We made the mistake trusting and buying our new car from this dealership! Initially we were suppose to go to Pickering Honda, based on the good experiences my coworkers expressed. However, we went there and found a few cars that caught our eyes before we decided just to buy new! Carrie was wonderful in showing us and explaining the features. She was truly a sweet heart and worked with us. Then we sat with Jay to go over the additional insurance packages, and to take care of the finances. We were advised by him we would get 3 free oil changes when we purchase two additional insurance packages. It wasn't till I called in to provide the bank's address, that we found paperwork was not done properly. The agent I spoke with fixed it, and advised that Jay was a new employee. No biggie mistakes happen... so we thought! We contacted Jay once more to upgrade the KM in one of the packages due to my daily commute. We kept our commitment and kept both packages and upgraded one, expecting he would keep his. This was done over the phone and at the end we were told the 3 free oil changes would be in my file. When I called to book a oil change, I found that it wasn't on my file! And when I spoke with Jay to remind him what he had told us, he stated he wasn't here the day we picked up the car; therefore he doesn't know what was arranged. The ONLY changes that were made was only our upgrade in one of the packages, that was done with him over the phone! We had trusted him to do what he said he was going to do. He stated he didn't recall this and I should have taken this up with the person that I signed the final paperwork with when we picked up the car. I wasn't going to repeat professional ethics to him, so I requested to speak to his supervisor because we were lead wrong. Jay had told me that no one was available to take my call at the time, and that I would receive a call back from a manager. It's been a week and a half later and I still haven't received a call back.
I will not return to this dealership to get my son's car or our CRV. I also don't and will not recommend this dealership to anyone in the future.