I ordered and put down a 500$ deposit for a 2023 Kia
Seltos EX last November with Sid. On March 6th I was told that “I was top 8 and it shouldn’t be beyond April.” April came and went with no contact. I
Seltos EX last November with Sid. On March 6th I was told that “I was top 8 and it shouldn’t be beyond April.” April came and went with no contact. I reached out May 10th for an update, and I was ignored. I requested again for an update May 31st and once again was ignored. I began calling the office June 6th and could not connect with my sales person Sid. Later that afternoon I received a text from Sid stating he had been on vacation and I would receive an update in a bit by the bdc person Emma. I never received an update. On June 14th I had expressed to Sid how disappointed I was with the lack of communication and again was ignored. June 26th I was informed a 2024 was assigned for me and 2023 were not being made anymore. I was genuinely confused by this as I was under the impression my order for the 2023 had been picked up by the factory when told an eta back in March. I explained this to my sales person and was given no explanation. I also stated the exact make model and trim I wanted was still being advertised on their website, again he was unable to give me an explanation. I inquired about about the 2024 kia seltos lx (as the price was comparable to the 2023 kia seltos Ex) instead of providing me with information Sid simply directed me to Emma for a refund, which I did immediately after the text. After submitting a form I was told this would take 5 business days. After 10 days I reached out again and I was told that on my file I was waiting for a 2024 and they needed to investigate. After 9 months of wasted time, constant lies, and blankly being ignored I finally received my deposit back.
Through out this fiasco I attempted to speak with the manager Amit on numerous occasions and I was constantly being told by reception he’s not in today he’s back tomorrow, each and every day I called. I was never able to speak with him directly.
This company does not care about their customers! I would give 0 stars if I could. STAY FAR AWAY from this dealership!!!