You want an honest review, do not, I repeat “DO NOT!” buy from Kia.
We had purchased a new 2017 Kia Sportage. We took care of it, but always seemed to have random issues with it. Sometimes the radio wouldn’t work, or it just wouldn’t rev probably. We had got some oil changes done at the Kia dealership but it was quite costly. We then went to Jiffy Lube instead.
4 days after getting the oil change, the 2017 Sportage with only 70, 000 kms completely died while driving up the mountain. We had it towed to Kia where it sat around for days, no one called us back and I eventually had to call them. Their excuse was we gave them the wrong number. Not only did I leave my spouses cell number, they also have mine on file and I have had the same number for 20 years.
On top of that, we never got a call back, instead we got a text message. The most impersonal approach to customer service out there. After finally speaking to someone, they tried to say we didn’t do proper maintenance on the vehicle and didn’t change the oil, that’s why the engine seized and the oil was all sludge inside. I told them that we literally had the oil changed 4 days prior and gave them the receipt for proof. They then said they would look into it. I spoke with Kia Canada too, and they responded with we didn’t have proper maintenance, even though we showed proof of the recent oil change and they had past records of our oil change at the dealership.
No one will help out and it’s almost like they are trying to sweep the faulty engine under the rug. After digging around and reading more reviews, I have found the following information. If you don’t use a genuine Kia oil filter, the flow is restricted. The restricted flow will equal less oil and the slower roasting will results in sludge. No matter how much matienace you prefer on your brand new 2017! Kia also doesn’t have an oil pressure or temperature gauge, so unless you check the oil stick every time you drive it, you will never know this. So even when going to Jiffy Lube, or your own preference to do routine maintenance, you will still end up with the same result unless you go to the high price dealerships to get official Kia parts.
More so the lack of responsibility and ownership is quite shocking considering these are family vehicles. Even Kia Canada just brushed us off. Below are even more links to news reports dictating Kia Recalls, Engine seizing and even engines catching fire sporadically even with routine maintenance.
I’m writing this review to let people know about the danger and unsafe policies that are in place by Kia and their utter lack of ownership to fix the problem, while also putting lives at risk. I will be posting this on a few Kia forums and also sending to a few different newspapers to get the word out. I have no problem if someone wants to contact me.
Thanks, I also have some frightening links already in the news. If anyone wants them.