Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Kia 417
Ottawa, ON
357 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
357 Reviews of Kia 417
June 20, 2025
JUNE 20th 2025. Very pleased with the staff there at Kia 417. Especially Andrew Graham, Antonio Lumbania from service and my new salesman Tony (Wenbo) Han. Tony is a Very pleased with the staff there at Kia 417. Especially Andrew Graham, Antonio Lumbania from service and my new salesman Tony (Wenbo) Han. Tony is a great salesman and very caring. Recently had a flat tire that the service staff took care of, like was a family member. 10-10 or 5-5 either way of saying it, Kia 417 is a top dealership in my opinion. Thanks Kia 417 More
by Kristian Shears
Employees Worked With
Marc Rogers, Andrew Graham, Antonio Lumbania, Tony (Wenbo) Han
June 19, 2025
Friendly and very helpful staff at the service department. Was able to have my car service for an upcoming road trip down east, now I feel that the trip will be without car troubles. department. Was able to have my car service for an upcoming road trip down east, now I feel that the trip will be without car troubles. More
by jmcflynn
Employees Worked With
Blair Cathcart-McKinnon, Joel Thibault
June 05, 2025
Friendly Service. First dealing with staff was not bad After a week of getting the vehicle. Was promised things during the sale and they still have not come thru First dealing with staff was not bad After a week of getting the vehicle. Was promised things during the sale and they still have not come thru More
by wolfjz
Employees Worked With
Tony (Wenbo) Han
June 02, 2025
I had courteous service when I arrived. I was promised that my car would be ready within two hours and so it was. Everything was great. Thank you. I was promised that my car would be ready within two hours and so it was. Everything was great. Thank you. More
by Soul
Employees Worked With
I do not remember the names.
May 24, 2025
I've had a horrible experience involving the same front staff member twice now and am going to switch back to Orleans KIA until the 5 year warranty runs out in September of this year. The guy didn't indica staff member twice now and am going to switch back to Orleans KIA until the 5 year warranty runs out in September of this year. The guy didn't indicate the proper service for my vehicle last time, which ended up costing me extra money. On the most recent visit, he wrote down that my car takes synthetic oil when I knew that it didn't. I told him that and after a bit of back and forth he decided to check and told me that I was right and that my vehicle didn't take synthetic. Then he told me that the recall on my car would require it to be left overnight so I told him I would book that through Orleans KIA since it's closer to my house. When I called Orleans, they told me that the recall used to require an overnight but that wasn't the case anymore. The guy at KIA 417 also told me while I was paying that my breaks needed to be redone (it wasn't mentioned to me beforehand). When I asked which breaks he gave me three different answers so I asked if there was a printout that I could have so that I could take it to the Orleans location when I brought my vehicle there for the recall. The guy also didn't hand me back my keys so I ended up having to go back inside to get them. Another guy was at the front desk and he rolled his eyes when I told him that the guy forgot to give me my keys. My car doesn't run as well when I take it to KIA 417 but the Orleans location kept adding additional expenses to my service appointments to the point where it was costing me almost double the amount of the regular appointment so I switched back to 417 for financial reasons. Luckily the 5 year warranty runs out on my vehicle later this year at which point I'll be able to bring it to a non dealership location. I'm very unsatisfied with the experience that I have had at both locations but 417 has been much worse than Orleans. More
by lisa_2382
Employees Worked With
I don't know the name of the guy at the front desk that I dealt with
May 21, 2025
Excellent and friendly service! ! The Staff went out of their way to provide a quiet and comfortable spot for us to sit, since my daughter has problems with certain loud noises. ! The Staff went out of their way to provide a quiet and comfortable spot for us to sit, since my daughter has problems with certain loud noises. More
by mern
Employees Worked With
Joel Thibault
