Joan worked tirelessly for our purchase. She was professional with such care and concern taking time to listen to our needs. To make a very long story short the truck we’d purchased three years prior was not strong enough for our fifth wheel trailer and the amount of travelling we did (an F150 eco-boost). We went through two throddle bodies and a turbo all within this past year. Thank goodness for extended warranty’s!
Every oil change, every major repair, every visit to service was meant with smiles and curtesy, we never once felt mistreated or mislead in anyway. This is part of our love for Ford.
So with the help of our knowledgeable salesman Jody we purchased a new F150 8 cylinder upgraded beauty.
Here’s the kicker, Ford wasn’t allowing for extended warranty within our budget and we weren’t comfortable purchasing without it ... of course! .... and here’s where “Joan” became someone we respect and will return to and recommend ... she wouldn’t stop fighting for us until the eleventh hour ... she pulled through, we got our extended warranty. (Up until that moment I wasn’t going through with purchase).
Hats off to JOAN. Hold on to this one Ford ... as well our many praises to Jody, so knowledgeable, considerate and hardworking.