Kingston Honda

I had an appointment at 10. 15am for a 1.5 HR quoted job. I was told my car would be ready between 3 and 4pm. The dealership manager kindly resolved this however word of warning. 15am for a 1.5 HR quoted job. I was told my car would be ready between 3 and 4pm. The dealership manager kindly resolved this however word of warning. Not the first time I've had N\G results with service at this dealership. This issue seems insignificant reading other reviews however if they don't get customer feedback how can they know people are not happy with their service. More

Purchases 2021 Honda CRV Sport at Honda Kingston with extended warrenty. Backup camera never really consistantly worked and when camera not working there were no backup lights. Latest attempt to get thi extended warrenty. Backup camera never really consistantly worked and when camera not working there were no backup lights. Latest attempt to get this corrected was in Dec 2025. After 3 days of work finally got it working, When driving home realized there were no interior lights working (obviously not noted by service people) which resulted in not being able to see gear or climate control areas ( dangerous for driving in my books). Booked Jan 6 and 7 2026 to get it corrected. Dropped the car off early on the 6th, got a call at 1150 hours on the 7 that not solved the problem, service person working on another car (after booking my car for 2 days ??), left it for another day. Got call about 1100 hours today that have not solved problen, can not have the car this week, they have no idea what is the problem, if they should find that the problem is a broken wire then the extended warrenty does not cover broken wires. They also stated there was no car available for me to use. So here I am with something they did to my car, (he lights were working when went in to the shop), no car for my use, no idea when I will get the car back. I will not bore you with outlining the issues re Honda Kingston service. Wish me good speed in getting my car back in operating condition. More

I recently purchased a 2025 Honda CR-V from Kingston Honda, and my experience was fantastic! Daniel Lopes, my product specialist, was knowledgeable, professional, and incredibly helpful throughout the e Honda, and my experience was fantastic! Daniel Lopes, my product specialist, was knowledgeable, professional, and incredibly helpful throughout the entire process. He took the time to understand my needs, answered all my questions, and ensured a seamless buying experience. The team at Kingston Honda made me feel valued as a customer, and I’m thrilled with my new CR-V. Highly recommend Daniel and the Kingston Honda team! More

I have twice called the service manager, as recommended by Honda for the issue I'm having, and he has never returned my call. Not professional. That's what I call bad service. When we have trouble with by Honda for the issue I'm having, and he has never returned my call. Not professional. That's what I call bad service. When we have trouble with the car we're driving and we bought a Honda because it's supposed to have such a good reputation it's really depressing to find that you've been bamboozled. My windshield has cracked twice since I bought it without anything hitting the windshield and Honda washing it's hands of responsibility. More

Overcharged for the work that was done. Originally I went in to do general break service and was called and told I needed all new routers and pads. my car had 69000km at the time which did Originally I went in to do general break service and was called and told I needed all new routers and pads. my car had 69000km at the time which did not seem like allot but I did feel a pulse in my brakes so I believed them at the time. I asked how much it would cost and they quoted me a price that seemed reasonable for the work so I said go ahead. I was later called and they stated my car was ready and when I went to confirm the price they told me $1900. This is not what I agreed to and told them to talk to the service manager and figure it out. In the end they said they could not help me and it was the cost. I never would have agreed to that price and would have happily gone elsewhere for much less. The next day I was called and asked how it went and told them my concerns. the lady understood my frustration and said they would talk to the service manager to see what they could do but again.....nothing. They charged me $500 more than the quote and would not work with me at all. I unfortunately will have to use them for warranty work but will never give Honda Kingston another chance since they can not be trusted. More

What can I say? This dealership prides itself in lying to customers…from the sales manager to the salesman…I called to purchase a 2024 Odyssey (valued at 60k), was t This dealership prides itself in lying to customers…from the sales manager to the salesman…I called to purchase a 2024 Odyssey (valued at 60k), was told the vehicle would be ready the following week, I asked many times if they could really deliver…they assured me no problem… we did the paper work and gave them a deposit. Long story short…they started with the excuses…(always me calling them) they blamed the shipping company trying to explain how I should understand because the van is coming from so far away (18 hour drive 🙄)...I can order a $5 widget from china and can track it every step of the way…they are deceptive and will lie to get a sale…they wasted my valuable time and caused a needles hard credit check…avoid this dealer at all costs!! update: Jason the sales manager tried to flex by denying me my $500 deposit…after calling visa…I had my deposit returned from Visa…If you’re the owner of this establishment, I recommend you reign in your sales manager! More

We recently purchased a new 2024 Pilot from the crew at Kingston Honda and were very happy with the attention and service we received. Daniel Lopes our Product Specialist was excellent. He was very knowl Kingston Honda and were very happy with the attention and service we received. Daniel Lopes our Product Specialist was excellent. He was very knowledgeable about the vehicles and competitors. Jason the General Manager was very fair and open in our discussions and very knowledgeable as well. We would not hesitate to purchase our next Honda from them. More

We recently purchased a vehicle at Kingston Honda and I would like to share the experience that we have had with them since our purchase. We bought a 2024 CR-V in January, and only three weeks after purcha would like to share the experience that we have had with them since our purchase. We bought a 2024 CR-V in January, and only three weeks after purchase, it began to have significant mechanical issues. We brought it in to Kingston Honda, and they confirmed that the vehicle was not driveable as the fuel injectors were faulty and would require replacement. They advised that the parts were backordered, and the timeframe would be weeks to months to have this fixed. We requested a loaner vehicle and they refused to provide us with one, despite the fact that we had just purchased a brand new vehicle from them only 3 weeks prior. They informed us that we would be without a vehicle for a full week (5 business days) and then would receive a rental car. They also informed us that we would not receive an equivalent classification vehicle when we did receive the rental, and provided us with a small car. We have 3 young children who ride in car seats & boosters (as well as a dog), and the car they provided us with could not safely fit our 3 kids in their seats across back. They told us that our only option would be to pay $40/day to upgrade to an equivalent classification vehicle, which equates to ~$1200/month. We strongly felt this was not an affordable or reasonable request, given that we had just spent our money on buying a brand new vehicle from them. Ultimately, if a small car is what suited our family's needs, that is what we would have purchased - we paid the higher cost to buy an SUV for a reason. I would add that the employees at the dealership ask you to write a 5 star review on Google after purchase, and I feel that a lot of the positive reviews below here reflect this request. While we did not have any issues with the sales rep we dealt with, at no point in this exceptionally frustrating experience did anyone from the management side attempt to make contact to even offer as much as an apology for the stress that it added for us. We have just received our vehicle back, but at this point, it has been unusable longer than it has been usable. We would not have purchased a Honda if we knew this would be their customer service standard. More

I didn't even want to give them one star they sold me a lemon I bought a non Honda vehicle from them I bought a car that wasn't a Honda it wasn't a cheap purchase in 3 months I had the engine light on I we lemon I bought a non Honda vehicle from them I bought a car that wasn't a Honda it wasn't a cheap purchase in 3 months I had the engine light on I went back there to see if they could help me no I had to pay $140 for them just to inspect my car I left unsatisfied pissed off do not buy a car from them even a Honda they will just take your money and sell you a lemon all they want is money More

Very pleased with the sales team Daniel and Bob the sales manager. Both are so kind and informative. Got my wife a 2024 Crv and had such a good experience I went back for one myself 6 months later! manager. Both are so kind and informative. Got my wife a 2024 Crv and had such a good experience I went back for one myself 6 months later! More