I am extremely upset after a recent experience I had at the Image Honda hamilton location.
A MONTH AGO, I saw a post on the website for a car that had just been listed. A Chevy
Sonic. I called the dealership right away and was told the vehicle was there to view. So I drove all the way there the same day (30minute drive) and was told the vehicle was away at detailing. I sat down and gave my information to a sales rep who assured me he would contact me ASAP once the car was available and that he would have the detailers speed up the process.
A few days went by and I didn’t hear back yet, so I called. I was told nobody knew where the car was, so I informed them that i was told it was in detailing. They once again took down my information, and assured me they would contact me once it was available which would be in 2-3 days.
3 days went by and I called again to follow up. Again, was told it would be ready in a week and I would be contacted once ready.
AFTER TWO WEEKS OF WAITING to hear back from someone and waiting to view this car, I checked the website and noticed the photos were all updated which means the car was back at the dealership and I had not heard back from anyone letting me know as we had discussed they would. Nobody had called or emailed me. Nobody had let me know it was available. What exactly had I been waiting OVER TWO WEEKS FOR? Why did I give out all of my information several times, even called the wrong name when I corrected them a few times and they just kept ignoring me, when the car was there and I was not being informed of this?
I decided to go in and view the car. Once again I had a new sales rep, who took down all of my information and had me fill out paperwork. I took the car for a test drive with him, and the car had one bar of gas left and it was blinking, so the sales rep informed me that I wouldn’t be able to do the full test drive and would have to go back to the dealership. What a waste of my time. Why are cars not checked before they are sent out for a test drive? How is this safe or acceptable? I then sat down with this sales rep and I made an offer. He informed me he would speak to his manger and call me back right away to let me know if it was accepted.
FIVE DAYS WENT BY WITH NO PHONE CALL! I tried calling his number and and leaving voicemails and kept being ignored. Once again. That’s all this dealership knows how to do... ignore its customers! Even though I placed an offer, I was still treated like xxxx. Unacceptable and disgusting of them!!
Is this a way to keep customers? Is this a way to run a business? I’m beyond upset and frustrated! Why keep a potential customer waiting for so long and have such an unorganized business with employees who do not follow up or keep their word?
For all of this hassle and frustration, I should be offered a discount on the vehicle! Beyond unacceptable.