London's Airport KIA

I visited the dealership to purchase two vehicles, Carnival & Seltos. I paid a deposit for Seltos and asked a salesperson to contact me immediately when a Carnival is available. A salesperson sent a Carnival & Seltos. I paid a deposit for Seltos and asked a salesperson to contact me immediately when a Carnival is available. A salesperson sent an email that Carnival LX+ was there. I replied immediately and visited the showroom the next day. He told me that it was sold out recently. Instead, I found an in-stocked Sorento. I did a test drive and decided to choose it. I cancelled the deal for Seltos and chose Sorento. But there weren't floor mats. He told me that he would send mats when they would be stocked. I sent an e-mail to him from time to time to check the status. However, I didn't receive any reply from him. On the day of my 1st service, I visited the dealership and asked about my floor mats and the salesperson. They said he left the company, and nobody knew about my mats. I gave up to get the floor mats. I bought a set of floor mats from a third-party supplier. More

The worst experience I have had with a dealership. Left the car with them for two days and ended up having to pay $150 for a diagnostic that revealed nothing. They blaned the noise on a minor bumper c Left the car with them for two days and ended up having to pay $150 for a diagnostic that revealed nothing. They blaned the noise on a minor bumper collision involving the back end. Despite my asking to talk to the manager, he didn't have the courtesy of returning my call, instead working through a service associate. The associate basically claimed cluelessness on the matter, but was trulty unhelpful. It was a breath of frresh air when I talked to another dealership. More

Simply atrocious customer service They literally (albeit politely) refused to let me on a test drive, because according to them, "going from a Mercedes to a Kia will only disappoint yo They literally (albeit politely) refused to let me on a test drive, because according to them, "going from a Mercedes to a Kia will only disappoint you". Why should you care my reasons for considering a Kia? And if you're going to lie to my face, at least come up with some better more believable excuses. More