Guelph Kia

I would have put zero stars if allowed. My daughter is a regular service customer and Guelph Kia. The service advisor is always rude and condescending. On the most recent service after spen My daughter is a regular service customer and Guelph Kia. The service advisor is always rude and condescending. On the most recent service after spending $1300 we found that Guelph Kia had not tightened the brake calliper properly that they installed. It was tightened by hand only and was ready to fall off at any point. It was potentially very dangerous for my daughter driving. The issue was identified by a different Kia dealership. When I called Guelph Kia they were rude and insisted it was not their issue. Eventually the second dealership called them to advise it was clearly their issue. In addition they charged for a pair of brake pads, only using one and keeping the other. Both their repair service and how they treat customers is awful. More

I would give a 0 star rating if I could. I was looking for a van and got a call that one was in stock at the dealership. On a Thursday evening I spoke to sales consultant Julisa who informed I was looking for a van and got a call that one was in stock at the dealership. On a Thursday evening I spoke to sales consultant Julisa who informed me at 9:30am the next day another customer was viewing the van. We made a 9am appointment. When my husband and father arrived at 8:45am at the dealership they did not see one van on premise. At 9am when Julisa arrived she met with them and said the van was sold at 8:45am, then quickly offered papers to order the van. My father used to sell cars so he is well aware of any hidden fees or unreasonably high fees, he confirmed Guelph KIA fees were completely unreasonable. Today we went to a different KIA dealership (Brantford) and the fees Guelph KIA were giving us were more than 4x's the price - it is truly unbelievable. I do not trust Guelph KIA. I don't believe there was even a van ready for purchase, I believe it was a ploy to get us there to order one. In fact, the the night before my husband went to Guelph KIA I offered to make a credit card deposit to secure the van on premise but they said no ... things are not adding up. Our experience at Brantford KIA was absolutely great, honest staff with integrity, its worth the drive! More

Amazing service department. would recommend it to all my friends. Scott Carlo was amazing to deal with. Very friendly and knowledgable would recommend it to all my friends. Scott Carlo was amazing to deal with. Very friendly and knowledgable More

I went with my daughter (Megan) to look at a 2020 Ford Escape at the Guelph Kia dealership. We got down to the price and after some back and forth with the Kevin the sales guy, he writes on a quote sheet Escape at the Guelph Kia dealership. We got down to the price and after some back and forth with the Kevin the sales guy, he writes on a quote sheet "$27,000 DONE DEAL" and says "so at $27,000 we have a deal". Megan says "yes". Kevin has her initial under the "DONE DEAL" script and then asks for a credit card for a $5,000 deposit. He walks away with the "DONE DEAL" paper and credit card. Megan was trying to contain her excitement about purchasing her very first car. After a few minutes, Kevin returns to say that he can't sell the car to Megan for that price and says the price is $29,500. I have a picture of the quote sheet on my phone and could probably take them to court. The car will undoubtedly be sold so there is obviously no point. Just writing this makes things right because I am confident that there will be people that read this along with the litany of lousy reviews for this dealership and choose to go somewhere else. And yes, when I asked to speak to the Manager....he just stepped out and wouldn't be available..... More

I have been there twice for a tire change. On both occasions they told me that I needed to have my brakes done. I didn't want to have them done then because the dealership where I bought my Ki On both occasions they told me that I needed to have my brakes done. I didn't want to have them done then because the dealership where I bought my Kia (Oakville) was giving me free oil changes etc. On both occasions these were lies (I had the brakes checked at the Oakville dealership and they were good for another few thousand kms - way more thickness than 5 mm limit). I am astounded that places like this are still in business. I now just take my car back to Oakville every time. It's more than an hour's drive away, but I don't want my car serviced by crooks or people you can't trust. More

Service department has made recommendations not required. I took my car to another well established shop who confirmed that my front brakes had 5mm and not the 2mm KIA told me. I was also informed that the I took my car to another well established shop who confirmed that my front brakes had 5mm and not the 2mm KIA told me. I was also informed that the timing belt did not need to be replaced like KIA had told me. I will never be taking my car back to the dealership again and in all likelihood I will never purchase a vehicle from this establishment again nor will the rest of my family. More

I recently purchased a 2020 Forte from Guelph Kia and the staff was amazing!! They made the experience very enjoyable and easy! I will definitely recommend them to my friends and family that are looking to p staff was amazing!! They made the experience very enjoyable and easy! I will definitely recommend them to my friends and family that are looking to purchase a vehicle! More

Jason Weeks is a corrupt, lying * u know what*. He sold us a car that needs thousands of dollars of repairs and after taking the car back multiple times, each time to have them reset the engine light to tr us a car that needs thousands of dollars of repairs and after taking the car back multiple times, each time to have them reset the engine light to try and trick us into thinking they fixed it. Then he lied again to say they had it checked out by the manufacturer’s dealer (not a Kia) and then accusing us of accusing him of lying! And THEN HANGING UP ON US AS WE TRIED YET AGAIN TO GET JASON WEEKS TO TAKE RESPONSIBILITY !!!! (We confirmed with the other dealership that they didn't even have the courtesy to show up for the appointment.) He refused to show us any paperwork proving this) Pay for this repair or take this car back!! N.B. The engine light came on the day after driving it off the lot. STAY AWAY from Kia, Guelph!!!! More

I think the sales personnel are fine. I feel sorry for the sales people here at Guelph Kia. One thing that is important to me is to be confident that I will receive fair & professional ser I feel sorry for the sales people here at Guelph Kia. One thing that is important to me is to be confident that I will receive fair & professional service help after purchase. From hearing a horror from an acquaintance & reading the many negative reviews herein, I have opted to go to Kitchner for repairs. The sales team & manager needs to get their xxxx 2gether & fix the service area to stop folks like me from purchasing at other dealerships, which I did. More

Just purchased a 2020 Kia Sorento from Guelph Kia.They Just purchased a 2020 Kia Sorento from Guelph Kia. They were absolutely fantastic! This is actually our second Kia from Guelph. Brent helped us find Just purchased a 2020 Kia Sorento from Guelph Kia. They were absolutely fantastic! This is actually our second Kia from Guelph. Brent helped us find a vehicle that would perfectly fit our family and John did everything he could to make sure we were getting the best deal. Would definitely recommend going into Guelph Kia. Will be buying from them again. More