I had an appt. simply to change to my summer tires. I had to wait 3 weeks for this appt which is fine. They told me that they had cut staff because of the Covid but there were so many cars ahead of me that I would have to wait for more than 1 hour. Why wouldn't they just hire back the staff instead of having a packed waiting room.
25 minutes later, I was called to let me know that they were refusing service because my car has dog hair in it and I have to clean it. Really? When I said that you cannot get Covid from dog/cat hair, he said yes, he knew but the mechanic had refused so there was nothing he could do. I asked why they didn't tell me this when I made the appt. 3 weeks ago and he said that they should have, but he didn't know what happened. Their fault, but there was nothing he could do about that either....no apologies, nothing. When I pointed out that my car is like this all the time and I have never been refused service before, he said that I should understand that people are more sensitive during this time.
To refuse service for dog hair is unreasonable. They would have been working outside the car and for a very short amount of time. They have overalls and gloves on (he assured me )so what is the problem?
They wasted 3 weeks of my time waiting. They didn't tell me that my car had to be pet hair free. Their sensitive mechanic are not reasonable. Staff who couldn't care less to smooth things over by talking kindly to customers.
I am the same person who had to return there 7 times because they couldn't figure out what was wrong with a warrantied issue. They asked for my patience and assured me that it was fixed each time.
Avoid this place. I will not return to give these people my business unless it's a warranty issue. They will not get another penny out of me.
By the way, he had no mask, no gloves on. I left my keys in the car and I told them not to touch but they touched them anyways and put them in a bag. There was no need for this. All the doors were open and its a push-button start. Disgusting.
Shame on you Ottawa Honda.