January 6, 2018
After driving a KIA courtesy car, while my car was in the shop, I loved how solid the KIA was & how it handled. It took turns much better than my car & felt like a safe, solid car to drive. My husband tried it out & liked it also.
While recently looking to purchase another vehicle, my husband researched many vehicles online to see which ones were top rated in the price range we were looking for. He found a few, and KIA was one of them. So, we went to the KIA Dealership in Grimsby & met Dean.
He was very friendly, but not pushy. Shook our hands & introduced himself & told us if we needed help he would be happy to, & let us be, so we could check out vehicles & chat about them without interfering, which we appreciated. He allowed us to go to him, rather than making us feel pressured to deal with him. We also felt comfortable because he was dressed in casual attire, & didn't come across as a 'slick salesman' ready to pounce.
We sat in a few vehicles we liked but my husband is tall & the head room wasn't great for him. So we mentioned it to Dean & he suggested we try the Sorento because it had more head room & the seats move up, down, & back. So we sat in the loaded 2018 Sorento & loved it. We took it for a test drive, & for an SUV, it was very solid, rode like being on a cloud, & handled beautifully. I was in love with it & wanted to buy it on the spot.
My husband wanted to check out a few other brands he had in mind, so we did, then went back to KIA to purchase the Sorento, & are glad we did. It's an amazing vehicle with tons of funky new features like electronic ''everything'', including a push button start & heated steering wheel. It also has a ton of storage space for taking trips.
Dean was a great help, & made purchasing the vehicle smooth & easy by focusing solely on us & answering our questions. (Salesmen that are distracted or make you sit & wait while they're off doing something else is a real turn-off.) He didn't waste our time by making us wait when we were ready to chat. He followed up with phone calls promptly, warmed up the vehicle while we had coffee in the Dealership, & then showed us how to use the funky features in the vehicle even though it was freezing cold outside.
Dean was always very polite & down to earth, which we really liked about him. I would strongly recommend Dean to others wanting to purchase a KIA.
Although our experience at this KIA Dealership was excellent, I read the other reviews & was disappointed that some were not that great. I hope the owner takes what was mentioned by them to heart, & remedies those issues. (eg: a wrench could have likely been given to the man who needed to remove his flat tire if the other dealership could do it)
After all, customers are at the heart of any successful business, & without them, & with out good referrals from KIA customers, a business will fail.
A business can have an excellent product such as the KIA, but the people running the business are what ultimately make it or break it!
Conclusion: People matter, and come first.