Longman's Markham Kia

Great Experience This is a big purchase for my family. We need a mini van for our family and had a very bad experience with Toyota dealer in Niagara Falls, so we wante This is a big purchase for my family. We need a mini van for our family and had a very bad experience with Toyota dealer in Niagara Falls, so we wanted to try in big city. Great experience with honesty and helpful. We got the 2018 Kia Sedona LX+. More

Great Experience This was a big purchase for me, and the team at Longman's Kia made it happen seamlessly. I decided to purchase the 2018 Kia Sportage. Both Tracy and W This was a big purchase for me, and the team at Longman's Kia made it happen seamlessly. I decided to purchase the 2018 Kia Sportage. Both Tracy and William were very accessible and answered ay questions I had about the purchase. When it came time to picking up the vehicle, everything was already done and made the delivery very enjoyable. Tracy was very thorough when going through the vehicle. She helped set up my phone and made sure I was good to go. Overall, I couldn't have asked for a better experience. I would definitely recommend working with Tracy! More

Consummate Customer Service Great place, great salesperson. Throughout the whole process, they showed well consideration and enthusiasm for helping me find the perfect car for me Great place, great salesperson. Throughout the whole process, they showed well consideration and enthusiasm for helping me find the perfect car for me, not only the type of the car but also on the budget that I can afford. Language is not a problem at there, my salesperson Ling Wang, she's a very nice person, passionate, patient, also obtain a large amount of knowledge, moreover, she speaks both Mandarin and English fluently. I don't have many experiences on buying cars so all she had told me are extremely useful. More

Good experience My salesperson Adam Schmidt was very helpful and patient. He helped me to find the vehicle and package that would work best for me. He never tried t My salesperson Adam Schmidt was very helpful and patient. He helped me to find the vehicle and package that would work best for me. He never tried to steer me towards a package that was out of my price range. Also after my purchase the Sales Manager Emmanouel Stergiou did a very good job in locating my vehicle and instead of a two to six week wait I only had to wait for a week. More

Experience with Paul Coming into the dealership, I did not know I was going to sign for a car that I have fallen completely in love with. I knew what I wanted and it was g Coming into the dealership, I did not know I was going to sign for a car that I have fallen completely in love with. I knew what I wanted and it was going take a lot to change my mind. Paul approached us as we looked into my future Benz. The entire transaction was so easy going that it seemed like it was meant to be. He was honest and easy to relate to, not pushy but firm. He listened to what we wanted and suggested all the right things, test drove (both my husband and I) and the decision was made. Just like that I felt comfortable signing for the car, Paul made it easy. Thank you Paul and team! My first car purchase experience was amazing! More

Great customer service! Staff were very helpful and thorough with our process. They suggested a car that fit with both our lifestyle and budget. Adam approached us almost imm Staff were very helpful and thorough with our process. They suggested a car that fit with both our lifestyle and budget. Adam approached us almost immediately and was very friendly and informative. He took his time with us and didn't rush the process. His patience is much appreciated! Management was also great with helping confirm and finalize everything. More

Great cars and people My Grandparents purchased a Soul in June and I was very impressed with the respect and attention that my family received and the car has been awesome! My Grandparents purchased a Soul in June and I was very impressed with the respect and attention that my family received and the car has been awesome! Kia has come a long long way More

Ripped Off My advice to anyone looking to buy a car would be to stay way from this dealer. Here's what they did to us, so if you still decide to go there, at lea My advice to anyone looking to buy a car would be to stay way from this dealer. Here's what they did to us, so if you still decide to go there, at least you'll know about this trick and can watch out for it....although I suspect they have plenty more tricks up their sleeve that they can use to rip you off....and you may not even realize. My wife and I went to this dealer on Oct 24, 2015 looking to buy a 2015 Kia Soul. We told the salesman (Ron ans Vinny) we wanted to finance the car and after some negotiating agreed we could afford $282 per month. They then sent us to see the "Finance" manager named William. It appears this guys job is to sell extra's like extended warranty, rust protection, etc. We informed William that we were not interested in any of these extra's, so he printed out the bill of sale and told my wife where to initial and sign - no explanation what so ever about what was in the bill of sale. Later that evening I was looking at the bill and noticed an $800 charge labelled "Protection". Since we declined those extra protections, called William who told me that the $800 was simply an accounting entry for the winter tires and remote starter we had negotiated into the deal and that we were not actually being charged the $800. I knew this was false, since the price of the car increased by $800, so how can we not be paying for it. I visited the dealer who initially stuck to the same excuse as above. After explaining to them that it didn't make any sense, they took me to see the general mgr, Emmanouel. This guy was something else. He gave me 2 BS excuses: the 1st was that they had already taken the $800 off the MSRP. I know this is BS since taking something away and then adding it back in cancel each other out..net being 0. His second attempt was telling me that the price does not matter...that's right, he said price does not matter since we financed the car at $282 per month. Under this logic, if me wife had said we could afford $500 per month, they could have charged us $50k for the same car and that would have been perfectly good with them. He then uttered this classic....he offered to remove the $800, but said the price would not change...That's right, under his accounting, adding $800 increases the price by $800, but removing $800 has no effect on price. Don't we all wish we had a business that works like that....we'd all be millionaires in no time!! So after reading the above, can you guess why they added the extra $800 charge? Here it is....since they knew we could afford monthly payments of $282 per month, they took it upon themselves to add whatever amount necessary to bring the sales price up to the level that those payments would support. In our case they arbitrarily added $800 to the sales price because the $282 would cover the amount being financed. Instead of coming to us and saying, hey we have good news, we can do the deal for a lower monthly payment, those chose to rip us off an extra $800. I can only imagine how many other people they have done this to over the years. You've been warned. Go to this dealer at your own risk, but if you still do, expect some trickery and deception. Seems like they have this process down pat, so have to assume they have pulled this off many times before. If consumers stopped going to these kinds of dishonest dealers, maybe they will change their ways, but only if it effects their bottom line. That's the only way they will listen or for Kia Canada to take action against these clowns....I say teach them a lesson and boycott them. More

Used car purchase Excellent customer service. We picked up the car and it was polished and shining. No real haggling with pricing but they had priced it right. We Excellent customer service. We picked up the car and it was polished and shining. No real haggling with pricing but they had priced it right. We bought a little Kia Forte, and we are so happy with it. Thank you Paul King for your care and understanding. There was no trying to oversell us he understood we needed a good second car. More

Excellent Customer service experience I bought my Kia Optima at this dealership just over 2 weeks ago. From when I walked into the dealership, my experience was nothing short of exceptiona I bought my Kia Optima at this dealership just over 2 weeks ago. From when I walked into the dealership, my experience was nothing short of exceptional. Everyone involved in helping me make the final decision on which car to get were very nice. Especially the gentleman Paul. He went above and beyond. The manager was very nice. Not pushy but helping me get what I was comfortable with. Thanks to you all. Vin/Joy More