Go to London Airport instead. - SJ
Go to London Airport instead. London Kia is totally unresponsive. Business must be good as literally I could not order a car. Here’s the details. If the dealer operator is reading this, better sales training is needed - I literally could not place my order.
I went in early Sept 23 and placed a simple order for a Carnival LX. Cash deal, no financing, $500 deposit. I was told by the rep that I can change my mind on trim but he recommended put the order in because of supply delays.
10 days later I changed my mind that I wanted an EX trim level. I call back, my rep is on vacation. I try again 2 weeks later, on vacation still? Turns out he left the company, not sure the circumstances, and reception wasn’t aware.
So now that I am not sure who to work with, I am transferred to a new rep. Let’s call him “B”. A told me he’s too busy to help and I should call back later. I literally laughed and said okay, when is a better time. He told me he’d call back at 4pm but of course, no call.
Then I was connected with “A”, sales manager apparently. He told me he can help with the cancel of my LX+ and reorder if the EX. That he’d send me the pricing next day and I can stop in the following Saturday to sign real quick. In and out.
Wednesday and Thursday went by and no call or email. Friday I called again so we could figure out the details for Saturday signing. “A” is on vacation, so I’m transferred to “H”. Gave him the history and that I was super frustrated because of the delay (5 weeks at this point). He said he will review with manager “A” first thing Saturday and both will ensure I get a call back. Of course nothing so at 4pm before close Saturday I text “H” who is shocked “A” didn’t call and said that he will Monday.
Monday I called twice, left messages with reception, still no call back.
Tuesday (today) 2 more calls, finally got a call back from “A”. No apology, no acknowledgement, just “nobody gave me this message” despite us talked 7 days earlier with action items. He was sure to add how busy they are.
So as a sales professional myself, crazy that they must be so busy that they literally don’t need new orders. I called London Airport Kia and Frank to me pricing same day. Taking my business there, not worth even exploring London Kia on wharncliffe as they are so busy they don’t need any more business, apparently.
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