Clarington Honda

Recently purchased a pro connect luggage box for my Honda ATV. Very disappointed with the quality the clips that hold the box to the rear rack are made of a very brittle hard plastic and broke within a coupl ATV. Very disappointed with the quality the clips that hold the box to the rear rack are made of a very brittle hard plastic and broke within a couple months of purchased. It wouldn’t be as bad if you could buy a replacement clips but unfortunately I’m told by the dealership Honda does not sell parts for accessories. I asked for a refund and they said they couldn’t help me. Very disappointed after buying a brand new ATV and spending $500 on this box All they would offer me is warranty. Problem with that is this pro connect box has been on backorder since July and I am still without it very unsatisfied with the parts manager who said he could do nothing to help me I guess this just another case of live and learn. More

Misleading The car was delivered with 2500 kilometers more than when we started negotiations and the agent promised 50%off on the extended warranty and did not d The car was delivered with 2500 kilometers more than when we started negotiations and the agent promised 50%off on the extended warranty and did not deliver. After leaving the dealership a warning of low tire pressure appeared on the dashboard, when got home and called the dealer they had me drive all the way back from Toronto instead of going to a local dealer. After spending $32.000 I felt disappointed in the service. When I contacted the owner I got his son on the phone and the response was arrogant and apathetic. To say the least, I was very disappointed with this dealership. More

Dealer Sold Used Car WITHOUT disclosing Accident, My Family Bought a 2017 Honda CRV a couple weeks ago from Clarington Honda and after driving it for awhile, it seems as the frame is bent, as well as My Family Bought a 2017 Honda CRV a couple weeks ago from Clarington Honda and after driving it for awhile, it seems as the frame is bent, as well as the alignment is out of calibration. after doing some research these "people" at Clarington Honda sold us a car that has been in a major accident, and failed to disclose this information upon buying this vehicle. Currently OMVIC regulations state that any accidents need to be disclosed in writing before purchase, and of course this was not followed. They sold us a lemon and violated OMVIC Law. Adrian sold us the vehicle, and upon talking to Mike (the "manager") recently, they told us that it was our problem now. I'm very furious with the way they sold us a vehicle without disclosing important information that would affect the performance let alone safety of a vehicle, especially when there is 3 children in the car at most times. It is very unprofessional that they will not do anything for us, knowing that they broke the law. I am giving them 0 stars. I DO NOT recommend going here. Clarington Honda is run by a bunch of amateur salesmen, let alone management is poor. go to Whitby Honda or something. Do not waste your time and hard earned money at clarington honda. I will never be going back. More

Terrible management - hides behind team We were told by Mike, the manager, that coming to Clarington was better because it was a family-owned business and not a corporate store. What comes w We were told by Mike, the manager, that coming to Clarington was better because it was a family-owned business and not a corporate store. What comes with a family-owned business? Disrespect for customers, condescending service manager and staff that do not listen or communicate with customers. Managers who hide behind their staff. This is not a well-run business. They do not value you as a customer. Go to another Honda dealer and be treated way better. More

Carrie is a joy to deal with! Carrie is very friendly, knowledgeable and easy going. She made the process of buying a car enjoyable. She made sure we understood everything the car Carrie is very friendly, knowledgeable and easy going. She made the process of buying a car enjoyable. She made sure we understood everything the car could do and did it with a sense of humour. I’ve already sent my neighbour to her and would recommend her to others. Thanks Carrie!! More

Horrible I attended the dealership to enquire about trading my car for a new one. I was approached by a man who did not introduce himself. He simply pointed t I attended the dealership to enquire about trading my car for a new one. I was approached by a man who did not introduce himself. He simply pointed to a chair beside his desk. When I explained I wanted a new (2019) car, he told me to look at one in the show room which was not new. Throughout our brief conversation he was beyond rude and demeaning to me. In fact, I have never had someone be so rude to me, it was shocking. Let me state here, that I am a woman and was alone. I got up and left. I did reach out to the dealership via email prior to posting this review. I did not receive a response. More

Carrie Just want to thank carrie and Chris for working with me it was a long hall but couldnt be happier.what to say about carrie hmmm just playing shes a ge Just want to thank carrie and Chris for working with me it was a long hall but couldnt be happier.what to say about carrie hmmm just playing shes a get the job done kinda gal my overall experience was good carrie can be alot of fun and Chris very understanding.thanks guys I love my truck :) More

Excellent Service Enjoying our new car! Thanks Carrie and everyone at Clarington Honda for making the purchase of our new car a fun experience. Thanks to you we are r Enjoying our new car! Thanks Carrie and everyone at Clarington Honda for making the purchase of our new car a fun experience. Thanks to you we are ready to hit the road and enjoy the new car!! More

Not quite a Free Recall I took my car in for what should have been a free recall. A phone call hours later from Mr. Dyer, a service advisor (ext. 117) recommended $1400.00 + I took my car in for what should have been a free recall. A phone call hours later from Mr. Dyer, a service advisor (ext. 117) recommended $1400.00 + worth of work. Some of the upsell included items of debatable value for an older car, some good and one pretty sketchy recommendation. I was advised that I needed an oil change, not called for on the maintenance minder, and in spite of a recent oil change at Liberty Lube. When I asked how my oil could possibly need doing again (worrying that my car may be leaking oil) the advisor informed me that "The oils Dirty, so they must NOT have done a good job". Later a different service advisor gave me a more logical explanation.  As a person who is unfamiliar with automotive maintenance, it behooves a service advisor to put his advice into context of what is required, why and the urgency for the work. Here I was let down. I felt disrespected when my advisor seemed annoyed by my questioning and failed to provide the background information for me to make some costly decisions. Added problems arose when one recommended procedure resulted in further damage to my car.  Thankfully the service manager, Rod, was on hand to provide the ride home (the dealership was closing down), and offered to cover the cost of the damage.  The following day the service advisor was less than helpful calling with the cost to repair to the damage. This left me wondering how I would pay my morgage this month. Thankfully the service manager kept to his promise and covered the cost of the damage. My advice, if you go there be ready for the up-sell, demand reasons for their suggestions, know your maintenance manual and prepare to stand firm. More

Excellent Customer Servoce This team is top notch. Carrie ( my salesgal) was super friendly, knowledgeable and we hit it off right from the start!!! The whole transaction of pur This team is top notch. Carrie ( my salesgal) was super friendly, knowledgeable and we hit it off right from the start!!! The whole transaction of purchasing my very first Honda vehicle was superb!! I am totally in love with my car and can’t thank this team enough More