Image Honda

I bought my 2018 Honda civic Touring from Image Honda and have been regretting the discussion from day one... When I picked up the car it wasn't ready or washed or anything Looks like the service rep took it to the do it your self car wash and ran out of time so when he brought the car back to the dealership it had soap everywhere and water spots everywhere. you would think spending over $38000 you would recieve your brand new car polished and spotless but that is not the case with image Honda because once they get their money they have no value for the customer anymore. The service reps are garbage the automotive technicians are a bunch of kids with no experience. I brought the car back to image honda to change one under warranty but took over 3 visits to get the job done properly every time I brought the car they either didn't install the part correctly or forgot to order the whole assembly and every time you have to wait hours and a big waste of time

I had the best experience ever so happy with the sales department and great customer service. Thank you Image Honda for making my Honda purchase amazing.

Very good and pleasant experience with Rob and Sumar. I bought a Honda Odyssey in 2005 . I was back today for a Honda CR V. Thank you very much for your assistance.

We just bought our new Honda Cr-V. This is our 3rd Honda. We always did check ups at this place,excellent service,friendly people and we love getting loyalty points which helped us with the price for our new car. This time with buying our new car helped us Joshua Logie. He is excellent person,easy to talk to,with out pressure. We like to ask lots if questions and Joshua is very patient person and answer all those questions :). We also would like to say thanks to rest of the stuff with the easy and friendly service(special thanks for listening to my husband😀😀) Regards, Iwona and Andrzej

The level of service at image Honda was excellent from Josh and Sumar. I bought a 2014 Ford Fusion and Sumar was very attentive and made my experience very enjoyable. I would absolutely return. Great job!

Staff was farting in showroom during new car pickup. I asked if they were ‘okay’ they said they were ‘having fun’ . The place is inhumane.

Drove in from Toronto to test drive 2013 Honda Accord with manual transmission. I was running late and missed my appointment by 30 minutes, and rep was more than accommodating. On the test drive, he even allowed me to circle the car twice while opening it up on the highway. Generally, this doesn't happen; everyone is too concerned that you may strip the clutch, or wrap a tree. The car was immaculate. Also, appreciated the honesty that they'd prefer that I'd finance. Finance Manager was on point, clear, and concise. Never understood why prospective buyers rip sales or dealership management over margin. There's not as much wiggle room as one may think. On delivery, I received a thorough rundown of the car's options. I'm a former Mercedes Benz owner. Two dealerships actually tried a bait-n-switch on vehicles, and if you're not a perpetual customer, you're treated like an underprivileged citizen. I cannot say enough good about the new Image staff. They were very welcoming to me; cannot speak to anyone else.

I am extremely upset after a recent experience I had at the Image Honda hamilton location. A MONTH AGO, I saw a post on the website for a car that had just been listed. A Chevy Sonic. I called the dealership right away and was told the vehicle was there to view. So I drove all the way there the same day (30minute drive) and was told the vehicle was away at detailing. I sat down and gave my information to a sales rep who assured me he would contact me ASAP once the car was available and that he would have the detailers speed up the process. A few days went by and I didn’t hear back yet, so I called. I was told nobody knew where the car was, so I informed them that i was told it was in detailing. They once again took down my information, and assured me they would contact me once it was available which would be in 2-3 days. 3 days went by and I called again to follow up. Again, was told it would be ready in a week and I would be contacted once ready. AFTER TWO WEEKS OF WAITING to hear back from someone and waiting to view this car, I checked the website and noticed the photos were all updated which means the car was back at the dealership and I had not heard back from anyone letting me know as we had discussed they would. Nobody had called or emailed me. Nobody had let me know it was available. What exactly had I been waiting OVER TWO WEEKS FOR? Why did I give out all of my information several times, even called the wrong name when I corrected them a few times and they just kept ignoring me, when the car was there and I was not being informed of this? I decided to go in and view the car. Once again I had a new sales rep, who took down all of my information and had me fill out paperwork. I took the car for a test drive with him, and the car had one bar of gas left and it was blinking, so the sales rep informed me that I wouldn’t be able to do the full test drive and would have to go back to the dealership. What a waste of my time. Why are cars not checked before they are sent out for a test drive? How is this safe or acceptable? I then sat down with this sales rep and I made an offer. He informed me he would speak to his manger and call me back right away to let me know if it was accepted. FIVE DAYS WENT BY WITH NO PHONE CALL! I tried calling his number and and leaving voicemails and kept being ignored. Once again. That’s all this dealership knows how to do... ignore its customers! Even though I placed an offer, I was still treated like xxxx. Unacceptable and disgusting of them!! Is this a way to keep customers? Is this a way to run a business? I’m beyond upset and frustrated! Why keep a potential customer waiting for so long and have such an unorganized business with employees who do not follow up or keep their word? For all of this hassle and frustration, I should be offered a discount on the vehicle! Beyond unacceptable.

Booked BService for July 19 @ 11:40 for 2016 HRV. Arrived 11:30 and entrusted vehicle to service manager who took my mobile no. and said he would call me when vehicle ready for pickup (allow 2 hrs). No call. Went to waiting room at 1:30 and waited until 2pm,, still no communication. Went to enquire re car and told the rear brake rotors needed work (at 35,000 km)...an additional 1 - 1.5 hrs.. Had to leave vehicle overnight and return for oickup next day. No explanation of work done just paid $552.26 for service,handed keys and done. Called Honda Canada to discover that my brake service was under warranty and yet Image Honda had charged me $149.95 for "machine rotor rear brake rotors" and $114.95 for wheel alignment. Their excuse was that the service advisor was only 4 days on the job. And to add insult to injury, the service manager was leaving for the weekend on Fri.afternoon and he would reimburse me after the weekend.. I'm not impressed with the service at Image Honda and would be loathe to purchase from this dealership again given their shabby service which leaves me skeptical and certainly not valued as a customer.

I bught bring new Honda Civic back to 2016. Never had air conditioning. It was checked by another Honda dealer and Image Honda back to 2016. Both of them said the stone hit condenser cause air conditioning malfunction. It is not covered by warranty. Recently I got condenser replaced by another auto shop and in hoping them to fill up freon. They charge $150 to check if the replaced condenser is ok, another $150 for fill up freon. On top of tax is $345. I was not happy for the charge and was going to talk to their manager. So the lady with short hair by the end of the shop gave a quote for $150+tax for checking and fill combined. If it is leak, I will pay that amount and not filling; if there is a leak, they will fill it. I thought it is a good deal, so I booked an appointment the next day. After I drove in, the same lady point me to another person who claimed as a manager. She also quietly said she hasn't only quoted for checking, whick is a lie. He over turned the previous deal for the doubled price and even more. he also said it cost $1200 to fix the condenser. Just to be clear that I had never had aircondition since I bought the car. Each time their service person told me the story of someone just drove out of shop with his brand new car and stone hit the condenser right away. I believe Image Honda doesn't take care of their customers. They are cheap company who plays tactics to only try to ripe off their customers in any way they can.