The story of Viviana A, Mohamed N and my mistake.
On a late saturday afternoon, I booked an odyssey with a substantial discount and was very happy. The very next day (sunday), I realized that after giving the discount, the sales person actually added all the other items, including freight, PDI, etc. - which I totally overlooked while signing the paper - 100% my mistake.
Now, you may think that this is very normal - BUT the issue was that they were advertising the price on their website as an all inclusive price, except Sales Tax. I sent an email on sunday to the sales person and Viviana Arezia, explaining the detail. On monday morning, I called Viviana (Financial Services Manager) to discuss this and she first tried to convince me that I am wrong and then asked me to contact the salesman directly. I spoke with the salesman and he tried to convince me that I am wrong and even though the website says "frieght & PDI included", it is actually not included and therefore my quote is right. I pushed back on it as there is a legislation on false advertisement (per OMVIC) and I asked for the refund of my deposit. At this point, the salesman told me that he will talk to his manager and will get back to me. And this is the fun part - his manager, Mohamed N (Sales Manager), couldn't find a single minute from his super busy schedule to give me a call within the next 4 days. Oh, and the financial manager - Viviana, probably blocked my email address because all the emails I sent after the first one, was getting a rejection notice from her email address. ALSO, for all my emails, there were not even a single email response from the dealership - PROBABLY because they wanted to avoid any potential issues for them?
Eventually on thursday late evening, I was very frustrated and told the sales person that I will take the vehicle at the price we agreed and finally took the delivery on monday.
MORAL of the story: Be vigilant and extra careful while dealing with this dealership and make a note of their advertisement price and match it carefully with the quote they provide, before signing. ALTERNATIVELY, just go to a different dealership and you will be happier