Grimsby KIA

I recently called to purchase an oil filter for for 2021 Kia K5. Upon speaking to the receptionist she advised parts closes at 5pm. I spoke to parts and explained I knew they closed at 5pm, but could the Kia K5. Upon speaking to the receptionist she advised parts closes at 5pm. I spoke to parts and explained I knew they closed at 5pm, but could the filter be left with reception so I can buy it after work as I was working till 5pm. Upon arriving at the dealership it was apparent they close early on fridays! This wasn’t explained to me over the phone. The employee in the lot leaving tried calling the manager but wasn’t willing to swing back to help. The employee said he would make arrangements to drop it off at my work as it was close by. No call, no arrangements. 4 days go by and nothing! I called and again made the arrangements & upon getting there they still made me pay for the oil filter! I will never recommend nor use this dealership for anything! Poor service Poor communication & certainly Poor customer service! More

Grimsby Kia purchased my 2018 Lincoln MKXThe attention Grimsby Kia purchased my 2018 Lincoln MKX The attention I received from Chris and Darrin was outstanding! We bounced numbers back and forth and fin Grimsby Kia purchased my 2018 Lincoln MKX The attention I received from Chris and Darrin was outstanding! We bounced numbers back and forth and finally came upon an agreeable number. I dropped the car off, Darren and Chris worked together to get me a cheque for the agreed amount. They arranged for their driver to bring me back home with no issues. Darrin did say he would talk to Chris about sending my wife and I a Keg gift certificate. As of today 11/24/21 I have not seen anything in the mail. If you have a car you want to sell the dealership tell Darrin or Chris that Piper sent you. These two guys are definitely on top of their game. Thanks Darrin, Thanks Chris More

I recommend Grimsby KIA to a friend and she loved the experience. She purchased a vehicle from a dealer in Oakville and was completely put off by the service and the lack of professionalism. A totally di experience. She purchased a vehicle from a dealer in Oakville and was completely put off by the service and the lack of professionalism. A totally different experience at Grimsby KIA she was blown away by the knowledge and professionalism from reception to service. Thank you Grimsby KIA. More

Car dealerships have always had bad reputations for dishonesty and not taking care of their customers after the sale and Kia is even worse. They boast about how great they are at customer service but r dishonesty and not taking care of their customers after the sale and Kia is even worse. They boast about how great they are at customer service but reviews show this to be a lie. Biggest mistake of my life the day I walked in their doors. More

Sales are great ..go somewhere else for your scheduled maintenance. They are hucksters who are always trying to upset you on parts that you don't need maintenance. They are hucksters who are always trying to upset you on parts that you don't need More

Great service. Dean excellent and so was Joe. Made our experience great. Very friendly and welcoming place to go. Bought a 2020 Kia Sedona and very happy. experience great. Very friendly and welcoming place to go. Bought a 2020 Kia Sedona and very happy. More

Sales manager did not follow through I wanted to purchase a car at this location. I was promised a call back within 1 day from the manager with more pricing information. This was a promis I wanted to purchase a car at this location. I was promised a call back within 1 day from the manager with more pricing information. This was a promise made to me that did not happen I went to a different dealership. People should not make promises that they cannot honour More

One of the worst dealerships in Ontario.Service One of the worst dealerships in Ontario. Service department has no idea what its doing...went for an oil change they did it in 10 mins. The day was r One of the worst dealerships in Ontario. Service department has no idea what its doing...went for an oil change they did it in 10 mins. The day was rainy so jumped into the car and drove back home. Next day noticed 2 long scratches on front arches. Decide to check the oil and surprise! Oil was waaay up the full mark. Had to take oakville kia to reset the oil level. Will never go to that place again. Bye Grimsby Kia! More

2nd Kia! Great 2nd experience with buying another Kia! Kevin Brisson and Josh Wood were very helpful. Peter's knowledge about the Niro was so helpful in our de Great 2nd experience with buying another Kia! Kevin Brisson and Josh Wood were very helpful. Peter's knowledge about the Niro was so helpful in our decision making. I would definitely recommend this location if you are looking for a Kia. More

I was lied to about what the Sportage came equipped with I was told and I believed the 2018 Sportage was a 4 wheel drive by salesman. I will not buy at Grimsby Kia again. They did nothing to rectify the si I was told and I believed the 2018 Sportage was a 4 wheel drive by salesman. I will not buy at Grimsby Kia again. They did nothing to rectify the situation. More