Kingston Kia

After the transfer of owners, downhill. A sales rep when I considered upgrading my vehicle was uninterested and made the experience unacceptable. Then service quality declined. Advised I ne A sales rep when I considered upgrading my vehicle was uninterested and made the experience unacceptable. Then service quality declined. Advised I needed to replace parts without providing what the root cause was. Their own internal staff commented on how bad the dealership is and it's all about the almighty dollar. And suggested I got Kia Belleville. I advised I'd sell the car if the experience continued. I pick up my new car Wednesday. Goodbye Kia, goodbye Kingston Kia More

Excellent service and I'm very happy I chose to go to Kingston Kia! I will definitely return when I'm in need of a new vehicle. I look forward to having my awesome new Kia Soul serviced there and all th Kingston Kia! I will definitely return when I'm in need of a new vehicle. I look forward to having my awesome new Kia Soul serviced there and all the staff are very friendly and helpful! More

The service here is fantastic. Friendly and helpful and knowledgeable about their service. My arm was broken and the young lad even went and got my car and brought it up to the doo Friendly and helpful and knowledgeable about their service. My arm was broken and the young lad even went and got my car and brought it up to the door. More

Our experience with Kingston Kia was awesome Sal was very professional and pleasant to deal with will forward the dealership to family n friends on our experience thx again professional and pleasant to deal with will forward the dealership to family n friends on our experience thx again More

Buyer, beware do not shop or purchase here. James Suresh somehow submitted a credit application for me with out my permission and then kept calling and texting and emailing me to come in for an James Suresh somehow submitted a credit application for me with out my permission and then kept calling and texting and emailing me to come in for an appointment. Meanwhile, there is no car there for me to buy. I chose no car, They have no car I would like to buy and I never said give me a loan and I’ll find a car later. Unbelievable way to do business manipulate customers into thinking they have no choice but to buy a car or their credit will be hurt. I can’t believe this kind of customer treatment. More

Service department was great treated my SUV like it was new. Nice people Laura and the drivers in the shuttle . new. Nice people Laura and the drivers in the shuttle . More

Thank you Mark,Randy and Dylan For making it happen. I love my new car, and you guys were so helpful.Thanks for making my new car purchase a great experince I love my new car, and you guys were so helpful.Thanks for making my new car purchase a great experince More

Purchased a new vehicle from Kingston Kia and were very happy. Then we had to interact with service. Lack of response, lack of urgency, lack of customer service have ensured we will Never purchase from th happy. Then we had to interact with service. Lack of response, lack of urgency, lack of customer service have ensured we will Never purchase from this dealer again. A major recall safety notice as they feel waiting more than 2 weeks for the initial appointment is reasonable. Completely unacceptable!!! More

Very disappointed in our recent experience with the service department at Kingston Kia. Simply went in after waiting a month for the appointment to have our winter tires put on our Kia Sorento as we ha service department at Kingston Kia. Simply went in after waiting a month for the appointment to have our winter tires put on our Kia Sorento as we have done since we purchased it. Our appointment was for 10:00 in the morning and we didn't get out of the service department until after 12:00 we were told they were extremely busy however most of the people in the waiting room had the same appointment time and they kept coming out and asking people about extras that they the mechanic felt that they needed to have done on the car therefore that's why they are always behind. Also they tried to tell us that we needed $1,400 worth of work including brakes. They tried to tell us that we hadn't had the car service since the year 2020. We regularly bring our car in for service and the representative on the service desk didn't believe us when we told him we had just had it serviced in September and had the brakes done. He finally went out and looked at the sticker on the car and came back and all the sudden found out that yes, we did have it service in September, with $847 worth of work. The dealership had no business looking for other things to do on our vehicle. All we wanted was our snow tires put on the car, that's it. I even confirmed this at the start of the appointment. This is a total money grab as far as we are concerned and we will be looking for a new mechanic and garage to service our vehicle. How disappointing, it was never like this before. Also the young man on the counter was very disrespectful and condesending to us. The staff has changed and not for the good. More

Kingston Kia will no longer get my business. I have an issue that is covered by an extended warranty - they confirmed it is a covered issue with the oil pressure switch (leaking oil everywhe I have an issue that is covered by an extended warranty - they confirmed it is a covered issue with the oil pressure switch (leaking oil everywhere) they told me a fix wasn't ready yet, and they would call me back when i could get the work done - and in the meantime, just top off the oil. Never heard back - so after a few weeks I called them - 4 or 5 times - with nobody from service EVER picking up the phone or returning my numerous voicemails. Finally someone called me back, who gave me ZERO answers and told me to wait for more paperwork (which turns out wouldn't even come, because KIA is equipped and authorized to do the fix, as they were all along) I called them back one more time to set up an appointment - no pickup, went to voicemail - I hung up, called Belleville Kia instead, and they gave me an appointment with zero hassle. I will no longer go to Kingston Kia - I'd rather drive an hour to Belleville to get work done. if there was a zero star option, they'd get it. More