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Lockwood Kia - Service Centre

Oakville, ON

4.2
47 Reviews

47 Reviews of Lockwood Kia - Service Centre

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September 11, 2022

Excellent Service and Response from the Service Dept. especially with Matthew. Assisted with Kia Canada communications regarding warranty. More

by pajames2418
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2022

I have only dealt with service. I can almost never get through when I call. They actually don't give you any advice on needed services. This is my 2nd Kia and my third dealership an More

by mkworks
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Matthew Holguin
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2022

Provides excellent customer service and excellent service, always with the best intention of solving the problem that my car's rubber presented. More

by Ingride_33
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2021

Michael Holguin took the time and a personable approach to sort out a problem I had. When looking at reviews, I always look at the ones where customers had problems and they were rectified as this sets se More

by loustof
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michael Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2021

I purchased my vehicle at Lockwood nearly 3 years ago and the sales team at that time were nothing short of amazing! We all know the true test is after the "sale". I felt it was important to share with tho More

by K. Hatheway
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bill McKim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Kawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Ropcean
October 18, 2021

Absolutely loving my Telluride - I went into the showroom and fell in love - bought the floor model! The sales team was great, but what keeps me coming back (bought 3 cars now from Lockwood Kia) is the am More

by phyllis
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Ropcean
October 13, 2021

My experience since purchasing my car 6 years ago has been great. The Service Department staff are consistently pleasant and professional. Taylor and Shianne and Matt are always courteous, pleasant and e More

by Paola
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shianne (Oakville Location), Taylor Ropcean
October 13, 2021

Wonderful welcoming staff! Excellent service! Always a pleasure to trust my Beautiful Red Kia Soul to the hard working and talented Service Crew! More

by divinedancer0
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cheyenne, Adam
Oct 14, 2021 -

divinedancer0 responded

Thanks Lockwood Kia for treating both my car and I like ROYALTY! Victoria

October 05, 2021

This guy only speaks "Excuse-anese". You can tell he has ZERO management experience. Terrible service from his department and he made no offer to rectify a bad experience. More

by alomaa75
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
May 01, 2021

Peter has worked on my families vehicles my entire life. I was pleasantly surprised to see that he had joined the Kia family. I am happy that he now works on my car. I trust his knowledge 1000% More

by kimmyanne2014
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Peter Leang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Kadet, Taylor Ropcean
1
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