On October 8, 2020 I had my 2014 Honda Accord in for regular pre-winter servicing. At that time I was informed that I needed to replace the right rear brake caliper and was quoted a price of $569.27 plus tax for the repair. This discovery followed close upon extensive brake work performed in April 2020. Not being an automobile mechanic I can't say for sure that the faulty caliper should have been diagnosed and repaired/replaced at that time, but the failure to do so seems a bit strange. Nonetheless, not realizing that the affected part was covered by the comprehensive seven-year warranty that I had purchased back in 2013 and which was due to expire in December 2019, I approved the recommended repair/replacement and was told that the part would be ordered and I would be called when it came in. However, in the end I never received a call back to schedule the repair.
Returning in February 2021 to the dealership following a safety recall, I was reminded by the service department that the right rear caliper had seized. At this point I decided to look at the details of my seven-year warranty. Finding that the warranty covered repair/replacement of the car's brake calipers, I called the service department to determine whether Honda would cover the cost of the required repair/replacement under the terms of the expired warranty, as the problem was clearly identified before the warranty had expired in December.
Over the past several months I have attempted to make contact with Hunt Club Honda through numerous phone calls, messages left asking for return calls, promised return calls, emails and, most recently, contacting Honda Canada (who, while explaining that my issue was one that only the dealership could resolve, noted that they had asked the service manager at Hunt Club Honda to contact me directly). I have yet to have had anyone from the dealership respond to my request for information in this matter.
My feeling is that, in the interest of proactively good customer support, Hunt Club Honda should have initially flagged the caliper repair as falling under the existing warranty and provided me with assurance that, if the part arrived after the expiration date of the warranty, the repair would still be covered under the warranty. Otherwise, what was to prevent them from simply waiting out the remaining months to the expiration of the warranty and charging me the full price for the repair?
What is most annoying and frustrating, though, is Hunt Club Honda’s seeming refusal to communicate with me to discuss this issue. What a way to treat a (previously loyal) customer.