'Well London Kia you knew this was coming. This is a long one but I'll try to make it as short as possible while getting the point across that YOU SHOULD NEVER SHOP HERE ....Most disrespectful bunch of crooks I have ever dealt with. If I could swear on here I most certainly would. I'll start with the Sales Rep who insisted I give him my credit card or debit card while he went off to speak to the manager, when I profusely refused he then asked for my car ownership and keys insinuating they were going to look it over for trade in (shoulda known) then left us in the office with a small baby for hours off and on offering us ridiculous prices eventually after 4 hours he offered us a deal that we denied as it wasn't much of a deal, but hey said the sales rep, this is with the taxes included...well then it did become a deal and we agreed. But by the time we got to the financial manager the cost had become the price given to us by the sales rep plus tax, when I questioned them I was told that he couldn't possibly have said that as they cannot do a deal with taxes included. (This was my first clue and should have been my last as I waved goodbye but nooo I really loved the Sportage,) as I pawned over this I remembered that there had been a camera directly above us in the small sales office well this bit of information got me the car starter and tires at cost pfft but I signed cuz I loved the car. On pick up my email was misread by the financial manager and I had to squeeze out another 1000 dollars. THEN 2 days later the car is chugging before it starts or won't start, this is another huge paragraph, Not only did I have to pay to get the vehicle towed back to London, they actuallly wanted me to drive it once it eventually started OMG THEY DIDN'T EVEN KNOW WHAT WAS WRONG WITH IT THEY JUST WANTED ME TO HOP IN IT AND DRIVE OVER AN HOUR ON THE HIGHWAY ....So much for customers safety..Ended up there wonderful technicians had installed the automatic car starter wrong, so not only has this now become their fault they did not offer me a loaner car or a rental they wanted me to pay for taxis everywhere and send them the receipts...I work 25 minutes out of town after all the extra money they had squeezed out of me I had nothing left so I resorted to paying a friend gas money to take me to work for the 3 days they had the vehicle. They wouldn't even return the vehicle to me when they were done repairing it, so I could have it for work They gave me approximately 5 different times it was supposed to be here and didn't make it here til the next day 5 minutes before I had to leave. So they were willing to pay for my taxis but now are REFUSING TO REIMBURSE ME THE OVER 250 DOLLAR TOW BILL.. and......they used my gas to drive it back to my town over an hours drive away. DON'T PUT YOURSELF THROUGH THIS NIGHTMARE. Note I gave them a 3 for friendliness because they are friendly until they get your money then you are nothing to them.