I had sold cars in the states for 10 years, 5 of which were spent selling Kias. I always lived by the moto, do what's right by the customer and the dealership. So when it came time to shop for a used car for myself in Canada, I was slowly being let down by mediocre sales people until my wife contacted Dean at Grimsby Kia. Here is the thing, we live 3 hours from Grimsby Kia. We bought a 2018 rental repurchase Optima sight unseen and when Dean delivered it to us(yes he drove it 3 hours to us) it was in the shape I was hoping for. Long story short, I would do the process all over again, specifically with Dean. Also, I need to give credit to their recon team because the car was spotless inside and out.