127 Ontario Honda Service Centres

I had an issue with my rims for my winter tires and thank - maralynnrunner

I had an issue with my rims for my winter tires and thank you Steve for resolving the issue. Your customer service was great . Thanks again!

The team in the Service department are EXCEPTIONAL. I... - BM

The team in the Service department are EXCEPTIONAL. I have owned many cars and dealt with many Service Departments, none are as good as this one! John Soares is the Service Advisor we most deal with and he is superb! But I have to say ALL staff there are equally fantastic & knowledgeable. Honest staff there that look so happy to be there and treat the customer so well. I just wanted to take a moment to thank you for providing such a great place that I can trust my car to.

My husband and I just purchased a used Honda Civic for - cristinacrespo

My husband and I just purchased a used Honda Civic for the first time at this location and I must say that the general manager and staff were really friendly we Had a really good experience at Castle Honda. Armiya Mirza , was extremely helpful he took the time to answer all our questions and made the process extremely easy we are definitely going back.

Fast and friendly service,got me in and out in no time . - Tom

Fast and friendly service,got me in and out in no time .got to the issue on hand and fixed it accordingly!!

Blue a fuse in my pilot told them waited 4.5 hours for... - Sockethead

Blue a fuse in my pilot told them waited 4.5 hours for vehicle charged130.00 not even offered shuttle not recommended

Parts dept opening time is 7:30a on website. - Soul

Parts dept opening time is 7:30a on website. But it actually opens at 8. This is very unprofessional ad need to be fixed to avoid customers from waiting.

Great staff. Very knowledgeable. My vehicle oil change... - Driller14

Great staff. Very knowledgeable. My vehicle oil change and inspection was done on time as promised. Good well done. Had a long chat with Scott Ryan in sales department

I was having car trouble and after speaking to the - Lori

I was having car trouble and after speaking to the service manager, Noah, he took my car for a road test, put it on the hoist, and found the rock that was causing all the issues. I was in and out in 20 mins with excellent customer service. I was so appreciative of the time he took to address my needs right away. Thank you Noah!

Honda engine on power washer service - Stoney Creek, Tim

Had the Honda engine on my power washer repaired last fall at the end of the season at DeWildt. This past week I used it for the first time and it would not run. Kyle in parts and service took it in right away and cleaned out the carburetor to get it running perfectly while I waited. He explained that problem was was likely due to the gas I was using having ethanol (which it did). Kyle said the ethanol tends to gum up the carburetor and to use Shell hi test gas that does not have ethanol. Excellent fast service and excellent advice. (The service last fall had nothing to do with the problem). All my future service and purchases will be at DeWildt .

Worst after sale service…. - HS

Worst after sale service….Early in 2023, I called Dow Honda to book a “same day oil change” service which is listed on their website. The person I spoke to said this service had not been available for a few years. I suggested that it be removed from the website, but 6 months later and it is still listed. False advertising! Today I had an appointment to fix 3! recalls. Indicated when I booked the appointment online that I would be waiting for the car. The service agent calls me this morning saying that I could not wait for the car and they would be keeping it for at least 8 hours. I asked if I could get a shuttle home or a loaner but she said they didnt go to my neighborhood (25 minute drive). Still looking for a solution, I asked if we could just do 1 or 2 recalls at my appointment today (each one is supposed to take less than an hour according to the letter from Honda Canada), and then I would book another appointment. Agent says for even 1 recall the car has to sit there all day. She said that has been their policy for all recalls, even though I said I had waited for another recall repair last year. Agent was extremely rude and unhelpful.

Very poor service for a loyal customer. - Suri

Very poor service for a loyal customer. All they care about is how they can scam the customer and make money. At 50k they asked me to change my transmission oil and make a bill over $300. When I had a issue with one of my devices in the car they want to charge for me even the car is under warranty. All fairly tales when you buy a new car and when time goes they treat you as crap. I will never go there again.

Always a great service experience , they care , which - ang74

Always a great service experience , they care , which says a lot these days . You’re treated as though your business was matters .

This my first review after many years. - Mike

This my first review after many years. I have bought a second owner vehicle from them several years ago and only later became aware the car had been lowered by the original owner, which was not disclosed when I purchased it. A little deceptive! That became a maintenance problem and also a problem when I resold it.... Just recently after a routine oil changes, the next day my blower motor was making a noise. Apparently, they removed my interior air filter to inspect it and allowed whatever was on it to drop down into the blower, as well as I soon found out, they left the remaining leaf on top of the filter. Not very courteous! As much as they had the right to inspect it, they created a problem, that I am stuck with. But for about $70 I'm told, they can clean it. Wonderful client service...FYI.. Honda has other locations! Just an update...it's been about a week and as of today I have not received a formal response from Honda Canada or Honda Georgetown. Since the problem was created I've avoided using my fan which is another inconvenience. After having owned as many as 8 Honda vehicles from other dealerships and one used Accura from Georgetown, as well as more oil changes than I can remember, I would expect a better outcome...

We like the service. - LarryB

These people are very accommodating with service scheduling and their performance / quality is always good. Honda could make service less expensive. We easily recommend this dealer.

the service department is the worst I've ever dealt - pissedoff

the service department is the worst I've ever dealt with,. service manager is a pompous xxx and is very condescending and talks down at people especially to my wife when she unfortunately has to deal with Jason and the other older fellow at the desk. Trying to get warranty work done there is just a terrible experience no one cares and you get jerked around by the staff at the desk. no one answers the phone and when you do leave a message you might get called back in a week but more than likely you won't. No wonder they are rated so poorly. every experience with the service department has been atrocious i tell every one i can not to buy a honda for the sole reason of having to deal with service department .I've called and filed complaints with honda canada but they are independently owned so nothing is going to be done. Do Not Buy a Vehicle from this dealership ever.

Great staff. - Mcav

Great staff. Awesome atmosphere. Returning customer. Service staff and technicians are wonderful! Would recommend!! Go see them!!