DO NOT DO BUSINESS WITH PLAZA KIA!!! I bought and fully serviced my 2017 Sorento SX+ at Plaza. 3 years ago, at 50k km, they changed my oil but didn't tighten the oil pan plug enough. On my drive to Michigan that following weekend, the plug fell out and I was spraying oil onto cars behind me. Thankfully it happened just prior to the West Lorne Onroute on the other side of London. All of the oil drained sitting at the rest stop!!! I had the car towed to London Kia, where they did a superb job of shampooing the engine bay and undercarriage before the car was brought back to Plaza Kia for pick up. Although I should have left Plaza at the time, I met Service Advisor Seth Pahlavan, who massaged and restored my relationship for the next three years. He was fantastic. He left abruptly in the last few months. I booked a Service 1 with Adam Stein, Service Manager and member of the family that owns Plaza Group of dealerships. I also asked for them to price match tires under Kia Canada's Price Match Promise https://www.kia.ca/tire-promotions?sourceid=new-nav and inspect my OEM Michelin tires, as they are a registered Michelin dealer and I had an open claim file with Michelin. Service Advisor Brenda Lipton told me she would follow up on both and get back to me. Neither during the service visit, nor with my three follow up calls, did Brenda take the Michelin file number I had offered her. She told me their parts manager spoke with their Michelin rep and that Michelin would contact me. She told me that the tires I priced were below their cost. Impossible, as two shops gave me quotes within $30 of each other. I spoke with Adam Stein, who said he would get back to me the following Monday, but never did. Several voicemails and emails to Adam have gone unanswered in over a week. Not surprising, as even though I have dealt with Adam on many occasions, on several occasions he walked right by me at the dealership without acknowledging me. Brenda's service level is unacceptable. I hope that the other Plaza Group dealerships aren't run this way, in which case the family needs to set Adam straight on how he runs the dealership and customer relationships. I am not returning to Plaza Kia and strongly discourage anyone from doing business with them.