Avoid Their Service Department - Damage After Oil - Omer Turgut
Avoid Their Service Department - Damage After Oil Change
I had an oil change done at Southtown Chrysler on Nov. 15, 2025, under the Mopar Stand-Alone Oil Change subscription, and within ten days my car started leaking oil — something that never happened before their service (I bought this vehicle from another official dealer just 6 months ago with all inspections done, plus I had a third-party inspection as well). They called me in after I messaged the service advisor, and their own technician confirmed the leak was coming from the oil filter housing. And of course, I was quoted around $1,000 to fix damage that occurred immediately after they worked on the vehicle.
Instead of taking responsibility, the service manager claimed these housings “can break any day,” as if it were just a coincidence. It seems he is unaware that under Alberta law, if a part that was functioning properly starts failing after a service, the company is responsible under the implied warranty for improper handling or workmanship. On top of that, Matthew Bishoff (service manager) doesn’t even respond to emails, which speaks volumes about the level of professionalism and customer care you can expect from this dealership.
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