We got KIA Sedona LX around 3 years ago and the Finance Manger (Nitan Tiwari ) added multiple warranties (costing us around 5 K extra ). No one explained to us how these warranties works and whether they are useful or not and at that time, we were not experienced to understand the Bill of Sale and how it works. He mentioned these warranties will cover almost all wear and tear and any mechanical issues. Luckily, nothing happened to Sedona during this term.
After 3 years, and a few weeks ago, we went to same dealership to trade off Sedona with a small car as Sedona was no longer required. We choose KIA Forte, and when bill of sale printed and as a matter of Trust on MR Tiwari, (Finance Manager of this dealership) we signed and came home. Keep in mind he asked us to pay $ 1000 deposit and put us in so much rush to sign the bill of sale reasoning his other client was waiting for him plus it was closing time of dealership. No copy of Bill of Sale was given to us but feeling something is wrong, I quickly made a picture of Bill of Sale before left the room. This whole process and rush made us suspicious and after coming home, we reviewed the Bill of Sale and were surprised to see that same warranties were added again with the same cost of around 5.5 K. We did not get any benefits of our existing warranty which were still remaining for additional 60 K kilometers of Sedona.
Next day we called Mr. Tiwari, and asked him to remove the warranties plus asked him why you did not give us the benefit of our existing warranties which we already paid when Sedona was purchased and these are still valid. He had no reasonable answer basically. He had a lot of arguments and mentioned at this point of time, it’s impossible to remove the warranties, as Bill of Sale has already been signed.
We were so pissed off, like He was charging us again extra 5 k for nothing. We called Ministry of Consumer and OMVIC and told them the whole story, they mentioned that No one can charge anything without explaining and without asking you and asked to file a formal complaint against dealership and Tiwari. We called him again, but no result and same arguments with so rude and unprofessional attitude. Then I requested, OK, since these warranties cannot be removed and only because of these car cost is going way high we can't afford this car, leave the warranties and change the car (we did not pick up the car from dealership yet). He said, this is also not possible and advised to contact the owner of dealership. At that point, We though enough is enough, and told him we are not going to pick up the car and asked our $ 1000 deposit back. The whole trust was gone at this point.
My wife, tried to reach the owner and after 4 days, calling, someone called us back, she explained the whole story to him and he sound a bit reasonable person. His name is Farhad. He offered us to change the car but with all of this hassle, our trust was gone we said NO. Then he said, you have to forfeit your $ 500 deposit and we had no choice but to agree to this.
We lost $ 500 deposit, got headache and so much phone calling, arguments, hassles and get nothing in return but NO we learned our lesson.
KIA cars are good but we personally think, this dealership is selling a lot of warranties without even asking innocent clients.
PLEASE READ YOUR BILL OF SALE CAREFULLY BEFORE SIGN. MR TIWARI IS A WARRANT SPECIALIST (his title is Finance Manager though) AND IT WILL COST YOU AT LEAST 5 K EXTRA FOR NOTHING.
We are going to report this dealership and especially to Mr. Nitan Tiwai to Ministry to Consumer and OMVIC. We had our previous bill of sale and current one too with added warranties and we are pretty sure, dealership and Mr. Tiwari will not have any justification for that when It will be asked to explain.
Rai Zaman & Nayab Zaman