Absolutely horrible experience with service department.
Having issue with car, bring it to Brantford Kia. Was told that the timing cover was spewing oil and it had two bad tires. Was told the total bill would be over $2200 to have it fixed, plus taxes. Told them not to do any work on the car, until my dad went to check on it because I didn’t want to spend $2200 if I didn’t have to.
My dad checked the oil levels and the drips, the car was NOT spewing oil as claimed by their service department. If it was leaking, the leak was so minor that despite a 2400km road trip the week after its last oil change, the oil was still full and clean.
Was told it “needed” to be rebuilt and have all of the gaskets resealed, which another mechanic has now confirmed was a load of BS and a total money grab.
Only thing they were honest about was the condition of one of the tires - but when I said I was going to take it elsewhere to buy tires (we get a discount because of quantity purchased) they REFUSED to return the car to us until they put the spare tire on... but then charges us nearly $80 to put the spare tire on!! Total bill was $162 despite telling them not to do any work when they quoted me $84 In diagnostics. I am absolutely appalled by the service here and will never, ever go back.
Brantford Kia should be ashamed of themselves if this is how they treat their customers. I am so glad I got a second opinion, away from Brantford Kia, before spending $2200 on needless repairs.