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Gore Motors Ltd.

3.6

10 Lifetime Reviews

361 Memorial Avenue , Thunder Bay, Ontario P7B 3Y4 Directions
Sales: (807) 345-0902

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10 Reviews of Gore Motors Ltd.

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December 17, 2018

"Unsafe repair of vehicle, rude management"

- Unsatisfied customer

Thumbs down to the service depatment at gore motors thunder bay . my daughters brand new honda civic car 2016 which is fully covered under bumper to bumper warranty was towed in with unknown causes ? Tranny or brake seized up. Was told by service manager grant thst the brakes were assessed and were in working condition but the tranny fluid had been leaking on to the brakes ( this is what was probably causing the smell) also said it was a faulty solonoid switch that left the car with no fluids , nothing was registered on the tranny dip stick when checked by tow truck driver We fought to get a rental as per our bumper to bumper warranty. We were given an older personal vehicle to use instead. Our car was in the shop for a week. Was told all they did was change filter on tranny and took it for test drive.( was reassured that the brakes and tranny were fine) we had to pay for the costs of filter and fluids for the tranny but not for the cleaning of the brakes as it was close to have our regular tranny fluid change When we came to get our car the service man grant told both my daughter and i that the brakes were all good but the smell of burning was from the fluids from the tranny had been leaking on to the brake pads so the cleaned them and tranny appeared fine on test drive. The scary thing is they could not have test drove our car to check anything because my daughter only drove 2km down the road from gore motors to jump on to our very busy hyway 11/17 to head home when a caring passer by cut in front of my daughter’s car to alert her to pull over as her tire was about to fall off My daughter’s lug nuts were almost all off leaving her tire to fall off, my daughter called her father who had to come tighten tire and noticed my daughter brake fluid leaking and was empty he filled the brake fluid reservoir, the car was now reading 3 different brake related messages on the dash. Car was again towed to honda as it was not safe to drive tow truck driver said the car was leaking brske flud. Our car stayed there an entire week and had nothing done to our car. I had called multiple times to complain and ask what they were going to do to ensure my csr was safe for my daughter to drive. The Owner of gore motors thunder bay. jeff complained to us that we were given a rental for no reason ,they would not take any responsibility for the tampering of my daughters brakes. Said it wasnt on any requsition , no matter what i told him that the car went in to gore motors with a tranny problem came out with what could of been a very serious and dangerous situation, for what ever reason my daughters car was worked on , and was not completely repaired Properly and was left unfit to drive . We were told everything was fixed and safe to drive ,If my daughter’s tire ended up falling off it could have cost peoples lives with loss of tire and no brakes !!! Because of such neglect and poor service and lack of support from honda’s manager in such a serious situation i called an independent shop To assess whether or not our tranny or brakes were actually checked and fit to drive to ensure nothing else happends from poor workmanship/ repair service When i went to pick up the car i was told point blank” i wouldnt drive the car to the other shop” he didnt feel it would be safe to do so” it still has no brake fluid and all we did was scan the car and found no codes” weird and mysterious how all the brake codes are no longer on the dash screens Im very concerned of how a dealer who i have purchased this vehicle from with full extended warranty til 2023 left my daughters car in their parking lot for a week and let us use the rental thinking our car was being repaired but the car had not even been serviced , when asked to supply me eith the reeusitions of all the work done to the car so the new shop can assess what was already done , i found out that no requsition was even made when it was towed back to their shop the srcond time weird how it was towed at their expense and we were easily given a rental this time while carvwas supposed to get fixed. When checked The car brake fluid was still half empty from when my daughters dad filled it on the side of the hywsy a nd now my daughters battery was completely dead from sitting there the entire time The owner jeff refused to speak to me and grant the service manager could not give me any explanation as to why it never got fixed. I only received a rude phone call from the owner jeff telling me to come pick up my car now and to return the rental immediately.again he refused to address my concerns and fears whether the car was safe to drive and complained how he had to pay for a rental for a week out of his own pocket and that it never should have been authorized he was arragant and would not listen to our fears and concerns about how we received our vehicle after having it at their shop. I am a very frustrated angry customer. extended warranty covers repairs done and you should feel safe to drive your vehicle. I am so thankful for the person who told my daughter to pull over. Im so scared to think of all the horrible possibilities that could of happened driving 90 km on a hyway with a tire falling off and brakes with having no brake fluid. Thumbs down to the management of honda at gore motors thunder bay(jeff) and to the service manager (grant) for not living up to the safety standards of the client , i would never purchase any future vehicle from this dealer now will i ever bring in my vehicle to be repaired here id rather drive outbof town to another desler before desling with this shop. Especially because of how we were rudely treated

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Recommend Dealer
No
Employees Worked With
Jeff (owner)and grant service manager
November 10, 2018

"Always great service with a smile!!"

- Greatnorth12

Always helpful and honest about everything! And having great service with helpful staff that are always welcoming! This being my second Honda, I would recommend them for sure :)

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Recommend Dealer
Yes
Employees Worked With
Jay and his assistant!
December 22, 2017

"Recall Work"

- lynda

Brought my crv in here Monday to have the airbags changed. The tech scratched my dash something awful. When I questioned it, I was told it was like that when I brought it in. Sure is fishy that is only scratched where they worked. And I mean scratched and gouged. I wish Honda would have sent me the airbag. I could have done a better job. I will NEVER take my car there again

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No
Employees Worked With
Don't know
November 16, 2017

"Above and beyond in quality and service!"

- Pilot Owner

I have always heard stories about buying a new car, how pushy the sales people are, how they don't really care about your needs. Well, I purchased a new Honda pilot from Gore Motors last year and all I can say is wow! Professional and friendly service. Very knowledgeable staff. They go above and beyond to satisfy their customers and go to the extreme to make sure your are taken care of, even after the sale. I highly recommend Gore Motors Honda!

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Recommend Dealer
Yes
Employees Worked With
Vlad, Wanda, Jeff
November 15, 2017

"Amazing customer service and everyone is super friendly "

- Matt

I absolutely love this Honda dealership!! I walk in and I am always greeted by someone friendly and receive excellent service that has never failed! If you are in the Thunder Bay area, and looking for a car or service, I highly suggest you pay them a visit, it will be well worth your time!

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Recommend Dealer
Yes
Employees Worked With
Wanda and Jeff
December 01, 2015

"Ordered Parts for pickup"

- La Pilot

I placed an order for parts to be picked up on arrival two days later. Parts representative offered to call upon receiving. 3 days later I call to follow up, can't get a representative on the phone, will call me when finished customer. Call back 4 hours latter an no answer at all. Should I have to spend 15$ on a cab to go a see if my 20$ worth of parts have arrived? Poor service, I spent more time on this review than they would need to call me back.

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Recommend Dealer
No
Employees Worked With
Parts Dept.
June 17, 2015

"Great Service, Low pressure"

- Jaari

This is our second Honda, our first being a '14 CRV LX. The whole process of buying was a breeze, wanting to sell what 'we' wanted in a car. We chose a '15 CRV Touring the second time around. Vlad,Wanda,Shannon & Ivan you guys are great! The dealership has a warm and fuzzy 'almost like your with family and friends vibe'. But basically you are in a way, the Honda family. Thank You Jody and Fulvio

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Recommend Dealer
Yes
Employees Worked With
Vlad,Wanda,Shannon,Ivan
June 02, 2015

"Excellent Dealership, Highly Recommend!"

- HondaLuver

Was looking to buy a newer Honda CRV, called and spoke to the dealer in Thunder Bay, they were assisting me on the purchase of a 2009 Honda CRV, when they found one, they checked it out and advised us it looked like it may have some issues, so we told them we would pass on that car, they continued to look but as most Honda owners know, you love your Honda and usually keep them til they don't run any more! So, it was about 4 weeks into the search that my mom found me a 2010 Honda CRV down in Vaughn Ontario, we had it shipped to Thunder Bay and from day one we have loved the car. One day it started to make some noise, as I live outside of Thunder Bay I took the Honda to another garage who told me I needed to replace about $2500 worth of parts. I have only had this car one year, my mom suggested I bring it to Gore Motors Honda as she did not believe it needed that much work and the garage was not telling the truth, or didnt know what they were talking about. So, I called into Honda and told them what was happening and they told me to come straight down and they would look at it immediately. We drove down, and within 30 minutes I was told that they figured the clutch assembly was defective and that Honda had extended the warranty on that part. So with that said, I left my car and within a day I had it back, it was perfect again. No charge for the initial check and when the CRV was ready to go, I was so happy, it didn't cost me a thing. Thank you Gore Motors Honda, will highly recommend you to all my friends and family, except my mom, she loves her Jeep Grand Cherokee! :)

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Recommend Dealer
Yes
Employees Worked With
Nancy in Service, also Jeff & Wanda
November 26, 2014

"Car in for Service"

- lisaandrews

Had my car serviced at Gore motors twice. The staff are wonderful and helpful, friendly and the service is quick and reliable. Best of all the price was reasonable!

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Recommend Dealer
Yes
Employees Worked With
the guy from Winnepeg
October 22, 2014

"Worst Service I've EVER Seen! "

- antondemetra

I visited Gore Motors in Thunder Bay to take a look at the Honda Accord. The service was absolutely Horrid! I walked in and received no welcome from the man sitting at the counter. I looked at the car right next to him and he did not even shift his eyes from the newspaper he was reading. I waited, and waited, and waited. Finally I asked him if I could take a look at the red touring model on the lot I saw when i drove in. He handed me the keys and went back to his news paper. I'm sick and tired of the horrible service I receive at car dealers in Thunder bay. Do we have any good salespeople! I walked in with the intention of buying a $40 000 car, instead I bought it at the Winnipeg dealer. Great place, REAL customer service and they actually know how to give a good price.

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Recommend Dealer
No
Employees Worked With
Bob
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