Trent Valley Honda

We just purchased a 2016 Honda CRV . Our salesman Richard Hanes was awesome. He was very easy to deal with and made it a great experience. We especially appreciated his help and patience around the many new features. He has made it very clear that he will be available for any questions or problems we might have. Brian and Bev Leach

These people sold me a 2019 crv............First of all when i picked it up it had 30 percent oil life left Of course i wanted them to go over it. They changed the oil said there you go all fixed. We ll see. Meanwhile when we received a loner about 7 days later my wife left her gym bag in it. I have made dozen calls to the dealer trying to get this bag back. They say it s still out on loan. Making no effort to get my property back. The customer service is the worst i have ever experienced. I certainly will not be purchaseing another vehicle from these people again. horrible..nightmare

My husband and I went to TV Honda specifically to get a used Civic as I loved my old one so much. We walked in, meet Richard and he made things so easy for us. Richard is an amazing salesman (and I should know, I married one). He listened to what I had to say and together we picked the right Civic for me. Richard is very charismatic and understands who you truly are and what you need. I highly recommend you go see him and his team (you too Max) for your next vehicle purchase. Thanks again for all of your help!

Melissa Mellor was an absolute joy to deal with. She was very thorough. She answered every question I had. She was very friendly. She went beyond for me. She even stayed late. I have never encountered a professional with as much understanding and such a great personality. She made the entire purchase so easy. I highly recommend Melissa Mellor to anyone who deals with Trent Valley Honda. It was truly a pleasure.

Our experience with TV Honda was incredible. Right from the beginning we felt comfortable, valued and very well taken care of. Max worked very hard to get everything we wanted within our price and he did an excellent job. We highly recommend working with him. He was not pushy at all and was VERY knowledgeable and informative. The dealership as a whole was very friendly and kind. Loved meeting Mark from parts and service. He was so unbelievably kind and helpful as well. So proud to be apart of this Honda Family!

All done in timely manner. What else can I say. Only tires changed from snows to all season. Was informed that should consider new tires. Trading so refused Please delete me from reviews in future.

Fast friendly service Didn’t wait long Answered my questions Explained what was done Asked if I was happy with service Was very satisfied with booking and the service I recieved

Usual friendly efficient service , efficient reception. With comfortable waiting area. Help received in paring phone to car with a smile from sales person . Reinforces my comfort and confidence in Honda service for my 2 Honda’s.

Professional and courteous staff. Very friendly and knowledgeable I would reccoment Trent Valley Honda for all service needs. This was a scheduled appointment and I was checked on on time and advised my vehicle would be ready, they had the work completed and I checked out in less time that I was told.

My car engine had a cracked block the entire engine was replaced under warranty. I was charged for the replacement of the radiator which I felt should've been part of the warranty replacement. Three months later the engine had to be replaced again. Neither the Trent Valley Honda or Honda Canada would stand behind their work to replace or repair. Was a pinhole in a hose connecting the radiator to the engine leaked all the anti-freeze out causing the engine to have no coolant.