I purchase a new car August 2017 and have had nothing but problems. After 2 weeks of purchase the A/C did not work, when i called in i was made to feel that i am ignorant and did not know what i was speaking about. That said i was able to get an appointment and yes the dealer found out that a switch under the hood was broken and the A/C in fact did not work. ( so much for buying a new car). They never apologize or accept responsibility.
The manager will see you there getting service done and will not even acknowledge you, the level of customer service is poor. I am not confident how they get people to refer customers to them.
I also had some other issues with brakes and so on. I send emails to the a few people in the department and again no one ever takes ownership of anything.
Over the last year, my lane departure was not working, everything i take it in or call in i am told it's working but they will never take me for a test drive to show that it's working. In fact it was not working. This is after i have taken the car in 3 times and called in to let them know it's not working.
I got an email once saying i don't want to waste your valuable time and ours. Couldn't believe this, by them listening to customers and addressing issues is wasting your valuable time.
Overall the level of service is extremely poor, no acknowledgment, or thanking customers to bring issues to their attention, instead it's a bother to them and they are annoyed.
I WOULD DEFINITELY NOT RECOMMEND HAMBURG HONDA TO ANYONE..
They need to realize that a customer can go get a product anywhere but service is what will bring customer back to you.