FYI-- ALL NEW/USED CAR BUYERS!!
New Cars might break down 1st day and Family Honda will fix it for you for free and also give you rental car for free! No Lawsuits required here.
Such a nice place!!
I was a student back in May this year who with a lot of hard work bought a Kia Sorento 2013(fully safety certified, Clean Carfax and single owner) from this dealership. Initially the front right suspension was making weird noises over uneven roads and literally juddered the entire vehicle. (their service guy said its just wear and tear over the years)
Worst part comes next--The engine stalls on the highway only 8-9hrs after driving off the dealership while doing 100kmph disabling steering to an extent that I had to apply full force to come safely onto the side.
Towed the vehicle back and informed them i don't need the car as that would have been my death on the highway. Manager informed they can't give my money back but rather fix it for no charge.They offered me rental car at no extra cost. I denied taking the offer but given my status as student, I had to come down to their words.
Now starts the interesting part. They fix my car saying its only the Knock sensor issue but Kia replaced the entire engine and it was good although wouldn't start once in a while. I started driving this for a couple more months and the suspension only got worse.
Since the manager confirmed to fix my car and take care of it, I emailed them before going to drop off the vehicle (because I didn't trust the service team anymore) and nobody responds. I tried calling but nobody picks up. Given I work far from this place for literally 7 days a week, there was no way I could take a day off to come here only to hear its all wear and tear issue.
Therefore I decided to trade off the car and let go off this burden. 2 dealerships confirm the suspension has major problems and it would cost anywhere between 3000 to 4000 for fixing this.
I therefore had to trade off my car which was initially bought for around $10,500+ 3000 for their crappy warranty+ taxes. Upon trading I got somewhere between $6500-7000.
A straight hit of nearly $8000. But its okay. Its an experience I will never forget. I am working as hard as I can to cover this loss and pay for the new car as well. But I happy to have the peace of mind of a brand new car.
BUT IF YOU HAVE READ MY ENTIRE EXPERIENCE ABOVE- THEN PLEASE STAY AWAY FROM THEM UNLESS YOU RISK
No doubt their sales team members Sukhi and Sabrina are one of the best and treat you with respect and dignity. But your vehicle is inspected by people who literally don't care as the big heads can convince customers saying, "New Cars can break day 1 and there's nothing much we can do about but fix it for free".