Worst customer service I've ever seen.
My mom (a senior citizen with health issues) bought a car and was led to believe that an extended warranty was included in the purchase price for the
My mom (a senior citizen with health issues) bought a car and was led to believe that an extended warranty was included in the purchase price for the vehicle. When asked whether she had to provide a down payment, the dealership told her that "the bank" demanded $2,000.
After the purchase I looked over the contract and realized that $4,500 was added to the financing to pay for the warranty so I cancelled it. The dealership told me they would be giving my mom a cheque for the full $4,500. After waiting weeks for the cheque they finally told me to come pick it up, then called me just a few hours before I was supposed to get it to tell me they aren't actually allowed to do that and the money has to go back to the financing company.
I also spoke to the financing company later and found out that they never demanded the $2,000 down payment at all - Cardinal Kia had listed it on the only financing application that was submitted by the dealership and the dealership never asked the financing company if my mom could forego the down payment despite explicitly telling us that the opposite.
Do yourself a favour and shop for your car somewhere else. If you do shop here be sure to check your contract very carefully as I know another person who also managed to buy an extended warranty at this dealership without realizing it, and since they didn't catch that until >30 days later they couldn't cancel it like we did.
If you find the car you want here and you really need to get it from this dealership then at the very least I suggest that you arrange your own financing ahead of time rather than trust this dealership to do so.
If your considering buying from this place you may also want to know that the dealership was fined by OMVIC for failing to disclose accidents and commercial use of their used vehicles in 2020 (https://www.omvic.on.ca/portal/Portals/0/pdf/discipline/2020/DisciplineDecision-1019554-Ontario-Limited-o-a-Cardinal-KIA-and%E2%80%93Giuseppe-Butera-Nov-18.pdf), so it's definitely "buyer beware" with this place.