I used to go to a Ford Dealership in Lindsay. After the sudden death of their service manager, their
service declined drastically. I had heard great things about Taylor Ford so thought I would give
them a try. Have been going there for a few years and up until recently thought it was an excellent place to have my vehicle serviced. I realized I was paying more than I probably should for service realizing all the service dealers charge more.
I took my vehicle in for an oil change and asked them to check my muffler. When I went to pick
up my truck, I was told I needed a complete exhaust system for thousands of dollars and did I want
a quote. I said no I would take it elsewhere. When I needed to change over to my summer tires, I
took it to an independent auto shop that was highly recommended. I had used them before for my older Ford truck and was very happy with them. They changed my tires over and asked me if my truck was louder when it was cold and when it warms up it is normal. I said yes. They said there is a part inside the muffler that is wearing and that is why it is louder in the morning and when it expands with the heat it gets quieter. They said they could replace that part for $250 including labour.
Up until that point I had recommended Taylor to anyone I talked to about service. Now I will take my vehicle back to the independent shop going forward. The Ford service manager has always been a nice, decent fellow. He said the mechanic told him I needed a complex exhaust system. Not sure if they are trying to get me to trade it in but regardless of the reason, it was very shoddy. I am sure this same mechanic is quoting work that does not need to be done to others. Not sure if they get paid more if they bring in more work. Up until that point, I felt they were very upfront and honest about what service needed to be done