Ideal Honda

Could be just the day ... Shivani was the only Service Advisor actually working to help customers with the good help of a gentleman (Dan?). They were doing what they could to help customers who had been waiting for at least 20 min or more. There was another lady at a Service Advisor station ... she seems to be just working paperwork and was not paying any attention to customers. She did occasionally say some "non-productive" words to customers (seemingly trying to help) but then just walked away. *** The shuttle process/system needs lot of improvement. Had to proactively ask to get the ride when noticed the driver was back. Just wait there would likely be a long long long time before anyone will realize (if at all) that your name is on the shuttle waiting list*** Have been a long term customer of Ideal Honda ... sorry to say that operation performance has been progressively not so encouraging. Hope they pick it back up !

We were negotiating for a Honda Odyssey and were promised a certain price. When invoice was generated, the top number was the same as what was promised, but they put so many charges to confuse us. To make matters worse, Rehman (business manager) process very confusing. He kept asking me to pick the accessories so that I don't pay attention to the numbers. My husband and I are both auditors, so numbers were not making sense to me. Once he realised we were not going to sign without understanding the numbers, he backed off and said, he cant match the deal that we were getting at Oakville Honda. They called me and i foolishly went there with my kids on a friday evening and wasted 3 hours at the dealership. He actually told me at the beginning of the conversation that lease is so complicated and they can put whatever numbers they want. But I had done my own calculations before going so i knew what the numbers would like. BEWARE BEWARE BEWARE BEWARE - this place likes to cheat people and they know how to sweet talk!

My family would be a long term customer of ideal Honda. Environments and services are good but there is always room for improvement. Wish ideal Honda Success.

We live in a time of high expectations where everything has to be perfectly and immediately delivered. The woman behind me while checking in for my service appt this morning was rude and confrontational to the welcoming staff at the service bay and I want to commend the dealership team for not letting it get to them. They stayed professional. I like the bright waiting area and my service was completed within the expected time frame. Thank you

Surprisingly I received an email from my Honda dealership indicating that I was eligible for an upgrade to 2019 Honda CRV LX for very little added to my current payments! What a deal! I came in right away and am now driving a brand new vehicle! What a great marketing deal! Thanks Honda!

I brought my Civic in for its 4th service maintenance (oil change, filter change, tire rotation & pressure adjustment) and it was finished within an hour. The service technicians also took a look at my rear windshield wiper problem and and fixed it free of charge. Great service as always.

This is the second HRV vehicle that I have leased from Ideal Honda. Each time, I dealt with Edwin Sepidoza. He provided me with exceptional, personal service four years ago so I returned to him when my lease was up. Edwin treats his customers with deep respect and appreciates their individual needs. I have recommended Edwin to my friends and family and will continue to do so.

I am hoping that the service department at 1700 Toyo Circle will soon run as smoothly as my experience with your sales staff who are excellent.

Service was great. Edwin was the one helping me buy my new car, and he was friendly and knowledgeable. I never felt pressured into buying when I first walked in, but very happy to leave with a new car!

Handled my appointment expeditiously with a pleasant atmosphere. I had a oil change done and it was completed ahead of my expectation. The service rep was very kind and courteous.