Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Dealers, sign in to see your Dealer Panel.

Back
COVID-19
Response
  • Home Delivery
  • Service Pickup & Delivery
  • No Contact Transactions
  • Virtual Appointments
  • Vehicle Sanitization

Lockwood Kia

Oakville, ON

4.8
408 Lifetime Reviews Review Dealership
The Lockwood Group has been servicing Oakville for over 30 years in the Automotive Retail Business. We have built our reputation on great customer service and a high level of professionalism. We are proud to service not only the Oakville area, but also Milton, Burlington and Mississauga. If you are coming from out of town drop by and we will be sure to greet you with a smile and a warm heart. The Lockwood Group is especially excited with the new partnership with Kia due to our shared values. Kia’s brand slogan “The Power to Surprise” represents the company’s global commitment to surpassing customer expectations through continuous automotive innovation. Since 1973 the Lockwood Group has been committed to a similar goal of constantly surpassing customer’s expectations in customer service becoming the premier destination for superior customer experiences in both sales and service. Like our own motto says, “EXPERIENCE THE BEST.” At Lockwood Kia you will be welcomed by our team of professional, honest and dedicated sales staff. We would like to welcome everyone to come in for a visit to learn more about this exciting new brand. Since becoming part of the growing Kia network in Canada we have developed an intense passion for this brand due to its award winning designs and affordable pricing. Our sales team will be happy to share their deep rooted knowledge of our products, and assist you with all of your automotive needs. Our recent renovations are now complete but we've still got great things planned for the future. We hope that you will enjoy the enhancements and improvements that are still to come. We welcome any feedback or suggestions you, our customers and partners, have in making Lockwood Kia Oakville the premier Kia destination in Southern Ontario. Please be sure to follow us on twitter and facebook for the latest updates or contact us at any time at info@Lockwoodkia.com.

2400 South Service Rd West

Oakville, ON

L6L 5M9

Directions

By Type

Showing 408 reviews

September 08, 2020

"Every time I come for service, being greeted by Taylor..."

- WillPower

Every time I come for service, being greeted by Taylor and her cheerful smile makes you feel immediately welcome. Taylor is warm, friendly, competent and hospitable, one of the best customer service professionals I have ever been served by. For example, I once saw her serving a cup of tea to an elderly customer seated in the waiting room. Another time, she asked a bored customer who was seated if she could help him turn on the TV. For me, she does many little amazing things like provide status updates on vehicle repairs, and being honest on what work is needed and what can wait. Taylor is naturally excellent at what she does, a next-level professional every organization dreams of having within its walls. Simply put, her Customer Service IQ is matched only by her EQ.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
September 02, 2020

"I went to this dealership because of great experience at..."

- adamd

I went to this dealership because of great experience at the Lockwood Chrysler location but, without a doubt, the worst new car purchase and follow-up experience from Sales, Finance and Service I've had in 35+ years of buying cars. I purchased a prior year model and could have gone to other area dealerships for same vehicle. The Lockwood KIA sales team "advised" me not to because area dealers were selling prior rentals only to find out the vehicle I purchased was a prior rental; Lockwood KIA not willing to adjust purchase in any way. Vehicle also didn't come with a second/spare key. When dealership couldn't find it, they told me I'd have to pay $750+ for the key. After some "haggling", dealership agreed to provide the key at no charge but Its now been near two months and still haven't received the second key. 99.9% certain I'll never never purchase from this location again and very leery of servicing the car here given the limited/unpleasant experience(s), to date, trying to get the second key from them.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Sundry Individuals
September 01, 2020

"Had a great experience today with Taylor. She was prompt..."

- craigum03

Had a great experience today with Taylor. She was prompt in her quote for a job I needed done, got back to me quickly when I emailed her and she even took the time to explain the brake down of the bill as I had sent her 2 separate po#'s. Thanks for your professionalism. PS I work for another dealership. Craig

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
August 27, 2020

"First, on behalf of my elderly Dad who has both physical..."

- julia

First, on behalf of my elderly Dad who has both physical and language challenges, I'd like to express my sincerest thanks for the patience and professionalism of Mike De Freitas and Mike Holguin. Second, it was because of this respect given to my Dad after his many trips into the showroom that brought my husband and I into Lockwood. Lastly, Charles' amazing patience lead us to purchasing our Telluride. More importantly, Charles turned a mentally exhausting experience into a seamless process from start to finish. Thank you! Julia and Mike

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
August 26, 2020

"Colin was phenomenal. I was immediately greeted upon..."

- Ryanmasrani

Colin was phenomenal. I was immediately greeted upon entry. I came to look at a used car they had for sale, and he went through numerous quotes with me. Forgot to mention he also offered me market value for my trade which was another bonus. He went through the loan as transparent as he could. From breaking down the interest rate, to showing what my principal would be paid each month. I never felt this confident in purchasing a car form Colin, and i highly recommend you pay him a visit! Thanks Colin!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
August 25, 2020

"Great guy to deal with. Thanks for being so professional...."

- Happy Customer

Great guy to deal with. Thanks for being so professional. Chris took the time to explain everything to me and was very helpful. Thanks Chris!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
August 17, 2020

"Charles is great! He was very helpful and kind in getting..."

- Jmoore

Charles is great! He was very helpful and kind in getting us set up with our new car. Great experience all around. Thank you Lockwood.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
August 11, 2020

"Lily and colin are fantastic, will refer them always...."

- DamienWG

Lily and colin are fantastic, will refer them always. Helped my dad purchase a chevy cruze at lockwood kia in oakville, they both made the experience great.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
August 11, 2020

"Amazing place!! Chris is amazing also "

- jenlad

I bought my first car at Kia, and Chris was the one having to put up with me. For that I say that he is amazing. I am picky when it comes to cars.. and have to have things my way. He went above and beyond. He delivered way more than I was expecting. I am so happy to have had the chance to work with him, and now I am part of the Kia family. I will be back to buy a car when I need a new one! The price was so low compared to other places I have looked. The service was amazing!! I have already referred Chris to friends and family. Thank you Chris for the amazing work that you did! :)

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
June 26, 2020

"Dealing with Chris was an absolute pleasure. He didn't..."

- brittmci423

Dealing with Chris was an absolute pleasure. He didn't rush me into anything or give me the first financing offer he had. He took the time to make sure I was getting the best deal possible. He was honest and up front about everything and I couldn't have appreciated that more! He is very knowledgeable about the whole process and never once did I feel pressured or left questioning anything. I used this dealership which is over 2 hours away, I based my decision on reviews and I am so glad I did. It was definitely worth it. He even spent his entire Friday delivering the car!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
1
...
1 - 10 of 408 results