Richmond Hill Honda

no GM, no GSM! sales managers busy doing their own thing, sales staff bitter and hungry, chaotic/ badly managed sales operations, hostility among staff as the result of above, favouritism, conflict of "allowed" interests, and lack of involvement of the non existing upper management.

Made an appointment to see a used vehicle. I asked them to contact me if it sold since I was 2 hrs away. They didn't.

Went in to see what my options were on my leased crv about to expire. The guy did nothing for me. Had to have my ownership in hand ready to sign. Have had Honda's since nineties. Worst dealership experience ever. No effort whatsoever. Manager didn't really care either. Hello Toyota.

My A/C was broken and fixed under warranty for free. After two weeks it broke again but my warranty is expired. Now nobody’s can help me with that. I regret that service advisors like Edwin spoils the reputation of this Honda service.

.I apreciated from Sina.Purchased a 2020 Honda CRV form the dealership had a good experience dealing with Sina who made the experience easy .He arrangement every thing for me.

They lost my car keys when i gave for service. Made 5 trips to get my car back and wasted my whole day on sat

The worst dealership ever if I can give them - 10 I will all I was getting is just the run-around I bought my CRV and it took me 1 month almost to get the paperwork done these guys I can't believe they run by Honda this such a banana they give me nothing but the runaround, many other customer say the something about this banana

We went in to this dealership to check out an used Honda CR-V. The sale man was being rude to us throughout this visit, except the test drive part. I don't remember his name tho. It was the worst customer service I had in car dealerships, that I would never go back again! The sales guy wasn't really trying to help at all. When I looked at him, it looked like the words "I don't care" written on his face.

My second brand new battery died after just 10 months (first battery died after two years) and Darren the Service Manager told me to pay fully for a new replacement even the batter is under 1 year warranty. I called Honda Canada and then two other services Markham Honda and Sisley Honda and both told me this is false statement, each Honda new battery is coming with 2 years old warranty - I knew it Made an appointment at Markham Honda and change the battery for free The Darren, the manager, never returned the phone after that Never do a business again with Richmond Hill Honda Service Department - don't trust them them

Was sold a one owner Honda that had an engine crack that was never disclosed. Surely they knew as it I have discovered it a known issue with the Hondas and they have warranties for them - which is also expired for this car which was also never disclosed to us. I would not recommend purchasing any vehicle from this seller.