We signed a purchase agreement for a 2022 Seltos AWD EX
from this dealership in August. We were pleased with our sales rep Kumar and we received a $500 veterans discount. After they looked around they tol
from this dealership in August. We were pleased with our sales rep Kumar and we received a $500 veterans discount. After they looked around they told us they would have to order it in, as they couldn't get one from another dealership due to supply issues. We advised them that was fine, but if one came along in the same model, we didn't care about color.( we were originally looking for orange) We received a call about a month later from Kumar saying that they had the same make and model in stock that we were looking for in grey(they had ordered it in from the factory for another purchaser but the deal fell through) we told him we would take it. But here is the catch, if we wanted it, the sales manager said it would now cost us $2000 more than the msrp on our sales agreement. They tried to explain the increase on supply and demand! Called it an on-the-lot premium. Basically we were expected to pay more for the exact same vehicle because now it is a on the lot price. It wasn't about the money, but ethical sales principle that we decided to decline. At the time we signed the agreement to purchase, there was no talk of one price for ordering from the factory and another price for a vehicle they have in stock. We agreed to wait for the factory order, which we were told had been received and approved by the factory and going into production. Fast forward to October, still no vehicle, and a phone call to us saying that perhaps we should come in and get our deposit back as they didnt know when we would get our vehicle. Citing at first just production issues, but then threw this at us...They said they were not allowed to take any more orders or to even sell the Seltos that have a 2.0 liter engine, as they were expecting a possible recall on the 2.0 engine and rumoured legal actions. We questioned the excuse, figuring that they just didn't want to honour our deal as now they were selling the same vehicle for $2000 - $2500 more. We called about 10 dealerships across Ontario and even Nova Scotia, no one could back their story. They were all still selling seltos and taking orders. We went in, got our $3000 deposit back. I am sure they were thrilled and sold the vehicle we ordered for more (which was expected to arrive near the end of October ) Would not recommend this dealership. Questionable sales ethics!