I bought a new 2014 Kia Forte from this dealership in January 2014. Car has been great.
There was one recall for a minor issue, which the dealership handled quickly and without any convenience to me. My heater fan started to make noises about a year ago, but again, the service was terrific.
John and Albert have always taken really good care of me: pleasant, knowledgeable, setting expectations for work completion.
Well, I just had a scheduled service through the dealership and it was a colossal cluster f**k. First of all, the service advisor (Paulette) didn't even take a walk around the car, noting any damage, nor did she check the odometer reading. Instead, she just asked me what it was. Then she told me to expect the car by the end of the day. Someone would call me.
My appointment was for 8 am yesterday (Friday., Nov. 25) but no one bothered to call me. I phoned the dealership and left a message late yesterday, but no one called back. This morning I kept calling the dealership from the start of is regular business hours, but again, no one picked up. I left a further message, then decided, at my own expense, to go in person.
It was a different service advisor from the one I spoke to yesterday and sure enough, my car was waiting out front, with my keys on the back service counter. When I was presented with my bill, they had over-charged me by $100+. Luckily for me, I've had this type of service done in the past, so I knew what the bill should have been.
They even tried charging me $20 for a winter tire change over, even though when I made my appointment, the service advisor told me that the switch would be free, since I had my tires on separate rims.
In any case, they revised the bill, but the biggest take away from this is: John Pacheco and Albert no longer work there. Both have moved on elsewhere.
It shows, sadly. I trusted those two. I no longer trust this dealership