Such a horrible experience.
There was a recall on my vehicle so my dad booked me an appointment. When he booked, they told him there was actually four recalls on it.
When I arrived for the appointment, I was told that there was a complimentary undercoat (which I agreed to) and an oil change (which I clearly said I didn’t want as mine was just done). I was told my vehicle would be ready in an hour and a half and they would give me a call. Off I went.
Four and a half hours later, I call to find out the status. I’m told the undercoating and oil change are done (the oil change I asked NOT to be done). I told them I requested it not to be done, but they did it anyway. Not only did they empty my new synthetic oil and filter, the put regular oil back in and told me if I want synthetic, I have to pay for it!!!!
Next, I’m advised that they could only do the recall on one side as they were damaging parts trying to get to the part they needed to get to. I explained it’s a recall and needs to be fixed. The response, “the parts were worked on by someone else and they’re broken. You would need to pay for the damaged parts”... but yet the mechanic just told me he damaged them. When caught in the lie, he again stated it was done by the last person who worked on my car and tried to convince me I’ve been driving with a broken part for a year and a half! Seriously?!?!? To top it all off, the mechanic (to my face) says “I’ve already explain this to your dad. Maybe he can explain it so you’ll understand”. I was beyond fuming that this guy stereotyped me for being a female.
By the end of the dispute, they let it slip that there was actually only two recalls and two service requests. We didn’t request anything. I’ve never been to this dealership prior to this visit and by the end they wanted me to purchase a synthetic oil change and pay for the parts they damaged!!!! The SM and GM were of no help and backed up there team.