Grimsby KIA

I wanted to purchase a car at this location. I was promised a call back within 1 day from the manager with more pricing information. This was a promise made to me that did not happen I went to a different dealership. People should not make promises that they cannot honour

One of the worst dealerships in Ontario. Service department has no idea what its doing...went for an oil change they did it in 10 mins. The day was rainy so jumped into the car and drove back home. Next day noticed 2 long scratches on front arches. Decide to check the oil and surprise! Oil was waaay up the full mark. Had to take oakville kia to reset the oil level. Will never go to that place again. Bye Grimsby Kia!

Great 2nd experience with buying another Kia! Kevin Brisson and Josh Wood were very helpful. Peter's knowledge about the Niro was so helpful in our decision making. I would definitely recommend this location if you are looking for a Kia.

I was told and I believed the 2018 Sportage was a 4 wheel drive by salesman. I will not buy at Grimsby Kia again. They did nothing to rectify the situation.

Worst place to buy a car nothing but problems and lies will never buy a car from them again bring a recording machine if you ever talk to someone

This dealership never has good intention for the clients. Always lies and scams. Never have the same service manager for longer then a few months .The employee turn around is disgusting. They have almost killed me and my husband on two seperate occasions. There is nothing good to say about this place. if you want good service do not go there! They told us work was done and car was taken on numerous test drives. Yet the mileage meter never changed. The present service manager is a coward. Worst experience of my life right from day one. My only regret is actually placing my finally signature on all the contracts even after the first lie before I even took my brand new vehicle home. Scammers scammers stay away.

Kevin Bisson was pleasant and very accommodating representative. Kept very calm and professional when there was a paperwork issue on closing that was not his fault. I insisted on seeing the Manager who was very professional and apologetic for the problem I encountered and all was settled amicably. I bought the car for my wife who picked the Soul EX Premium over several other cars she tried out at several different dealerships. My wife loved Kevin and he went out of his way to make sure her experience was very enjoyable. He took great care in showing her everything about the vehicle, I would recommend Kevin to anyone. Just a nice man.

Met several staff; all super friendly and accommodating with my many questions, especially Katherine who looked after me very professionally and with personal attention. Looking forward to future visits with my new SOUL.

I had sold cars in the states for 10 years, 5 of which were spent selling Kias. I always lived by the moto, do what's right by the customer and the dealership. So when it came time to shop for a used car for myself in Canada, I was slowly being let down by mediocre sales people until my wife contacted Dean at Grimsby Kia. Here is the thing, we live 3 hours from Grimsby Kia. We bought a 2018 rental repurchase Optima sight unseen and when Dean delivered it to us(yes he drove it 3 hours to us) it was in the shape I was hoping for. Long story short, I would do the process all over again, specifically with Dean. Also, I need to give credit to their recon team because the car was spotless inside and out.

Sales rep was great at listening to what I wanted in a used car and did not push anything that I didn’t need or want. All my needs were meet in the car I purchased. I’m a very happy Kia customer.