If I could give this dealership 0 stars, I would. I am absolutely shocked by how negligent and appalling their service has been over the past two months.
Specifically Teresa Smart in service and Kent and Bryce the owners.
I will not go into the depths of what happened, they know, and now so does Ford Canada Customer Relations who is opening an investigation and performance review against them, all because they failed to do their jobs and resolve problems on their own.
Hope they learn to treat customers and their vehicles better in the future. In the mean time, stay clear - but a Toyota or something.
Response from owner
You had your Escape here (with no urgency, so you said) for about a month (not 2). The shop you had it at previously (most likely a back yard shop) could not fix it but cleared the codes and recommended you take it to a dealer as their skills were not sufficient. We chased this one blindly with no codes (thanks to the previous shop!) to the best of our ability. Only to find out later that we were just fixing someone elses mess.
Response to Kent's Response:
Kent, based off of your arrogant responses to previous dissatisfied customers, I expected your response. Apparently you do not take criticism very well. I did not, however, expect your response so quickly, considering I expressed my concerns and dissatisfaction once again via email last Thursday, instead of publicly on google, to which you never replied. So I have submitted a formal complain with Ford Canada, they have accepted my case, and they will be investigating your conduct.
Bold of you to assume I took my vehicle to a backyard shop. I took it to a trusted licensed mechanic, who had a full schedule and does not specialize in transmissions. He did not clear any codes. First of all, I called and asked him this after Teresa asked me. Second of all. my vehicle was towed from his shop, to your dealership, where you were ably to identify to waste gasket solenoid code - so obviously the codes were not cleared. What is clear however, is that the diagnostic test was not properly done. What is also clear, is that after my vehicle broke down (after I picked it up from YOUR dealership), it gave me a transmission fault code. Took it back to you guys, and you ignored this and did not look into the issue further. What is also clear, is that you serviced my transmission a few weeks prior to telling me I need to replace my transmission. According to the owner of Brandon Ford in Uxbridge, the mechanic should have noticed something was wrong, by smell or metal shavings in the fluid he swapped, when the service was done. Absolute negligence.
I also did not need my vehicle back immediately, but after being with you for 4 weeks (you have had my vehicle since the middle of May) I needed a vehicle to get to work and you had nothing to offer me and told me "that sucks" when I said it would be an expensive Uber to work.
My issue is not that my vehicle is having problems. My issue is with the negligent service you provide to people who spend thousands of dollars of their vehicles only to be treated like dirt.
Learn how to accept feedback and criticism and learn from those mistakes instead of responding with arrogance and making things worse.