I am writing this review for anyone considering - lindawey52
I am writing this review for anyone considering purchasing a Honda from Cambridge Honda. I want to share my experience so that other potential customers can make an informed decision.
First, I want to be clear: I love Honda vehicles. This is my third Honda, which says a lot about my confidence in the vehicles themselves. I previously purchased my two Hondas from another dealership, but I was unhappy with their service department. I had heard that Cambridge Honda had a much more efficient service department, so I decided to give them a try.
My experience with the service department was excellent. I brought my vehicle in for a recall, and they looked after me promptly and provided me with a loaner vehicle while my car was being serviced. I have no complaints about the service department.
Unfortunately, my experience with the finance process was completely different.
The salesperson I dealt with was fantastic. He was friendly, funny, professional, and made the sales portion of the experience enjoyable. My husband also thought he was great. Unfortunately, once I was taken into the finance office, the experience went downhill.
The finance representative immediately tried to sell me an extended warranty. I explained that I was not interested because I had previously purchased an extended warranty on another vehicle and had a very negative experience when it came time to make a claim. I simply do not have confidence in extended warranties because there always seems to be a loophole that allows the company to avoid responsibility.
Instead, because this was my third Honda, I asked whether there was any incentive that could be offered to a loyal Honda customer. I asked if they could reduce my interest rate by 1%. The answer was no. I then asked whether they could include the black paint at no additional cost. Again, the answer was no.
I was then asked to prove that I had previously owned my two Hondas and that they had been financed through Honda Financial. I found this particularly frustrating because I had actually driven to the dealership in one of my Hondas and 2014 Honda was in my driveway at home with the ownership.
I was told that I needed to provide the VIN numbers for my previous Hondas so they could verify the financing history with Honda Financial. I provided the VIN numbers and was told that Diane would contact me and see whether they could get me $500 back. I was told this could take a few days.
The very next day, when I went to the dealership to pick up my brand-new Honda and complete the paperwork, I was told by the finance representative that they could not find my previous vehicles in the Honda Financial system.
I was extremely frustrated. I questioned why I was being told this when I had just provided the VIN numbers the day before and had specifically been told that it would take a few days to investigate. I also had all of the paperwork at home proving my previous Honda purchases and financing.
What made the situation even more uncomfortable was that the finance representative told me I would receive a customer survey and asked me to provide a good review because negative reviews would reflect badly on the dealership.
I was shocked. After the experience I had just had, I felt that I was being asked to give a positive review before my concerns had even been addressed.
I immediately wrote a letter to the dealership manager explaining what had happened. I was asked to provide the paperwork supporting my previous Honda purchases and financing, which I did.
Unfortunately, it did not appear that the paperwork was even properly reviewed. I received another email asking me for account numbers that were already clearly listed on the paperwork I had provided.
At that point, I contacted Honda Canada directly because I believed that, as a third-time Honda customer, my concerns deserved to be taken seriously.
To date, I have received no meaningful response from Honda Canada or Cambridge Honda
That is extremely disappointing.
I
Read More