks and he told me the warranty for a Kia was 10000.00 or 5 yrs bumper witch was much better than the Nissan Warranty and that was a lie. And that was why I picked the Kia Soul over the Nissan Kicks because he told me the warranty was much better and that was a lie. He also knew I was desperate to buy a car because I total my car and need one ASAP. So I walked out of the dealership and he could care less if he had my business didn't even try to call me back he just let me walk. So I went Kia Grimby got the deal done and i am paying with the extended warranty 312 for the Kia Soul EX+ the next model up from what Adam try to sell me. So if you want a Kia please go to Grimby Kia the deals are better and they don't lie to you More

What a nightmare my experience with Kia of Hamilton has been. About 60 days ago I bought a used Honda HR-V from this dealership. What a mistake. It started before I even purchased the car - while I was wai been. About 60 days ago I bought a used Honda HR-V from this dealership. What a mistake. It started before I even purchased the car - while I was waiting for the paperwork to get assembled, I looked up the VIN and found a recall notice on the vehicle - thank goodness I did, because it they sure didn't and I'm sure I would have been left to deal with it on my own after picking it up. They brought it for servicing at Sterling Honda, which is owned by the same company. I discovered that the transmission is warrantied by Honda to 240k km's, but was told that I could not get a discount on the third-party warranty (even though I don't need the coverage). OK, fine. I get the car home finally (another week later) and after about a month, the alarm goes off in the middle of the night, waking up everyone on our street. I let Kia know and they waved it away as "maybe a loud car went by" - OK, thanks guys. Another week goes by and the same thing happens. I bring it to Kia, they ask me to bring it to Honda for diagnosis. I do. Honda informs me the car has 20,000kms of Comprehensive warranty on it. I was not told this by Kia and would not have purchased a third party warranty had I known this. I assume they kept this info from me for that very reason. Honda claims they'll change the warranty into my name. They don't. Instead, they charge me $150 to diagnose the alarm, which is going off because water is pooling in the taillight, leaking into the hatch and triggering the alarm sensor. Excellent. They want another $250 to fix it; claiming the gasket is not covered by my warranty - curiously, this seems to be quite common for this vehicle, and many forum posts seem to indicate that it's normally covered by other people's warranties (some suggested driving to other Honda dealerships until one of them does it, but who has time for that?) Returned to Kia - they claimed they'd take care of it, and address the diagnosis fee, just wait for a call from financing. Three hours go by before I call them again and get an answering machine. A service person calls me back to inform me that my own third-party warranty (the extraneous one) will not cover it, but the used car manager will call me back to talk about this case. That also hasn't happened yet. I've filed a BBB complaint and will be following up with the used car manager before the end of the day. In short: never, ever, ever again. These people line their pockets with your hard-earned money and then turn their backs on you when you actually need help. I hope saving $200 was worth it, guys - this is very far from over. More

Extremely disappointed! Service manager Steve hasn’t returned our calls. 2020 soul broke down after being serviced there. Our daughter was driving and transmission failed. She was stuck on highway. Worr returned our calls. 2020 soul broke down after being serviced there. Our daughter was driving and transmission failed. She was stuck on highway. Worried! We still don’t have a car or a loaner. Car stuck in Barrie! More

I had an awesome, easy going experience with Ifte Ahmed and Steve. They made it straightforward with the purchase of my Seltos SXT. Would definitely recommend them to anyone looking to purchase a sweet new and Steve. They made it straightforward with the purchase of my Seltos SXT. Would definitely recommend them to anyone looking to purchase a sweet new ride. More

What a great experience I had when purchasing my new vehicle. I didn't feel pressured at all, I would truly suggest to anyone to come to kia Hamilton when purchasing a vehicle. vehicle. I didn't feel pressured at all, I would truly suggest to anyone to come to kia Hamilton when purchasing a vehicle. More

Changed service to Hamilton from Brampton. We were happy with Kia Brampton but it was 2 hour drive to get their excellent service. Our to ang and health we needed a closer dealer service centra. I have no with Kia Brampton but it was 2 hour drive to get their excellent service. Our to ang and health we needed a closer dealer service centra. I have now two service anointments and I am totally satisfied. Very eelcoming, everything was ready. And our comfort was paramount . We will continue to use Kia Hamilton.for our vehicle needs (Sedona). Staff are very pleasant and totally helpful and customer focused. Thank You! More

We just picked up our Car. The service we received was absolutely amazing!! Our salesman Adam Muntz was Absolutely Wonderful!! Michelle the Finance Manager was Absolutely wonderful also!! The service here absolutely amazing!! Our salesman Adam Muntz was Absolutely Wonderful!! Michelle the Finance Manager was Absolutely wonderful also!! The service here at Kia of Hamilton was definitely a 5 star. I would recommend this dealership to anyone!! Thank you so very much!! More