Excellent experience this past week. I mentioned an error in the charges during my last visit and the intake guys adjustment my estimate charges after reviewing my file. None of the "I have to get my GM stuff". Also, no upselling for unneeded service attempted either. The waiting room is awesome with ample clean/comfortable seating with tables to work on, complementary hot beverage, electronic status boards, free WiFi, phone charging stations, televisions, newspaper...basically waiting room heaven. A quick stop at the parts departments led me to 2 helpful guys that efficiently answered my questions, got me quotes and the parts I needed. Sending a text to tell you when you ride is ready is amazing, no need to listen to the overhead speakers or even staying within speaker distance. I can't remember all the names my excellent experience but if you are served younger guys with sleeve tattoos, you are in good hands.