427/QEW KIA

Although I didn't end up purchasing a vehicle here due to time constraints, Gordon and Vinh went above and beyond and offered best prices OTD. time constraints, Gordon and Vinh went above and beyond and offered best prices OTD. More

WORST DEALERSHIP AND MANAGEMENT I HAVE COME ACROSS. My experience with sales associate Wazid Ali was amazing. He was prompt to reach out, answered all my questions and made sure everything was taken My experience with sales associate Wazid Ali was amazing. He was prompt to reach out, answered all my questions and made sure everything was taken care of till the whole thing got to financing. At the time of financing I was pitched a warranty to which I denied multiple times as I was not given the details of the product. When I asked for the detailed paperwork of the warranty I was told “I will get the paperwork at the time of delivery “. After getting the car when I received all the paperwork I read the warranty and it was not something I was pitched. So the next day I reached out to Hammad Syed the finance guy to cancel the warranty but he didn’t saying it’s an unusual circumstance to cancel. However in the sales contract it clearly says I can cancel the warranty within 30 days. After a run round of more than 10 days I was connected with Amit Sachdeva the general manager which was even a bigger disappointment. After exchanging emails and phone calls the end story is my warranty was not cancelled. Lack of integrity seems to flow from the top management. I believe for them it all boils down to making commission for them even though they had multiple opportunities to do the right thing. I highly advise to be VERY CAREFUL if you choose them as your dealership. ASK FOR PAPERWORK BEFORE YOU SIGN. More

Just picked up my 2024 New SUV I dealt with Hamza & Irfan and both gentlemen were professionals! Easy to talk to and I felt no pressure at any time with any up-sales that were available to me when it c Irfan and both gentlemen were professionals! Easy to talk to and I felt no pressure at any time with any up-sales that were available to me when it came time for delivery. They were able to secure my choice of car when no other dealership could! It was easy to pickup and quick. Special mention has to be given also to EMMA at the front desk. She was awesome!!! I think we emailed each other min a dozen times and each time she was friendly, professional and always answered my questions efficiently. She kept me in the loop and was able to expedite the delivery for me :) Emma also called after I picked up to make sure I was happy. That is SERVICE!!! More

AVOID AT ALL COSTS! !!!!!!!!!! Dig deeper on negative reviews below.. Left a $1000 deposit on a new 2023 Carnival May 4, 2023. Went in Jan. 2024 to request my deposit bac !!!!!!!!!! Dig deeper on negative reviews below.. Left a $1000 deposit on a new 2023 Carnival May 4, 2023. Went in Jan. 2024 to request my deposit back for failure to deliver (after I was strung along for 10 months). Still no delivery date. New sales manager Vinny Ngo told me he couldn't refund my deposit and to speak with GM Amit Sachdeva. Emailed, spoke with and left messages; never returned my calls or email. More

I ordered and put down a 500$ deposit for a 2023 Kia Seltos EX last November with Sid. On March 6th I was told that “I was top 8 and it shouldn’t be beyond April.” April came and went with no contact. I Seltos EX last November with Sid. On March 6th I was told that “I was top 8 and it shouldn’t be beyond April.” April came and went with no contact. I reached out May 10th for an update, and I was ignored. I requested again for an update May 31st and once again was ignored. I began calling the office June 6th and could not connect with my sales person Sid. Later that afternoon I received a text from Sid stating he had been on vacation and I would receive an update in a bit by the bdc person Emma. I never received an update. On June 14th I had expressed to Sid how disappointed I was with the lack of communication and again was ignored. June 26th I was informed a 2024 was assigned for me and 2023 were not being made anymore. I was genuinely confused by this as I was under the impression my order for the 2023 had been picked up by the factory when told an eta back in March. I explained this to my sales person and was given no explanation. I also stated the exact make model and trim I wanted was still being advertised on their website, again he was unable to give me an explanation. I inquired about about the 2024 kia seltos lx (as the price was comparable to the 2023 kia seltos Ex) instead of providing me with information Sid simply directed me to Emma for a refund, which I did immediately after the text. After submitting a form I was told this would take 5 business days. After 10 days I reached out again and I was told that on my file I was waiting for a 2024 and they needed to investigate. After 9 months of wasted time, constant lies, and blankly being ignored I finally received my deposit back. Through out this fiasco I attempted to speak with the manager Amit on numerous occasions and I was constantly being told by reception he’s not in today he’s back tomorrow, each and every day I called. I was never able to speak with him directly. This company does not care about their customers! I would give 0 stars if I could. STAY FAR AWAY from this dealership!!! More

Worst ever experienced buying a brand new car in CA. Customer service is the worst and big lier... Customer service is the worst and big lier... More

Bought my Kia soul from this location. Ask for Rocky Jeyam, knowledgeable and good service for the whole process. Ask for Rocky Jeyam, knowledgeable and good service for the whole process. More

Disgusting treatment from service department. . have 2016 Sorento with bad engine. Vehicle now parked for 5 months … have followed up every few weeks … JUST BS story after BS story.. and still hav . have 2016 Sorento with bad engine. Vehicle now parked for 5 months … have followed up every few weeks … JUST BS story after BS story.. and still have not been offered an appointment to assess vehicle… STAY AWAY from this dealership… they are absolutely disgustingly dishonest More

The customer service in the service department needs improvement. I felt rushed the entire time and witnessed one of the service guys get testy with another customer. I had to go back 3 times because ev improvement. I felt rushed the entire time and witnessed one of the service guys get testy with another customer. I had to go back 3 times because even though they had changed the oil (at least I hope they did), the change oil notification was still coming on. They were in such a rush to get me out of there that they didn’t take the time to really see what the issue was and fix it the first time. Overall, it wasn’t a pleasant experience and I’ll be servicing my car at a different dealership moving forward. More

Got what I wanted at this dealership after visiting several places. Tariq Adam was terrific 👏 👌. It seemed everyone actually wanted to help. And I love my KIA Forte. several places. Tariq Adam was terrific 👏 👌. It seemed everyone actually wanted to help. And I love my KIA Forte. More