I received a Recall notice dated Nov 15 for my Ford Escape. I called Dec 8 to book my Service apt for the Recall ... planned for Wed Dec 27 at 8am. Was assured parts would be in. I drive in on Dec 27, found out there was no part on stock & I should phone in January to reschedule (if recall part is in) . I explained I drive from out of town (37 kms each way), it was -31C with windchill to add and this was NO the service I expect. Surely someone could have called me to reschedule knowing I had an apt for a part that needed to be in stock. As I said to the Service rep (who apologized), it was not his fault but rather A REFLECTION ON THE WHOLE SERVICE DEPARTMENT. This was totally unacceptable that I was not called to have my apt cancelled, no follow up offered re the inconvience and cost to me. As a past customer with a Ford Tempo, Windstar, Escape, Explorer, Escape (yes 2 times). This service experience is totally UNACCEPTABLE. I think if Stockfish Ford looked at the local Toyota Dealership (my wife has a CAMRY), they would see what "putting the customer first" means. Not at all impressed by my experience ... just unacceptable lapse in service follow-up!