Kingston Honda

If I could give 0 stars I would. I have a 2013 Honda touring CRV. This vehicle costs 50,000 new. The tensioner belt/Actuator has been waking the dead upon cold start since at least 2015. They changed it 3 times and then told me it’s out of warranty even though they didn’t fix it for more than a couple weeks at a time. Another time I brought my car in because the nav screen/radio/sound control went black (5 year old $50000 vehicle) and he changed me extra time because it took him “longer” and didn’t even connect it back up when I picked it up. (It’s $5000 to replace because they can’t fix it) My husband had to reconnect the unit (no I’m not talking entering a code to activate). The dealership is pretty much all old white guys so if your female, send a male in for you if you don’t want to be screwed around and taken advantage of. Honda Canada doesn’t stand behind their vehicles either or the dealerships because they are franchised. i have always owned Honda’s. That’s stops when I trade my current vehicle in. Sickening. appalling.

Have never had a good experience here. In the two times I've used their shop, they've damaged my child's car seat, costing me $200 and didn't care to make it right and then told me that a damaged tire would be replaced on a prorated warranty but it ended up not being covered as discussed. They are also horrible at scheduling and callbacks. Go elsewhere!

Went for an oil change. Came on time, and had to wait 1 hr to get the car rolled in the shop. An hour late it was done. My parking brake handle was jacked to the max. It took force to release it. Next day, it did not hold anymore. Came back, explained what happened, was told my rear brakes are done and need changing and as result parking brake is not holding. Went with the advice, $900 and 3 hrs later, got in the brake is holding. By the time I got home, the brake was as before. Called and went to shop again, apparently something was not connected in the console, no charge. Brake works now. Next day, brake is not working again. Decided had enough and took the car to the original dealer out of town. Diagnosis was, parking brake cable had seized. Fixed the same day, 2 yrs later brake still works. When you can't trust a dealer and that being a Honda, you got a problem. It would appear that this dealership is out to get you coming over and over again for bogus work, and they always find something wrong with a car. I heard many in the are complaining of quoted work and when declining, the service would call and say it was under warranty. There is definitely something fishy with this dealer especially in service, Sales are no good either. Borderline rude and disrespectful and it seems like their staff is not staying there for long - not a good sign.

Our household is currently on your 4th Honda's. We worked with Dan, Peter and Jason and are now getting ready to pick up #5 and 6 after trading in our 2018 cars for SUVs. We've always been treated extremely well in all aspects of the dealership. We wouldn't go anywhere else after dealing with this team.

If I could give them less then 1 star I would. DO NOT BUY A CAR FROM HERE. Great sales people but as soon as you have a problem good luck. Have a 2017 crv and was 3000k over warranty and it needed a new transmission. Kingston Honda replaced it, drove it 20 min and the dash was lighting up like a Christmas tree. Brought it back they said now it’s an O2 sensor, so we replaced that. Pick it up, drive it, all the lights come on AGAIN... bring it back and they say it now needs new spark plugs. They replace the spark plugs and 3 days later the lights come on AGAIN! So we brought it to Brockville Honda instead and they replaced fuel injectors. The code that was coming up could be a number of things but the service department at Honda brockville said they should have checked the fuel injectors first (which they did not) could have saved us $$$$$. They also informed us that the transmission that Kingston Honda just put in was not secured, the bolts were all lose on the transmission and it was leaking fluid significantly, and they never updated the transmission software. Kingston Honda is an absolute joke! Worst service department. Would never buy a vehicle from them again.

Watch out for service contracts. This dealer does not warrant the diagnosis of any issue under warranty or extended warranty. Only covers part replacement labour and part. When I talked to Honda Canada they said it was at the discretion of the dealer. Heads up. Service personnel were very nice about this but said this was the service policy. Talked to sales people and they did not know about this policy. Asked for an appointment with manager of the dealership and was not replied to.

Watch out for the LEASE BUYOUT SCAM FEES!!! They will quote you a "FINAL" buyout price for your car & then as the "process" continues there will appear at the end a LEASE BUYOUT SERVICE FEE of about an additional $400 just for paperwork you could easily do yourself on the computer. Also get your own safety check done elsewhere...DO NOT use there service department (as you've seen on other reviews here, the service department will flag different parts/services that your vehicle "needs" for the safety...when in fact, your vehicle likely does not! WILL NEVER deal with Kingston Honda again. SMOOOOTH, SHADY, SKETCHY SALES PEOPLE, AND SALES MANAGEMENT TOO!

Excellent experience with the sales department purchasing my new CRV, had one small issue a few weeks in and the service department was quick to resolve it!

Great sales staff and great sales experience! Despite the other poor reviews regarding service, I would recommend stopping in to give the sales team a chance!

worst experience I have ever had with a garage, took my car there to be fixed when they called me to come get it explained it was running great now and ready for me to pick it up. I picked my car up drove 3 kms down the road car began experiencing same issues as before when I took it back it was proven they didn't take it for a test drive at all and they continuously lied to me about what was happening with my car and then told me I needed a new engine . they refused to refund me the money initially as they completed work that did not fix anything costing me over 700 dollars. service department was unprofessional, dishonest , and rude . Never Take Your Vehicle to Kingston Honda !!!