Henley Honda

I just bought my second new CRV from Henley Honda. Joe Ferguson has helped me with both vehicles. Joe is friendly, courteous, and very knowledgeable . He is also very patience with all my questions. T Joe Ferguson has helped me with both vehicles. Joe is friendly, courteous, and very knowledgeable . He is also very patience with all my questions. This time Mike, Dan, and the rest of the sales people really were very helpful as well. Joe has also helped me with some small issues that have cropped up, with concern and expediency. If I have any issues , Joe is there to help. I love my new 2024 CRV! Thanks Joe. More

Apparently, Henley Honda underwent new ownership in 2022 and it shows. I purchased my Pilot there in 2012 and did all required service for the last 10 years. In February, they told me I was due for a B14 and it shows. I purchased my Pilot there in 2012 and did all required service for the last 10 years. In February, they told me I was due for a B14 service at a cost of $1730 plus tax. Last week, I called to make the appt and they told me the B14 was $1800 taxes included. I asked for a written estimate and the B14 became $2045 plus tax. That was a $500 difference from the previous day! Really? Good luck to the new ownership. I will take my business elsewhere. More

On my 4th leased civic, car has always been reliable so I decided to buy out the lease (4 year lease).Car has 57K on it I thought I had purchased a 6 year 100k extended warranty (my mistake turned out to b I decided to buy out the lease (4 year lease).Car has 57K on it I thought I had purchased a 6 year 100k extended warranty (my mistake turned out to be 4 year) when bringing in the car for the safety prior to buying the car I mentioned to the advisor that I had an issue with the power window his response was if I had brought it in a week or 2 earlier it would have been covered under warranty not now. I mentioned it to one of management people the response was you will know better in future and they are correct I will know to go to another dealer first More

Was not impressed by this dealership. Staff seems more busy talking between themselves than helping customers. An oil change with an appointment should not take 90-120 minutes to complete Staff seems more busy talking between themselves than helping customers. An oil change with an appointment should not take 90-120 minutes to complete. Getting someone to actually show me new cars while having my oil changed was a minor miracle in itself. I was offered $7,000 to trade in my vehicle towards a new purchase. I sold same car privately for $12,000. When you don't treat your customers well, they no longer stay your customers. Needless to say, I am no longer a customer of Henley Honda More

I have an Odyssey with warranty. Left messages on machines and with people but nobody called back and it’s been weeks. I have always bought Honda but I’m going to try something new Left messages on machines and with people but nobody called back and it’s been weeks. I have always bought Honda but I’m going to try something new now. More

Service is not reliable, always trying to up sell their services. After 3 months had to go back for the same service after just paid 700. They always blame something else for their bad service job and tryi services. After 3 months had to go back for the same service after just paid 700. They always blame something else for their bad service job and trying to charge me again. Bad practices on Honda’s part More

Wonderful dealership to do business with. Dan Ruccolo is a good fellow to deal with. Everything went very smoothly. A very good experience. Thank you Team. a good fellow to deal with. Everything went very smoothly. A very good experience. Thank you Team. More

Just wanted to say, “Brayden, you and Sean made the entire new car experience THE BEST!” I Truly appreciate the personable support throughout the process. There wasn’t a hesitation to provide answers entire new car experience THE BEST!” I Truly appreciate the personable support throughout the process. There wasn’t a hesitation to provide answers to every question and you created a totally comfortable relationship. Thank you. More

It's time for an update to the review I posted a few years ago. Since that review I have leased a new 2018 Honda Ridgeline and everything went extremely well. I took it back to Henley Honda exclusively years ago. Since that review I have leased a new 2018 Honda Ridgeline and everything went extremely well. I took it back to Henley Honda exclusively for service and they kept it running like it was new. Then today I returned the Ridgeline and purchased a 2020 Honda CRV. The sale went smoothly and when I picked up the vehicle, it was flawless. Honda is so dedicated to the build that one would find it difficult to match the quality. Once again the staff were incredible and this time Brayden was the sales representative that closed this deal. If you are looking for a great Vehicle and an incredible dealership then check out what Henley Honda has to offer. More

An ignition switch is different from an ignition coil My 2005 Honda Accord's ignition switch was hard to turn and sometimes stuck. The service people kept confusing the ignition switch with the ignition c My 2005 Honda Accord's ignition switch was hard to turn and sometimes stuck. The service people kept confusing the ignition switch with the ignition coil. When I dropped off the vehicle there was a flap because they had quoted me labour based on an ignition coil replacement. After assuring them I would pay for their time they agreed to proceed with the repair. When I picked up the vehicle the work order still said 'replace faulty ignition coil'. I am satisfied with the repair but it should not have been so stressful. More