162 Ontario Ford Dealers

I have a 12 year old Ford Fusion that I purchased at - wlgrees2014

I have a 12 year old Ford Fusion that I purchased at Pickering Ford just prior to my retirement. I return yearly for check-ups and again today returned as I thought I might have a problem and after two hours I was told all is well with my car and there would be no charge. I LOVE this dealership. They treat me very well every time and even during COVID they drove to my home picked up my car, serviced it and returned it later that day. I am a disabled senior on fixed income and I always receive the best service. BRAVO Formula Ford Pickering, keep up the great work.

We have been dealing with Eric Campbell for a number of... - lcamos

We have been dealing with Eric Campbell for a number of years. Staff is always friendly and helpful. Pam did an excellent job of showing me the features of my 2019 Edge.

Let's begin with the rating stars. - vowelsandnouns

Let's begin with the rating stars. I am having an extremely difficult time just trying to give this dealership 1 Star they don't even deserve it. Now I wish to be clear not everyone is involved in this review. The staff hired at this dealership are great. This review is intended to make future buyers aware of what the owners who probably can't even read are doing to people. So why am I writing this? This is so that the interested buyers move on and hopefully find a REPUTABLE dealership. I leased a brand-new Lincoln Aviator or supposedly new. I loved this car though after 3 weeks the entire electrical system went crazy, and you know the old saying "the apple doesn't fall far from the tree" well I called, and they brought my car in for service, and it was in service for twice as long as I had it. When I received it back nothing was repaired, when I asked for a new car, this car is a lemon he said "no" I brought the vehicle in again for approx. another month when, I received it back nothing was fixed though it had even more problems. I asked again please give me a safe and drivable vehicle he said "no" I then spoke to another Lincoln dealership explaining my hardships with this owner and he said, "we will buy my vehicle out and put you into this brand new Aviator" and when I approached the owner of Twin Hills with this solution he said "no". In the first year with this vehicle, it was at the dealership for over 4 1/2 months trying to be repaired in that time I received the vehicle back worse condition than when I brought it in, every time something else was not functioning. Oh, hearers the funny part the dealership now has position of the vehicle and is now trying to sell it Here is a description of this safety hazard on 4 wheels -2021 Lincoln Aviator Reserve Vin # 5LM5J7XC5MGL04541 it is a hazard I had it in storage for 7 months I couldn't risk my families and the public's safety The OWNER and upper management which is the SHADY FINANCE DEPARTMENT. I could go on and discuss the paperwork that was misrepresented the illegal financing and the service recordings I am shocked they are not in jail

I’ve been a service customer for many years and - Mike Hren

I’ve been a service customer for many years and diligently maintain my lightly driven 2017 Expedition as well as previous Fords and at whatever the cost. In the last couple of years I’ve found disconcerting upselling of unnecessary services ( according to Ford’s maintenance guide). This last time (and it is the last time at this dealership), it was recommended I replace spark plugs at 40,000km earlier than the Ford guide. Also suggested throttle body maintenance, again nothing in the maintenance schedule although google search came up with 120,000km., which is my vehicle’s actual km. In reality, the vehicle just needed oil/filter and running board maintenance. I also had an annoying ceiling rattle that had been addressed at no charge on a previous visit and I asked that it be looked at again because the problem persisted. Quoted $645 with no indication that work would be guaranteed. You would think that a long-term customer who has spent upwards of $10,000 on service in last 4 years would be treated a little better. Actual mechanical services have generally been fine…….service advisors……have lost my trust.

This is my 2nd truck from this dealer and can’t say... - Al

This is my 2nd truck from this dealer and can’t say enough great things about the start to finish process. 3 hour drive for me but we’ll worth the trip and the absolute best deal.

Ordered a Ford Maverick from this dealership and after - sararas_2006

Ordered a Ford Maverick from this dealership and after waiting 14 Months for the vehicle was told that the order was being cancelled. Terrible experience. Do not buy from here.

I understand the struggles of the pandemic in all types... - Ryan

I understand the struggles of the pandemic in all types of service. I know this because I work in the HVAC industry . However when a simple item like a oil change can take up so much of my time I feel others should be warned about the lack of organization this dealership has. First thing they deleted was the oil change bays and their service person told me I need to book an appointment from a phone or email (which I did both within 45 min.). I received a call back around 1.5hrs later telling me they don't book in the oil changes but to come back and get in line and the service attendant would deal with me. I drove over again to the dealership and spoke with the attendent and they told me to again to book an appointment on line or phone in. I explained that I was getting conflicting answers and needed a firm answer on booking the oil change . The new answer was to leave the vehicle with them and they would get it done when they had time and that it may not get done that day due to the time I was dropping off the vehicle (11:30). I returned again a few days later to drop it off for the day and while waiting for my vehicle to gain entry to the service desk area I noticed the two vehicles who came to the line after me had been serviced by an attendant because the people walked in and stood in front of the attendants desk. I guess this is the way Shanahan Ford prefers to service the their customers . BTY They have had my vehicle for three hours now and have not returned either of my phone calls on when to expect to pick up the truck.

Hello friends if you are looking for a great place to... - Mikester101

Hello friends if you are looking for a great place to get a new vehicle this is the best dealership to go to. I am currently on my 4th vehicle and I am happy to state honestly, thee guys are the best.. The manager Stephane came by a few times and made some very helpful suggestions based on my personal needs. Tony Hogan is my sales rep, a very nice fellow took his time to make sure the vehicle at suited our needs. He explained every aspect of the vehicle as it was a new model and people knew about all the bend whistles like Tony did. Once again, my go to dealer Sterling Ford. I live in Barrhaven and do the drive because these people have it going on. Thank you Tony Hogan and Manager Stephane See you during my 1st service. Michael and Susana

Thé service was excellent and the staff very polite. - lucietagliafierro

Thé service was excellent and the staff very polite. I used the courtesy ride home and they picked me up at the appointed time. Very happy with the service. 10 out of 10

Having problem with warranty on a new van.was told by... - great.northernkevin

Having problem with warranty on a new van.was told by bickly Ford in Huntsville we have a transmission problem.cavalcade says its normal to have these problems. Was told by bickly they are doing this to other customers.

Got my oil change they never put the oil cap back on - Gilbert Dionne

Got my oil change they never put the oil cap back on sprayed oil all over my engine and hood not very happy with the service

The service department staff are awesome. They’re always... - wendywooend

The service department staff are awesome. They’re always helpful when I stop by for random issues. Today Patrick troubleshot and fixed my radio/Sirius issue. You rock Patrick!

Poor Customer service. If you're not a middle aged man,... - annonymus

Poor Customer service. If you're not a middle aged man, with some sense of mechanical knowledge, they will treat you like garbage!!! The service staff have no idea what goes on in the garage and if you ask them a question about your vehicle they will just make up an answer like "we are waiting for parts." I have had multiple bad encounters with staff members and always leave feeling like a moron because that's how they make you feel if you question them AT ALL. Don't mistake their condescending attitude for niceness.

Just leased a 2022 Lincoln Nautilus and couldn't be - Les

Just leased a 2022 Lincoln Nautilus and couldn't be happier. My salesman Mark Renaud was very knowledgable about my vehicle and made the whole experience pleasurable. If you are looking for a great deal on a new or used car check out Performance Ford,

By husband had his 2007Ford Transat towed to Ridgehill... - Lucy

By husband had his 2007Ford Transat towed to Ridgehill Ford as he was having trouble getting it started. After one week he received a call only to find out that the vehicle required a costly repair ,he was not going to invest any more money on that vehicle ...( rust bucket I called it since it was literally falling apart at the bottom side board like most Ford Transat’s that you see on the road) Anyway my husband asked me to pay the bill which I did last Friday. We called Saturday morning to ask if we could get access to the keys so we could have it towed out. I spoke with a nice gentleman I believe his name is Matt, asked him if it was possible to get the vehicle out , he explained that he did not have access to the service department but would see if he could locate the keys... (yes keys since we were asked to drop off the two set of keys just in case they needed to reprogram ???) Matt called me back and was sorry but he could not locate the keys. I thanked him and said that I would contact the service department on Monday. Monday morning I called and spoke to Kelly ,I explained to her that I was arranging for a tow truck to pick up the vehicle on the afternoon, no problem she said. Around 4:00 p.m. I get a call from the tow truck driver , he has been waiting for over 20 minutes but Ridgehill Ford could not locate the keys or the van Right after that I called Ridgehill Ford to find out what was going on I was asked are you sure it was not picked up... what I said !!! NO it was not picked up I made arrangements to have it picked up this afternoon!! We cannot locate the keys or van was Kelly’s response. At his point not that the vehicle is worth much however how can someone lose or misplace a vehicle is beyond me !! Anyway tow truck driver had tonleave as he had another call. Shortly after Kelly called to say that keys were found someone had moved the vehicle over the weekend and had not returned the keys back o the folder. Why I am writing such a long boring review you may ask ? Service at Ridgehill Ford was not the best waited for a week to get a diagnostic test. Keys and vehicle misplaced how do you explain that ! Rust and repairs to that vehicle has taken a hit on our pocket book . No we will never buy a Ford AGAIN

Had my 2016 Ford Expedition towed there after I lost - John

Had my 2016 Ford Expedition towed there after I lost towing power. Explained the issue they quoted that I required a transmission replacement and estimated $12,500 including tax on a vehicle with 262,000KM. Had no prior indication of any transmission issues and I have has the vehicle properly serviced. They made some assumptions and the estimate was way off. Denied the service had it towed to Halton Transmission and turns out there was no pressure to the transmission. Electrical issue requiring replacement of solenoid and sensor at a fraction of the cost. With appropriate diagnostic rather than pulling the dipstick and making assumptions they could have had my service.

Booked my truck in for service at 8 am. - NEIL ANDERSON

Booked my truck in for service at 8 am. Had to physically go back to dealership as the service department will not answer the phones. When standing at the service desk the staff were more interested in eating their fries instead of trying to assist - perhaps they don't realized they are the customer service. I was then told my truck would not be completed today even after making an appointment (oil change, tire rotation and small recall). This is my initial visit to Cambrian Ford as I live out of town and suggest for any service needs to seek out an alternative to this dealership.

Excellent customer service and immediate attention. - Noella

Excellent customer service and immediate attention. Great people! Fixed two recalls within days. Highly recommend

Highly recommend Gavin McKeown in sales. - newforestowls

Highly recommend Gavin McKeown in sales. He wasn't the typical pushy sales person but was available when I had questions about 2 different 2024 Ford Escapes that were on the lot. When I decided which SUV I was purchasing Gavin and Michelle Owen walked me through the extra options of rust proofing, extended warrenty etc. I would deal with this dealership again!

We recently picked up our Lincoln from Victory Ford. - haasemd23

We recently picked up our Lincoln from Victory Ford. Our experience upon entering the business was exceptional. Everything from start to completion was seamless. AJ our salesperson answered all questions without hesitation, he was very knowledgeable, accommodating, polite and personable. Ryan took care of financing, he worked diligently to get the best available rate. Ryan was in contact with us from beginning to end with status, contact information, explaining warranties etc. All told, a wonderful experience and looking forward to many years of ongoing relationship with Victory Ford.

Terrible service. The sales agent didn’t even show up for... - JustWantedATruck

Terrible service. The sales agent didn’t even show up for a scheduled appointment. I will never even try to deal with pinewood ford again.

Hands down the worst customer experience I have ever had. - many_lemons

Hands down the worst customer experience I have ever had. If you want to have your service appointments scheduled for 6 months from now and then just have it moved further out, you have come to the right place. I tried to get them to fix a security recall I had on my clutch for over a year to no avail. Just scheduling my first appointment was impossible. The service representative Allison Kearney was impossible to deal with. She didn't answer my emails or my calls on the first try, only when I escalated the issues. After finally scheduling my first appointment, I was told that I needed to bring my vehicle in for an inspection so they could order the parts. They kept my car for the day, inspected it, and then scheduled an appointment to have the clutch fixed and my brake fluid hose fixed a month from then. After bringing in my car, they let me know that the brake fluid hose was fixed but that I will have to come back to have the clutch fixed because they have one employee that works on manual transmissions and he is too busy changing tires on cop cars. They said they would have to schedule my appointment 5 months from then. When I said that it was a security recall, she answered with "well you've been driving with it this far". The most unprofessional comment I had ever heard until they topped themselves later on. Her colleague Dwayne then joined in and told me that it was the only way. He also mentioned that it could take more than a day so that I should call a week in advance to ensure that they could get me a rental car. I wait the 4 months and 3 weeks and give Allison a call to lock down the rental car a week in advance. She lets me know that I have to call a day in advance, not a week. I oblige and I call in the morning, a day in advance. She lets me know that I have to call at the end of the day, not in the morning. When I call at the end of the day, she lets me know that she cannot get me a rental car. I can still drop my car off for my service appointment, I just will not have a car for an undetermined amount of time. At this point I have had enough and I let her know that I was told to call a week in advance to ENSURE I would have a rental. She then tells me she will try another rental place and will call me back. Half an hour later, I get a phone call from Dwayne. He immediately says that we have to push back my service appointment because they have to order the part. I say "How did we go from me not having a rental to having to push my service appointment AGAIN?". He says that normally, cars are brought in for inspection before ordering the parts so if I came in for my appointment I would just be "pissed off anyway". I let him know that my car has already been inspected and that the part should have been ordered months ago. He says that they only have one person that works on manual transmissions and that he's working on cop cars... The same excuse as last time. I told him that the parts should have already been ordered, so what kind of assurance do I have that if the appointment is moved back yet again, that the parts will be ordered? He said "That's life buddy, nothing is guaranteed. If the guy that works on the transmissions dies tomorrow, we're all xxxxed". At this point I cannot believe what I am hearing over the phone. You can't guarantee that you can perform a service on an appointment that has been rescheduled 4 times over a year? And now you are insinuating that your employee can die? Avoid this place at all costs.

All employees at Joe Meloche Ford are very friendly and - rmcginnis

All employees at Joe Meloche Ford are very friendly and very helpful. I would always deal with this Ford dealership.

Very pleasant experience, buying a used vehicle here. - Kevin W.

Very pleasant experience, buying a used vehicle here. Service from the sales person, Paul Noad, and from used car sales manager Lucas Kok, was attentive, low key, and without pressure. The dealership is large, modern, and clean. Huge service shop. Everyone was friendly, without being pushy or in your face. Looking forward to doing more business here!

One year ago I had transmission problems. - Ewan K.

One year ago I had transmission problems. Because of the supply shortage my car sat on his lot for almost 3 months Nick obtained a car rental, keep in contact and was able to repair the problem and the car has run smoothly all year without an issue. I recommend Nick and his crew to anyone with major problems. Thank you.

Made an appointment for my truck with a detailed - tlevick

Made an appointment for my truck with a detailed description about the issue ,and the things I have had done to try to correct the problem. I was assured by Fraser Ford they would spend the almost 2 hours I paid for to find the problem. They spent 10 min instead and assured me they had found the problem. To make a long story short, I paid a big bill and not only was the problem never fixed, they also caused me more problems with very poor workmanship. We went back 3 times to test drive with the manager to show the problem that was caused. It was shocking that I had to act as the mechanic. I would not recommend taking any vehicle there. The truth is they are not honest, and not knowledgeable .

If the dealership promotes adding unwanted vehicle... - Prepaid maintenance NO thanks

If the dealership promotes adding unwanted vehicle etching and maintenance plan sales, they deserve a 1☆

Since you have discontiued your basic oil change and went - warwick

Since you have discontiued your basic oil change and went to the works, I will not be having it done at your dealership. I feel the price is to high especially when people are having a hard time to make ends meet. I feel that you are gouging the publc when all we want is a basic oil change. I think you may lose customers as a lot may feel this way too. Gary Warwick

I called with a bit of an emergency and no appointment. - Janice

I called with a bit of an emergency and no appointment. I spoke with Sarah who made everything happen in the blinking of an eye. I drove the car in and she had someone drive me home immediately, while the mechanic worked on the problem The 'someone' who drove me home, turned out to be one of the most polite and helpful young men I've met in any car dealership, anywhere. Thanks to Adam, my mechanic! What an experience!! Janice Enright

Highly Recommended - revearl1936

I have dealt with Expressway Ford for over 20 yrs. and will continue to do so. They are like a family to me and they both fair and honest. Service is top notch. They are respectful and caring, and will bend over backwards to help no matter what.