Every time I come for service, being greeted by Taylor and her cheerful smile makes you feel immediately welcome. Taylor is warm, friendly, competent and hospitable, one of the best customer service professionals I have ever been served by. For example, I once saw her serving a cup of tea to an elderly customer seated in the waiting room. Another time, she asked a bored customer who was seated if she could help him turn on the TV. For me, she does many little amazing things like provide status updates on vehicle repairs, and being honest on what work is needed and what can wait.
Taylor is naturally excellent at what she does, a next-level professional every organization dreams of having within its walls. Simply put, her Customer Service IQ is matched only by her EQ.