I bought a used van from this deaer (no ot a Kia) recently. Mainly i blame myself for not taking more time, but the dealership and management really dropped the ball on this whole experience in my opinion. Day 1 was when I wanted to show my wife the van..it was ." In the shop " so sales guy took us to shop 3 doors down, but couldnt have a test drive because they" werent finished". Returned 2 days later to do paperwork and pick up the van. Half a mile down the road the AC quit, on the hottest day of the year! Returned on Monday and it was fixed. There were other things that angered me, like after being given a tradein dollar amount by sales manager, they reduced that amount by 1500 dollars. Granted my old car was no prize, the way they changed the deal without a word was , to me, insulting and disrespectful. Also the person paid to "detail" this vehicle should have been fired.I cleaned about half a pound of sand from rear floormats on the first weekend. Pathetic quality work. Nevertheless I completed the deal, but it has left a bad taste with me and I wont return. Certainly wont hire their shop for anything after seeing the hourly rate for simple things like oil changes. Who pays 115 bucks for a 30 dollar oil change ?!