Okay, let’s just start off with this is more informative for persons that may not know any better or have felt bullied by this location or others due to “wording”.
Having my 2014 Optioma Serviced at 48,000km (30,000miles).. I was notified about a service requirement for my turbos oil feed pipe that needs to be replaced under a TSB, ::thumbs up to that:: I was advised that it was recommended by this location that I do a break service, coolant flush, oil change, tire rotation (if they check their service records for my car at their location, I just had my winter tires balanced and rotated at their location about 2 months prior) oil change inspect 32 other items.. I questioned at time of drop off about the coolant flush and it made me think. I handed my car over and started my research. After a few minutes I was able to locate my cars service manual and did my research online. For my car listed here (https://cdn.dealereprocess.net/cdn/servicemanuals/kia/2014-optima.pdf) the coolant service is only required at (First, 200,000 km (120,000 miles) or 120 months after every 40,000 km (25,000 miles) or 24 months). I brought this to the service advisors attention. And questioned why and he advised that this dealer location “ recommends” this service interval for coolant. He told me that they use a prestone green coolant in the cars and that’s the life of the coolant. I asked him again why if the owners manual for the vehicle, that came with it states to inspect and replace at different intervals. And if this is what is provided with the vehicle from the factory why is listed at such a variace from the dealer and manufacturer. With a scowl and condescending tone I was told “ If you are only doing the service for the warranty, you know you only have to change the oil, what is on the board is what we recommend”. I asked if the coolant has been started as I want to do some more research about this with Kia and if he could check. He advised if it was started they would have to complete it. After continuing to stand there with no sense of urgency and lack of care to check to see if the service tech had started it, I had to remind him that I was going to wait for him to find out as I did not want to pay for the service as it’s not required at this point. He then proceeded to state “ well our dealership only recommends service for the vehicles, you signed off on the service that we recommend”. Then I had to state can you advise you service tech that I do not wish this service and if it has not been started to no proceeded as I will not be paying as their “recommend” varies drastically than what is even considered extreme for my model as per the manufacture. After walking back and speaking with the tech, he came back with only 1 (one) 3.785L bottle of antifreeze. I do hope that they have plenty of distilled water in storage to make up for the flushing and refill of the other 50% of the fluid volume that the cooling system requires. A little while later the service advisor came over and informed me that they do indeed have my TSB service item in stock and they will be able to complete the install of the turbo oil pipe.. ( this being something that I was advised that they would have been doing at the start of the appointment). All I was trying to get was some information and some transparency regarding what the Kia recommend and why the difference from the dealership recommend service variance. But in the end walked out paying for everything just to be done with the experience of that location..
Do your research and ask why it’s being done.