Ottawa Honda

Reid is very knowledgeable and respectful. He did an excellent job of helping me choose my new vehicle as the vehicle I was hoping to purchase had just been sold. He was very thorough in exp He did an excellent job of helping me choose my new vehicle as the vehicle I was hoping to purchase had just been sold. He was very thorough in explaining the costs reviewing with me line by line. He kept me up to date on the next steps and the timelines. On the day I picked up the vehicle he did a very good job of explaining what were to me new features of the vehicle. It was a pleasure dealing with Reid. Pierrette More

I had a very disappointing experience at Ottawa Honda that left me questioning their business practices. My car was showing a warning light, so I went in for a diagnosis, as I have an extended warranty w that left me questioning their business practices. My car was showing a warning light, so I went in for a diagnosis, as I have an extended warranty with Honda. When I dropped off my car, the staff at the desk mentioned that the diagnosis should mostly be covered under my warranty, with the understanding that I'd only be charged if the problem was outside the warranty. However, when I came back to pick up my car, I was charged $192 for the initial diagnosis. To make matters worse, I was told that the problem was due to mice and that they couldn't pinpoint the exact issue yet, so I would need to pay another $400 for an extended diagnosis. I was confused and frustrated because I was told that the diagnosis should be covered under my extended warranty. When I spoke to the same lady who had initially told me the diagnosis would likely be free, her response was, "We don't work for free." It was frustrating, especially after being told one thing and then being charged for something else. My question is: If I have an extended warranty, why am I being charged for the initial diagnosis? How is a customer supposed to know if a problem is covered by the warranty if the diagnosis isn't free? It doesn’t make sense to pay for a diagnosis upfront when you’ve already paid for the extended warranty. I would not recommend Ottawa Honda based on this experience. Be cautious when dealing with them, especially if you have an extended warranty. I left feeling misled and unsatisfied with how the situation was handled. More

I tried to buy a new 2025 Civic Hybrid but the salesperson - Ali Talib - was cranky (almost surly really) and not interested in any negotiation - either pay the sticker price or tough luck. I have salesperson - Ali Talib - was cranky (almost surly really) and not interested in any negotiation - either pay the sticker price or tough luck. I have been watching the website price for a couple of months now and it has increased by $300 on two occasions on cars that have been sitting on the lot and are already owned by the dealer. Ali said that Honda mandated the increase and so they are selling at the new price. He said they don't have the inventory they had pre-covid so any negotiating wasn't going to happen. "Honda says"! He really wasn't interested in talking to me at all and I really did want to buy a new car. Oh well. It certainly won't be at Ottawa Honda and may not be a Honda at all now. More

As a person with mental health needs, I can say the people at Honda Pre-owned were amazing. I didn't feel financially safe after signing, and the staff were wonderful in understanding and working it ou people at Honda Pre-owned were amazing. I didn't feel financially safe after signing, and the staff were wonderful in understanding and working it out. They were so kind and supportive! I will be returning when I am ready as they have gained my loyalty. (Non of what occurred was fault of those at Honda, I just wasn't ready). I feel it is important to highlight this, even thought I didn't buy the car in the end, because reviews like this show that the people working at a dealer matter. No company is perfect, but these two people were the perfect ones for me. More

This was my second CRV purchase from Ottawa Honda. After doing my online review of several comparable makes and models, I decided to go for Honda CRV again. I contacted James Savoie at Ottawa Honda an After doing my online review of several comparable makes and models, I decided to go for Honda CRV again. I contacted James Savoie at Ottawa Honda and booked an appointment for a test drive. James explained the details and new features of the 2024 CRV and answered my question. Within 30 minutes of the test drive, we agreed on the trade-in value of my old CRV and the final price of the new 2024 CRV EX-L Hybrid. James arranged the delivery of the new CRV within 5 days of signing the initial purchase agreement. Everything went smoothly. My wife and I like our new 2024 CRV. Everybody at Ottawa Honda, from Reception to Finance, was very friendly and accommodating. I found James very knowledgeable, friendly, professional, and helpful. I would definitely recommend Ottawa Honda and James Savoie to my friends and family for their future consideration. More

Imagine picking up your daughter from school, and as she opens the door to the car it stalls. In fact, the car will always stall whenever the door is opened. And so, no easy warming up the car in winter as opens the door to the car it stalls. In fact, the car will always stall whenever the door is opened. And so, no easy warming up the car in winter as you clear snow and de-ice the windows, no stepping out of the car to pick up your mail at the mailbox without the car stalling. This is the type of (new) car Ottawa Honda sold me - and the salesperson knew it. To explain this, we need to go back four years when I purchased it new. Some people like to write reviews right after they make their purchase, I prefer waiting to see how things work out, albeit a long wait in this case. I went to Ottawa Honda (on Richmond Road) and was attracted to a new 2018 Accord in the show room. The year was 2019, and this car was probably their last new 2018 available. The car had a manual transmission which was not an issue for me. At the time, I made it clear to the salesperson that the car I would buy needed to have an auto starter. The salesperson told me that Honda does not make auto starters for manual cars but a third party does and that he could arrange to have one installed. I accepted the offer and purchased the car. Ottawa Honda took care of things - I.e., bring it to the place to have the auto starter installed. They included the cost of the auto starter in my car invoice. Not long after, when I noticed the car stalling, I brought the car in with that concerned. If I recall correctly, I brought it in more than once. Eventually, they explained to me that there was nothing they could do to fix this issue other than remove the auto-starter. I was not pleased with this as the auto starter was “a must” condition under which I would buy the car. Further to this, I had paid for this auto starter. I recall meeting with one of their main managers who said to me “we will make this right”. Well, nothing was ever offered to make it right. Short of them taking the car back, I didn’t see how this issue could be resolved. Needless to say that had the salesperson divulged to me that the car would stall every single time any door was opened, I would not have purchased this car. More

Orlando and Sharon provided me with excellent service! I am so happy with my new car! I am so happy with my new car! More

After visiting 4 dealerships with the samle MO, finally Orlando treated me like a human and responded to my questions and met me on the level. At the last 4 dealerships, I contacted ahead and made arrangem Orlando treated me like a human and responded to my questions and met me on the level. At the last 4 dealerships, I contacted ahead and made arrangements to drive to see a car that I did research on, that I knew the details about and how much it was only to be met at the door with their greenest but lovely salesesperson claiming ignorance. 4 times in a row...? Tactic? My simple request before scheduling "I want to spend "this much". I want "this" type of car which you have "this many" on your lot. I'm hoping to get "this" much for my car. If you think you might be able to meet me within that range I'd like to make an appointment to have my car looked at so we can chat." Moral of the story. Don't bother attempting to be straight forward, they will ignore you and do their song and dance either way. Orlando did not therefore sold me a car. He gave me time to sit and chew on the details before making my decision, no pressure. Sharon in the finance department recommended coverages as her role demands but didn't pressure either. All this is appreciated as both members of this dealership recognized that the customer knew what they wanted and what they could afford. Happy customer. Go see Orlando. Don't let the LRT construction confuse you. You can still get into the lot. More

Orlando was super helpful in assisting us in purchasing our used vehicle in August 2023. He was very knowledgeable about the vehicle in question, and was well versed in the relative advantages and disadvan our used vehicle in August 2023. He was very knowledgeable about the vehicle in question, and was well versed in the relative advantages and disadvantages of purchasing a new car or a used car. More

I have had two bad experiences at this dealership, one from the new vehicle department and one from the pre-owned. On the new side they installed thousands of dollars of over-priced accessories on the veh from the new vehicle department and one from the pre-owned. On the new side they installed thousands of dollars of over-priced accessories on the vehicle and did not include the price for them in the for sale ad nor on the car card at the dealership. It was only when we came down to the total cost did they ad $3,000 for the accessories. Ottawa Honda seems to install accessories regularly and charge accordingly rather than asking the customer if they wish to purchase any accessories. I have been in touch with OMVIC regarding the ad with the incorrect total price on the vehicle as the final price listed should be ALL charges except for tax and licensing and this was not the case here. If anyone else has had this issue I recommend you contact OMVIC as well. On March 29, 2023, on the pre-owned side, like similar other comments on Google, they advised new tires would be put on the vehicle and instead of a name brand they installed the cheapest chinese made tires so they could maximize their profit. No word of any warranty, tread mileage limit or anything else. The salesman would not budge on their price as they said they had to put $3,000 into the vehicle. The 4 tires cost approx. $600 incl. tax plus they changed a hydraulic hinge on the tailgate door and the front struts which necessitated an alignment. Doesn't sound like $3,000 worth of work to me. The rear brake rotors are also heavily rusted but apparently they passed the Ottawa Honda safety. When discussed with the manager he said the car was used, this is what you get. After paying $22,000 for the vehicle I expect better service and parts than we received. If you are buying a vehicle from Ottawa Honda I would review the prices in details and ask what kind of parts they are going to install prior to finalizing any deal. I will never deal with them again as there are plenty of Honda dealers with better service in Ottawa. UPDATES March 30 I took the car to an independent repair garage and they found major deficiencies. The vehicle should never have passed a safety. Issues include all of the brand new tires losing air, needs a drive shaft, needs rear rotors, driver side stabilizer link has tape over the grease fitting holes, needs upper strut mounts, needs wiper blades and a few other issues. Some of these items are major issues that deal with braking, suspension, etc. Obviously Ottawa Honda did not look closely at the vehicle and they were more than willing to sell an unsafe vehicle with a safety certificate. They also installed the tires on the rims incorrectly and the independent repair garage fixed them for free as it was very unsafe, the tires could have come off the rims while driving. March 31 Ottawa Honda went over the vehicle again and stated that nothing was wrong. Despite stating they would “get it right” and being provided with a list of the deficiencies from the other repair garage they are stating nothing is wrong with the vehicle. However, despite stating that nothing was wrong, they agreed to replace the windshield wipers and they turned the rear rotors to remove the large amounts of rust from them rather than replacing them. They also re-balanced and re-installed the “Made in China” tires and fixed the driver’s side stabilizer grease fitting holes issue. They also advised the drive shaft is fine and does not require replacement. All of these issues should have been noted and fixed when the initial safety was completed. The mechanic at the other repair garage cannot believe Ottawa Honda is acting in such an untrustworthy manner and released a vehicle that was unsafe for the road. Oddly enough the mechanic who completed the safety is also no longer in Ottawa Honda’s employ as he has “moved on to another job closer to home”. I contacted Honda Canada who advised there is nothing they can do as each dealership is independently owned and operated. See Google Review for rest of review. More