I bought my ford used from a different dealer. One that helped me build my credit. It's only a year old. (just to clarify, I paid high interest, the dealer refused me, I went this route and plan on buying my nextFord from a dealer, just not this one) I will keep some details out because I've heard that writing a bad review for Ford will make them ban you from going back. I have had several warranty issues I keep bringing my ford into the dealer for. I keep getting the vehicle back with an answer that it's fine. My best friend is a certified mechanic and is the one who keeps telling me to bring it in. I've had 4 warranty issues which none have been resolved and 2 servicing from them so far. My first one went fine, but they skipped half the 83 point inspection. On the next servicing I was slapped with a $600 repair because it wasn't caught 6 months ago with the original inspection. I was told I denied them to do a full servicing. Um. I didn't know that a servicing had multi-layered, tiered, and different pricing! I thought, a servicing with an 83 point inspection was exactly as stated for the set price! Apparently not. Now, the repair was also double the time it took when they quoted me, ruining my day and my plans. Every time I ask about anything I get treated like I'm stupid and that everything is fine with the "warranty problems" and that's it's basically my fault with the other repairs. I've spent over $1,000 repairing parts on an almost brand new car, that still has not had any of the other expensive problems solved because they're under warranty and refuse to acknowledge there is a problem.(let me just say it's a power train issue) I'm sure they are hoping I get past my factory warranty before they admit anything.
Basically, everything I've heard and read about this dealership is true. If you didn't buy the car from them then you get treated like garbage. Yet... I need to go here for warranty and proper servicing. Also, I do have proof that I have seen that if you DO write a bad review.. mainly Ford's customer service review, you will be banned from that location. Hence why I left my repair details, name, and vehicle out of this review so they can't see it, piece it together and ban me. How sad is that!
BTW.. I love my car! The service stinks!