I leased a 2017 Kia Sorrento from Toronto Kia.
Akilan was my sales representative.
He has been calling me for over two years now to get me into another Sorento, newer year, less options and more per month. His only argument for this move is that it is two years newer. Once he tried to claim that he had a customer that wanted a 2 year old Kia, just like mine in my colour.
When I told him I was going to buy out the car he said I would have to pay a $350.00 "Kia buyout fee" and pay their mechanics to certify the vehicle.
Both of these claims are not true. I called Kia Canada and they knew nothing about these fees or requirements. Basically, Akilan was trying to rip me of for $350.00 plus I am sure whatever he could "find" during the safety.
When I leased the car he encouraged me to spend $1,605.00 on the 5- Star premium Appearance Protection plan. He assured me this would cover all dents, dings, scratches, etc.
The 1st three requests I made for repairs were denied. They claimed it does not cover any impact (how else does one get a dent), it does not cover anything on the roof, they cannot do anything with the interior fabric.
Now he refers to it as a lease protection plan, insurance that I needed to avoid charges when I return the vehicle.
Another lie. Read the lease document, it clearly states how many dings and scratches are allowed per panel as "wear and tear".
I like the Kia Sorento but I strongly recommend avoiding Akilan at Toronto Kia. He embodies everything bad about this business.