I went to this dealership to take a look at the new Forte GT. Dealt with salesman Carl, who was the only positive experience at this dealership. Struck a deal to purchase the car. And that when things went downhill. From the incompetence of the finance manager who ‘miscalculated the buyout of my lease ( which was also leased from this dealership) to issues with delivery of the new car. They were only concerned with selling the car, and not interested in the customer service side of things. The car came with Kia’s UVO subscription which includes roadside assistance for 5 years. When I registered for the service I found out that my car had already been registered, for 7 months prior to my purchase. I had to hound the dealership for them to correct the issue.
I was given all sorts of reasons from i have to do it myself, to they will fix it, to it’s been fixed when it wasn’t , to finally saying the subscription is only valid for three years, and that I was lucky to get more. I managed to speak to a manager at Kia Canada, who couldn’t believe what I had told him, and vowed to correct the issue. Why would the dealership register the car without selling the car first? And then make the buyer go through the hassle of trying to fix their mistake.
I had an issue with the touchscreen, and expected it to be a warranty issue. I brought it in for service, only to have the service agent be surprised that I wasn’t given the SD card for the touch screen. And after checking with sales, they find the SD card and manual that was supposed to be given to me with the car.
This is the kind of service you will receive from Plaza Kia. But the only correspondence I received from the general manager of Plaza Kia was an email thanking me for choosing Plaza Kia and that when I receive a survey from Kia Canada, to be sure to give them an excellent rating. I should have gone to Durham Kia, but went here for the convenience of the location. I am regretting my laziness for choosing this dealership. Be forewarned- if you want to buy a Kia - do not buy from Plaza Kia, unless you don’t care for customer service. It is unfortunate, as I do love my car. Choose any other Kia dealership. I’m sure their customer service would be better than Plaza.