On July 30,2019 I took my 2016 Honda CRV to this dealership because the oil indicator showed 15%
oil life remaining. The service advisor told me I needed B Service which includes oil & filter change, front & rear brake service, tire rotation & 52 multipoint inspection. I agreed to his recommendation & signed a work order for $228.66
He called later that day and said the vehicle also required the brake fluid and transmission fluid to be
changed, the drive belt was cracked and needed replacement and a wheel alignment was needed Total cost was now $768.96
At first I agreed to the work but decided to get a second opinion as the additional repairs sounded excessive.. I was able to cancel the drive belt and wheel alignment but was advised the mechanic had already started the fluid replacements. Total cost for these two items was $321.94 Total bill $550.60
I took the vehicle to an independent mechanic who upon inspection advised the drive belt was NOT cracked and a wheel alignment was NOT required.
This dealership is highly unethical and dishonest.
Needless to day, they have lost me as a customer and the honest mechanic who did not charge me
for the inspection, has gained me as a customer with 2 vehicles.