Toronto Honda

Do not trust this dealership. Wish zero stars was an option. Thankfully they did not get our money. Wish zero stars was an option. Thankfully they did not get our money. More

I had a very frustrating experience with this dealership. I left a $500 deposit for a vehicle after being told the process was moving forward. My financing was approved, but I could not proceed because I I left a $500 deposit for a vehicle after being told the process was moving forward. My financing was approved, but I could not proceed because I was unable to obtain insurance. Despite this, the dealership refused to refund my deposit. I did not sign any document stating that the deposit was non-refundable, and this was never clearly explained to me. This situation feels misleading and unfair. I strongly recommend that anyone dealing with this dealership get everything clearly documented in writing before making any payment. More

Sales team is great (as most dealerships are) but service team is dishonest and does not properly inspect used vehicles being sold by the sales team. Had to repair car elsewhere. team is dishonest and does not properly inspect used vehicles being sold by the sales team. Had to repair car elsewhere. More

had a very disappointing experience with this dealership. I placed a $1,000 deposit on a vehicle and later decided not to proceed after feeling pressured to sign documents without adequate time to read or I placed a $1,000 deposit on a vehicle and later decided not to proceed after feeling pressured to sign documents without adequate time to read or understand them. I was told verbally that the paperwork was not the final contract, which later turned out to be inaccurate. After requesting to cancel, communication became extremely slow and inconsistent. I was repeatedly told that a manager would contact me, but days and weeks passed without follow-up. I had to keep reaching out through chat, email, and phone calls with little clarity. Eventually, I was informed that my deposit cannot be refunded and can only be applied to another vehicle, even though I explained that I would not be purchasing for several months. This was never clearly explained upfront. Overall, the experience lacked transparency, timely communication, and customer care. I would strongly advise future customers to take their time, read everything carefully, and not feel rushed to sign anything. I hope management reviews how cancellations and deposits are handled to avoid putting other customers in the same situation. More

On November 3/25 service advisor Andrew Rupnaraine provided me with excellent customer service. He went well beyond my expectations providing me with all the necessary information (without me asking) provided me with excellent customer service. He went well beyond my expectations providing me with all the necessary information (without me asking) to help me make an informed decision. He was so kind to follow up and keep me updated. He presented very good professional knowledge about service to be done. More

I have bought a honda from this dealership since 1997 and I would have to say that this dealership has gone downhill. My sales person who assisted with my lease was fantastic. I have known Jenny since 1997 w I would have to say that this dealership has gone downhill. My sales person who assisted with my lease was fantastic. I have known Jenny since 1997 when I leased my first vehicle. She is a beautiful person (she came to my house after my husband passed away in 2022). This lease process was fine but the delivery experience was terrible Bantu (I can't remember his name) did the best he could - the delivery people are overworked and thus the process is not good. I was at the dealership for 2 hours - I felt like I was in an emergency ward. This needs to change or you will loose customers. Personally I will not be referring people to this dealership - even though we have 3 owners from our family work with this dealership in the past. I would have loved some sort of compensation for my time - example - in the past "loyalty" was as high as $2000.00 now it is down to $700.00 - ugh. A bump in loyalty would have been nice. Anyways, with all of their cutbacks, they will run into more problems with people not returning. I know they can do better. Hassan saved the day with the time he spent with me going over the video - you need more employees like him and Jenny. More

Worked with Maria who dealt with my trade in and found the desired car within a reasonable period even though that model and colour was in short supply at the time. Maria was friendly, knowledgeable, and the desired car within a reasonable period even though that model and colour was in short supply at the time. Maria was friendly, knowledgeable, and professional throughout the entire process. More

Do not buy a car here, especially not a used car. They are not transparent about the condition of the car. I noticed an issue a couple of days after I brought the car home. When I called, multiple ti They are not transparent about the condition of the car. I noticed an issue a couple of days after I brought the car home. When I called, multiple times, no one was available and my voicemails were not returned. I was finally told on the phone that they would resolve my issue. When I showed up for my appointment, the person I needed to see was not there. I went back later that day and was told too much time had passed since my purchase and I would have to pay for any repairs. They do not stand by their cars and do not care about their customers time. More

Misleading advertising on Auto Trader. Do your homework and make sure you know the features of each vehicle model before you buy. Some vehicles are listed with features that aren't include Do your homework and make sure you know the features of each vehicle model before you buy. Some vehicles are listed with features that aren't included in the car being advertised. More

I went to service my Honda CR-V and made an appointment the day before. My appointment was scheduled for 11:00 a.m., and I arrived 15 minutes early with my two daughters. One of the customer service repres the day before. My appointment was scheduled for 11:00 a.m., and I arrived 15 minutes early with my two daughters. One of the customer service representatives took my car keys and gave me a free TTC Presto card. He told me to come back after two hours. I returned at 1:30 p.m., but my car was still not ready. In the end, I didn’t leave the dealership until 3:45 p.m. My daughters were very tired, and it was especially stressful because the next day was the first day of school. I expressed my frustration to several staff members, including the manager, but no one seemed to care. It was the worst service I’ve ever experienced, and I will never return to this location again. To make matters worse, a week earlier, I received a “Happy Birthday” gift of a free car wash from them. When I showed it to the staff, they told me it was sent by mistake. This entire experience was very disappointing More