I am 67 years old. I bought at least a dozen cars in my life from dealerships. I have never been treated this badly. Selling tactics are truly dishonest. I am first offered a low-balled amount of money on my trade-in and I am lead to believe that they will entertain an offer below the advertised price. I make an offer with a more reasonable trade -in as verified with autotrader and offer a price lower than advertised as I was encouraged to do. They come back with a counter-offer with no reduction in the advertised price. and claim they will give me what I want for my trade-in (which they don't -see below) and then add thousands of dollars for what they call Donnelly protection, some 700$ for the financing paperwork, which I don't need, 50$ for a tank of gas and another 10$ for whatever. Bottom line they still want the full advertised price for the car and MORE.
I am told I am given a very good deal because the price of the car was reduced before I came in. Yet, it is advertised everywhere on Auto Trader and on Car Gurus and their own website at the "reduced price". They drag me into their dealership with a price and then expect me to pay more because they reduced the price. That is dishonest, false advetising. When they counter-offered they clearly said over the phone that they were giving me what I wanted for my trade-in and wanted me to come in to finalize the deal. SURPRISE - they were lying or at the least being extremely devious. When I got the details I found out they were still giving me the same low-balled trade-in value but because I would get a tax rebate on that amount they were adding it to their low-balled amount and saying I was getting what I wanted. HOW DUMB DO THEY THINK I AM. I wanted a higher trade-in value in order to benefit from the tax rebate, not to give it back to them - Every honest dealership knows that. They had the nerve to say that is how Donnelly does it, and that is bs and again verges on dishonesty. I, and i am sure you as well, want to deal with honest people when you bargain for anything. If you are told something, you want to believe that you are given the truth. That is not the case at Donnely's. STAY AWAY - DON'T BOTHER. They only look after themselves and in their case the MEANS ALWAYS JUSTIFY THE END.
I can only hope the owner of this dealership reads these reviews. It is time to get your people trained in the art of negotiations and customer service. If you don't do it, your dealership may run out of customers. In marketing, I learned that for every customer that complains there are another ten that never do but will not hesitate to talk about their bad experience with family, friends and even anyone they meet socially when the subject comes up in conversation. That is really very damaging to a business.