427/QEW KIA

I leased a vehicle here in June 2024. While Desmond on the sales team was attentive, knowledgeable and very helpful, my experience with the finance and service departments have been prett While Desmond on the sales team was attentive, knowledgeable and very helpful, my experience with the finance and service departments have been pretty bad. The communication through the completion of the lease agreement was poor, and a subsequent maintenance/3rd party warranty issue was handled very badly. When I raised my concerns to management, I was essentially ignored. In short, in my experience you can expect a highly engaged sales experience that is completely let down by the finance and service experience to follow. Buyer beware. More

OMG so Malcolm and Mini from this dealership are AMAZING humans. Treated me and my daughter with dignity, integrity and compassion. They definitely worked for us and got us into a better vehicle than what humans. Treated me and my daughter with dignity, integrity and compassion. They definitely worked for us and got us into a better vehicle than what I came in for. The professionalism with a touch of humanity is what you'll get from these two individuals. Looking into buying a car, go in and ask for Malcolm and Mini and you'll be leaving not only with a car but also leaving with the feeling of being seen as human rather just a check. More

We recently purchased a used vehicle from QEW KIA in Toronto, a 2011 Rondo EX. The vehicle had been designated certified by the service department at the point of sale. Upon driving the vehicle and taki Toronto, a 2011 Rondo EX. The vehicle had been designated certified by the service department at the point of sale. Upon driving the vehicle and taking it to our own mechanic, safety issues were discovered: faulty brakes and faulty exhaust being the most flagrant. The service manager has not responded to our recent email (though in an earlier email she admitted that the car should not have been certified given the issues), nor has the manager of the dealership contacted us, as we are asking for compensation to have these issues resolved. Along with this, the communication within the service department appears to be less than optimal as they are in a general state of confusion whenever we approach them to have work done. A mess. More

Terrible experience. August 15, 2024 while out of town, I bought a car sight unseen, KIA EV9 - very hard to get, and put down a $1000 deposit based on Malcolm saying “you August 15, 2024 while out of town, I bought a car sight unseen, KIA EV9 - very hard to get, and put down a $1000 deposit based on Malcolm saying “you’ll love it”. The next day I arrived and did not like the colour. It was not as advertised, and I did not “love it”. I have since seen the same model in the green colour, and it looked great. This car was not green. I told Malcolm that I wanted my wife to see it, and a day later told them that we didn’t like the colour. Malcolm’s first response “but you bought it”. Later Malcolm agreed that I would get my refund, and that he would help. Apparently people are lined up to purchase these vehicles, yet I still have not been able to get my deposit back. I had put deposits at two other dealerships and immediately cancelled my orders and received back my deposits. After this experience, I do not want a KIA any more. But I can’t even seem to talk to anyone at Etobicoke. Malcolm says he will get the deposit refunded, but he has yet (October 25th) not been able to do so. Read the other one star ratings for this dealership. The people running this dealership are clearly terrible business people. Who would allow these ratings to appear on this site for so many years without fixing the issues. Stay away from them is all that I can suggest. Personally, I also blame KIA Canada for not addressing the issues here at Etobicoke, which is why I no longer want a KIA. Too bad, I think that this is a great vehicle. More

Although I didn't end up purchasing a vehicle here due to time constraints, Gordon and Vinh went above and beyond and offered best prices OTD. time constraints, Gordon and Vinh went above and beyond and offered best prices OTD. More

WORST DEALERSHIP AND MANAGEMENT I HAVE COME ACROSS. My experience with sales associate Wazid Ali was amazing. He was prompt to reach out, answered all my questions and made sure everything was taken My experience with sales associate Wazid Ali was amazing. He was prompt to reach out, answered all my questions and made sure everything was taken care of till the whole thing got to financing. At the time of financing I was pitched a warranty to which I denied multiple times as I was not given the details of the product. When I asked for the detailed paperwork of the warranty I was told “I will get the paperwork at the time of delivery “. After getting the car when I received all the paperwork I read the warranty and it was not something I was pitched. So the next day I reached out to Hammad Syed the finance guy to cancel the warranty but he didn’t saying it’s an unusual circumstance to cancel. However in the sales contract it clearly says I can cancel the warranty within 30 days. After a run round of more than 10 days I was connected with Amit Sachdeva the general manager which was even a bigger disappointment. After exchanging emails and phone calls the end story is my warranty was not cancelled. Lack of integrity seems to flow from the top management. I believe for them it all boils down to making commission for them even though they had multiple opportunities to do the right thing. I highly advise to be VERY CAREFUL if you choose them as your dealership. ASK FOR PAPERWORK BEFORE YOU SIGN. More

Just picked up my 2024 New SUV I dealt with Hamza & Irfan and both gentlemen were professionals! Easy to talk to and I felt no pressure at any time with any up-sales that were available to me when it c Irfan and both gentlemen were professionals! Easy to talk to and I felt no pressure at any time with any up-sales that were available to me when it came time for delivery. They were able to secure my choice of car when no other dealership could! It was easy to pickup and quick. Special mention has to be given also to EMMA at the front desk. She was awesome!!! I think we emailed each other min a dozen times and each time she was friendly, professional and always answered my questions efficiently. She kept me in the loop and was able to expedite the delivery for me :) Emma also called after I picked up to make sure I was happy. That is SERVICE!!! More

AVOID AT ALL COSTS! !!!!!!!!!! Dig deeper on negative reviews below.. Left a $1000 deposit on a new 2023 Carnival May 4, 2023. Went in Jan. 2024 to request my deposit bac !!!!!!!!!! Dig deeper on negative reviews below.. Left a $1000 deposit on a new 2023 Carnival May 4, 2023. Went in Jan. 2024 to request my deposit back for failure to deliver (after I was strung along for 10 months). Still no delivery date. New sales manager Vinny Ngo told me he couldn't refund my deposit and to speak with GM Amit Sachdeva. Emailed, spoke with and left messages; never returned my calls or email. More

I ordered and put down a 500$ deposit for a 2023 Kia Seltos EX last November with Sid. On March 6th I was told that “I was top 8 and it shouldn’t be beyond April.” April came and went with no contact. I Seltos EX last November with Sid. On March 6th I was told that “I was top 8 and it shouldn’t be beyond April.” April came and went with no contact. I reached out May 10th for an update, and I was ignored. I requested again for an update May 31st and once again was ignored. I began calling the office June 6th and could not connect with my sales person Sid. Later that afternoon I received a text from Sid stating he had been on vacation and I would receive an update in a bit by the bdc person Emma. I never received an update. On June 14th I had expressed to Sid how disappointed I was with the lack of communication and again was ignored. June 26th I was informed a 2024 was assigned for me and 2023 were not being made anymore. I was genuinely confused by this as I was under the impression my order for the 2023 had been picked up by the factory when told an eta back in March. I explained this to my sales person and was given no explanation. I also stated the exact make model and trim I wanted was still being advertised on their website, again he was unable to give me an explanation. I inquired about about the 2024 kia seltos lx (as the price was comparable to the 2023 kia seltos Ex) instead of providing me with information Sid simply directed me to Emma for a refund, which I did immediately after the text. After submitting a form I was told this would take 5 business days. After 10 days I reached out again and I was told that on my file I was waiting for a 2024 and they needed to investigate. After 9 months of wasted time, constant lies, and blankly being ignored I finally received my deposit back. Through out this fiasco I attempted to speak with the manager Amit on numerous occasions and I was constantly being told by reception he’s not in today he’s back tomorrow, each and every day I called. I was never able to speak with him directly. This company does not care about their customers! I would give 0 stars if I could. STAY FAR AWAY from this dealership!!! More

Worst ever experienced buying a brand new car in CA. Customer service is the worst and big lier... Customer service is the worst and big lier... More