To much to describe and write here, but I will be as - Fayaz
To much to describe and write here, but I will be as brief as I can. Please stay away from this place, it's not worth the potential risk. You never know the true worth of a dealership until there's a problem, and I found out the hard way. My problem is service related, they never diagnosed the problem properly and just made me pay a big bill and the problem was not resolved! Eventually, and after a lot of back and fort and emails to Honda Canada, the shop foreman resolved the problem and it had nothing to do with what they supposedly diagnosed, but of course they will still maintain that they were right. They ended up refunding me a very small portion of the bill, but only because I threatened to take it to court, in hindsight, that's what I should have done. I also noted negative comments here about the service manager, Derek McCourt, I can testify that he's a horrible person, he takes no responsibility for their mistake, he will never admit to any mistake, he only goes the distance to prove that he/the dealership is right! And another disappointing fact, Honda Canada is of no use, they basically said dealerships are independently owned! This was certainly the worst experience I've had at any dealership, especially given that in 2023 I spent a lot of money with them, thousands! I am just wondering now how much of that was just ripped off or unnecessary work done. This industry needs some very serious government intervention and regulations. They are abusing clients because they know we don't know better.
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