427/QEW KIA

I ordered and put down a 500$ deposit for a 2023 Kia Seltos EX last November with Sid. On March 6th I was told that “I was top 8 and it shouldn’t be beyond April.” April came and went with no contact. I Seltos EX last November with Sid. On March 6th I was told that “I was top 8 and it shouldn’t be beyond April.” April came and went with no contact. I reached out May 10th for an update, and I was ignored. I requested again for an update May 31st and once again was ignored. I began calling the office June 6th and could not connect with my sales person Sid. Later that afternoon I received a text from Sid stating he had been on vacation and I would receive an update in a bit by the bdc person Emma. I never received an update. On June 14th I had expressed to Sid how disappointed I was with the lack of communication and again was ignored. June 26th I was informed a 2024 was assigned for me and 2023 were not being made anymore. I was genuinely confused by this as I was under the impression my order for the 2023 had been picked up by the factory when told an eta back in March. I explained this to my sales person and was given no explanation. I also stated the exact make model and trim I wanted was still being advertised on their website, again he was unable to give me an explanation. I inquired about about the 2024 kia seltos lx (as the price was comparable to the 2023 kia seltos Ex) instead of providing me with information Sid simply directed me to Emma for a refund, which I did immediately after the text. After submitting a form I was told this would take 5 business days. After 10 days I reached out again and I was told that on my file I was waiting for a 2024 and they needed to investigate. After 9 months of wasted time, constant lies, and blankly being ignored I finally received my deposit back. Through out this fiasco I attempted to speak with the manager Amit on numerous occasions and I was constantly being told by reception he’s not in today he’s back tomorrow, each and every day I called. I was never able to speak with him directly. This company does not care about their customers! I would give 0 stars if I could. STAY FAR AWAY from this dealership!!! More

Worst ever experienced buying a brand new car in CA. Customer service is the worst and big lier... Customer service is the worst and big lier... More

Bought my Kia soul from this location. Ask for Rocky Jeyam, knowledgeable and good service for the whole process. Ask for Rocky Jeyam, knowledgeable and good service for the whole process. More

Disgusting treatment from service department. . have 2016 Sorento with bad engine. Vehicle now parked for 5 months … have followed up every few weeks … JUST BS story after BS story.. and still hav . have 2016 Sorento with bad engine. Vehicle now parked for 5 months … have followed up every few weeks … JUST BS story after BS story.. and still have not been offered an appointment to assess vehicle… STAY AWAY from this dealership… they are absolutely disgustingly dishonest More

The customer service in the service department needs improvement. I felt rushed the entire time and witnessed one of the service guys get testy with another customer. I had to go back 3 times because ev improvement. I felt rushed the entire time and witnessed one of the service guys get testy with another customer. I had to go back 3 times because even though they had changed the oil (at least I hope they did), the change oil notification was still coming on. They were in such a rush to get me out of there that they didn’t take the time to really see what the issue was and fix it the first time. Overall, it wasn’t a pleasant experience and I’ll be servicing my car at a different dealership moving forward. More

Got what I wanted at this dealership after visiting several places. Tariq Adam was terrific 👏 👌. It seemed everyone actually wanted to help. And I love my KIA Forte. several places. Tariq Adam was terrific 👏 👌. It seemed everyone actually wanted to help. And I love my KIA Forte. More

Worse service ever! The Sale Rocky kept lying over and over again. I put down the deposit in Dec and was told that I will receive the VIN the day after. 6 months later The Sale Rocky kept lying over and over again. I put down the deposit in Dec and was told that I will receive the VIN the day after. 6 months later, I still do not have the car (nor the VIN) and the dealership doesn't reply to my email and even hang up on me when I call in to ask about the status. More

Today we picked up our brand new Kia Forte EX and we are impressed with professional Sales and Leasing Consultant Tariq Adam. I am going to recommend him to all my friends as a patient, supportive and easy impressed with professional Sales and Leasing Consultant Tariq Adam. I am going to recommend him to all my friends as a patient, supportive and easy to work with person. Thank you Tariq. More

I've been dealing with this kia dealership ever since I bought my vehicle and the have been AMAZING. They do an amazing job each and every time and I'm very happy with their service. Today I called in to g bought my vehicle and the have been AMAZING. They do an amazing job each and every time and I'm very happy with their service. Today I called in to get my car serviced and Nadera was the most helpful and friendliest person I've encountered this far. I'm so happy I bought my car from this dealership and I trust the work they do. Thanks again for being great in customer service. More

After lengthy research and being faced with the proposition of spend additional money on my 1999 Acura, I finally bit the bullet and took the big decision to purchase a 2021 stinger Nov. 30th 2020, proposition of spend additional money on my 1999 Acura, I finally bit the bullet and took the big decision to purchase a 2021 stinger Nov. 30th 2020, picked up Jan. 12 2021. I must confess that we were pleasantly surprised with the relaxed and honest atmosphere we encountered dealing with the young salesman Mr. Teddy Mancarella. At no time did we feel any pressure or deceiving answers. When compared to another Kia dealership they came through with flying colours. Looking froward to the same when te time comes To do any associated maintenance servicing. More