Kia of Hamilton

I had a great experience leasing my car. Mitch and David helped me with all my questions and any issues leasing the car Mitch and David helped me with all my questions and any issues leasing the car More

I had a very disappointing experience with Kia of Hamilton. I brought my car in on May 6 for a window button issue. They said the part needed to be ordered and would call me when it arrived , but I n Hamilton. I brought my car in on May 6 for a window button issue. They said the part needed to be ordered and would call me when it arrived , but I never heard back. I called twice, left two voicemails, and even used their online chat, but got no response. After more than a month, I decided to drive all the way there (I don’t live nearby), only to be told the part had arrived weeks ago but they simply forgot to inform me. I agreed to wait 30 minutes for them to install it. After waiting over an hour, they said the car was fixed, but when I checked, the problem was still there. I asked why they gave me back the car without checking if the issue was resolved, and they said they always start with smaller parts first and go from there. I understand that approach, but why tell me it’s fixed if it clearly isn’t? If I hadn’t checked it myself, I would’ve driven off thinking everything was fine. Poor communication, no follow-up, and no quality check on the work. Very frustrating experience. I expected better from a dealership More

Buying a car from Kia of Hamilton was the worst dealership experience I’ve ever had. After paying a deposit, I was given multiple pickup dates, none of which went through. Even worse, no one con dealership experience I’ve ever had. After paying a deposit, I was given multiple pickup dates, none of which went through. Even worse, no one contacted me to let me know about delays. I had to constantly follow up myself just to get basic updates. There was zero proactive communication. When they sent the bill of sale, it didn’t reflect the deposit I had already paid and still included fees I had declined. I asked for a corrected version, which took another 5 days, again with no communication during that time - even though I was supposedly scheduled to pick up the car. Reaching the finance manager, Aileen, was another frustrating experience. The receptionist told us she wasn’t in, but another manager said she was. When she finally answered, she didn’t recognize who we were or what car we bought (a 2022 Kia Seltos). She even asked if it was new or used. She claimed she’d emailed the bill of sale, but we hadn’t received anything. Only after asking her to resend it did we get a text, which we never got when she supposedly sent it the first time, clearly indicating it was never sent before. When we finally picked up the car three weeks after the deposit, only one of the three agreed-upon items had been done, the passenger side mirror was replaced. The paint pen for the exterior scuffs, which was clearly written into the bill of sale, was “still on order” and not available when we picked up the vehicle. A chip in the windshield, which was supposed to be repaired during safety inspection, was also still there. Their solution? Either leave the car again or fix it ourselves and maybe get reimbursed. This dealership has been disorganized, unprofessional, and frustrating to deal with from beginning to end. I would never recommend Kia of Hamilton to anyone, save yourself the stress and go elsewhere. More

I had to prompt them a few days before the visit to order the parts I needed They ordered the wrong parts The order the wrong parts for the next visit also Yep the parts I needed They ordered the wrong parts The order the wrong parts for the next visit also Yep More

Thanks for the great service. The crew and attendants were super helpful and nice. The waiting area is also great! The crew and attendants were super helpful and nice. The waiting area is also great! More

Reception was welcoming and stayed true to their time to have me back on the road. Only thing is the coupon for the car was is a pain. The other dealership I go to washes the car as soon as labour is done. have me back on the road. Only thing is the coupon for the car was is a pain. The other dealership I go to washes the car as soon as labour is done. More

Brought my car in for service and very satisfied. Mark was very pleasant to deal with and helpful. Mark was very pleasant to deal with and helpful. More

They "lost" my keys in the after hours drop box, told me my parts would be in "later this week or early next", it's been 3 weeks with no call back. Left several messages, and again, no call back. No problem my parts would be in "later this week or early next", it's been 3 weeks with no call back. Left several messages, and again, no call back. No problem selling a car but the service is BRUTAL!!! More

Staff are pleasant but service was highly frustrating… late or no communication caused unnecessary delays and waste of my time…I’m now on appointment #3 to get a lightbulb fixed !! My car was kept overni late or no communication caused unnecessary delays and waste of my time…I’m now on appointment #3 to get a lightbulb fixed !! My car was kept overnight b/c of poor communication between staff who went home sick and other staff so I didn’t have my car that night. Completely unacceptable and unnecessary. More

Efficient and courteous staff all around. Shuttle driver Tim was very pleasant. I would recommend Hamilton Kia. Shuttle driver Tim was very pleasant. I would recommend Hamilton Kia. More